Dreams - Liverpool Edge Lane Reviews 

288
TrustScore 4.5 out of 5

4.7

Liverpool Shopping Park, L13 4DL Liverpool, GB


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Rated 5 out of 5 stars

The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... See more

Rated 5 out of 5 stars

Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... See more

Rated 5 out of 5 stars

We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... See more

Rated 5 out of 5 stars

Great service from the dream team in liverpool edge lane.!! . Great choices to choose from and great offers .Jennie was fantastic and helpful, defo recommend 👍👍👍


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Liverpool Shopping Park, L13 4DL, Liverpool, United Kingdom

  • 01514338915

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

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4.7

All reviews

(288)

14,593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We went into dreams on New Year’s Day…

We went into dreams on New Year’s Day and was instantly met by Jennifer , absolutely outstanding service was received from the very beginning . The wife and I along with our daughter was made to feel so welcome and had the pleasure of trying there amazing sleep match technology ! Please just go for that experience it’s simply amazing . After feeling so welcome by Jennifer it was very easy to feel at home and try the beds at our leisure , constantly reassured by Jennifer’s knowledge . The experience we received in store was some of the best I’ve ever had , Jennifer was so helpful and never once felt us feeling any pressure . Her understanding of our needs and knowledge on product was 5-star , thankyou Jennifer we are so excited for our new bed

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Dreams come true 😁

Well informed by the team at Dreams, plenty of choice and as much time as needed to make the right decision. We also got a great deal on a top mattress, can’t recommend them highly enough.
Special thanks to John at Dreams, Edge Lane, Liverpool.

December 5, 2025
Rated 5 out of 5 stars

Which bed/mattress do I pick

I was made to feel comfortable the whole time i was picking my bed and mattress. Jen offered me a drink whilst i decided and explained the differences in so many mattresses. She listened to my needs and let me try so many until i decided on my choice.

Disappointed with delayed delivery. Also my headboard was damaged . I was promised a gift for the delay but never received it.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely Staff and great range of beds, expert pairing. Wonderful experience at Dreams

Visited Dreams, Edge Lane yesterday with my partner to browse the range. Staff were very friendly and helpful, Debby invited us to try the Sleepmatch machine and the mattress it paired us with was perfect. We were so happy with it and the discount and add-ons on offer made it an easy choice for us. We then sat with Noah and he sorted out the order and set up a finance option for us. The experience was very pleasant from start to finish and we left counting down the days until our new mattress arrives. Would highly recommend this place to anyone looking for a new bed, excellent service and customer care ♥️

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

great staff

thanks to Kelly for her help , was kind patient and helped us choose our mattress, no pushy sales just nice helpful. thanks Kelly

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Staff very helpful

Staff very helpful. Not pushy allowing you to browse the store and go back to them for further assistance as required. Knowledgeable regarding the products and services available.

August 17, 2025
Unprompted review

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