The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... See more
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Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... See more
We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... See more
Great service from the dream team in liverpool edge lane.!! . Great choices to choose from and great offers .Jennie was fantastic and helpful, defo recommend 👍👍👍
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Liverpool Shopping Park, L13 4DL, Liverpool, United Kingdom
- 01514338915
4.7
Excellent
288 reviews
Asks customers to review
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Excellent service in showroom
Excellent service in showroom, delivered on time, perfect mattress and pillows
August 11, 2025
New mattress and pillow are like…
New mattress and pillow are like sleeping on a cloud, wonderful professional, helpful service in store, recommended highly
July 25, 2025
Dreams - great shop to deal with, helpful sales staff and delivery drivers.
I’ve recently dealt with the Edge Lane Liverpool store and have nothing but praise for them. It’s a lovely, clean and well stocked shop, plenty of choice and helpful staff for guidance. I had very good advice and help from Kelly and later from manager Debbie who couldn’t have been more helpful. Yesterday was the day of delivery of a double divan base and single mattress. The delivery was well within their timescale, and delivery men were extremely pleasant and helpful.
All in all a very pleasant experience dealing with Dreams Edge Lane, I would recommend them and wouldn’t hesitate to go there again.
July 4, 2025
Unprompted review
5 Star Quality Service and Care…
I had a great experience purchasing a bed frame and mattrass from Dreams. I was given a warm welcome by Linda. She has a lovely manner. I felt listened to and not rushed. I was given time to look round the showroom. Linda was extremely knowledgeable. It was nice to be offered a cup of tea. I was able to contemplate with Linda which bed frame and mattress would suit me best.
I visited Dreams at Speke Retail Park a week before. It was not a welcoming experience. They need to look at their meet and greet manner.
Connor and Alan who came to assemble my bed, were excellent. They were friendly and informative. Great representatives of Dreams.
Thank you to all The Dreams Team
June 13, 2025
Perfect experience
The colleagues were very friendly, caring and very dedicated in identifying the needs and recommending the right product.
June 30, 2025
Unprompted review
Great service, comfy bed.
Great service in the shop. Delivered when they said it would. Took the bed upstairs and assembled it just where I wanted.
Our 1st guests said the bed was very comfy.
June 28, 2025
Great experience
Great experience on all the stages from ordering and using. Professional and polite.
June 15, 2025
Very welcoming and helpful in store
Very welcoming and helpful in store. Staff are knowledgeable and go above and beyond to help you choose the best mattress for you
June 17, 2025
Unprompted review
First experience in Dreams
I visited Dreams in May 2025 and bought bed and mattress in the store, I couldn’t be happier with my experience. From the moment I walked in, the staff was incredibly welcoming and knowledgeable.
Dreams provided outstanding service, and I highly recommend them to anyone looking for a new bed.
Huge thanks to Jennifer for guiding me make a choice and I am very enjoyable—I’ll definitely be back in the future!
May 2, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Liverpool Edge Lane
Mr Mooney,
Thank you for reaching out to us.
Following our phone conversation I have emailed you my details.
Feel free to contact me if you need any further assistance.
Many thanks
Hassan
Really good comfortable mattress
Delivery spot on,Delivery team really professional and polite , mattress really comfortable and getting a good night's sleep after years of tossing and turning.
June 8, 2025
Sweet Dreams experience
The reason that I gave my answer was because the Dreams colleague, Alfie, introduced himself, and greeted me in a friendly manner, stating that he was ready to help when I required it. When I accepted, I was asked about my personal sleeping preferences, and offered to try 'Sleepmatch', which I did.
After this, it was explained to me, in a clear way that I could understand, the benefits of each bed (and pillows), which I was asked to try for comfort. I was offered a hot drink while I was considering my options.
I was advised on the costs of each bed, and accessories; discounts and extra offers that were available.
When I had chosen my bed and accessories, with a welcome discount, I was advised on the purchasing procedure, and the options for returns or cancellations; being given a Dreams 'Thank you' explanatory booklet.
I was offered a convenient date and time slot for delivery, the procedure of which was explained to me, and how I would be contacted prior to delivery.
I cannot think of a way that my Dreams experience could have gone better.
May 24, 2025
Unprompted review
Best buy ever …
From the lovely lady in the shop to the 2 delivery guys that fitted it. It and they were all a dream. It’s an amazing bed and I love xxx
May 23, 2025
Go to the store
The staff are very polite helpful and also friendly they take there time with you and there’s plenty of beds & mattress to choose from I like the shop because you can try before you buy if you need a new mattress I always think you should try so you get the right mattress for you
May 9, 2025
Good and friendly stef
Staff all went out of their way to deliver at a time that fitted our circumstances.
They were well informed and could answer all or questions well
May 9, 2025
Good service in store
Good service in store put the bed together and bed very comfortable
May 3, 2025
Brilliant and quick customer service.
Brilliant and quick customer service.
Wanted to give a shout out to Kelly for sorting me and my partners new mattress out! She knew exactly what we needed and we were in and out in less than half an hour. Couldn't have asked for a better experience.
April 26, 2025
Unprompted review
Creams edge lane liverpool
From the shop experience and staff helping us out to find the right bed to purchasing it. Agreeing delivery date and delivery updates.the bed arrived when they said it would assembled by the drivers and all packaging taken away no mess left in the bedroom and showing the bed operations
March 13, 2025
I was so impressed with the services we…
I was so impressed with the services we were given by Jennifer in edge lane plus the delivery men did a first class job and very friendly and very helpful
April 13, 2025
The bed and mattress is great
The bed and mattress is great. People who delivered it and set it up were polite and friendly. They were on time and removed the old bed and mattress and set up the new one all in 20 mins
April 12, 2025
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