The sales person who helped me was Alfie. He was so helpful but was not one those assistants who was constantly hovering around you but you would only have to ask him a question about a bed and he wou... See more
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Went to Liverpool branch staff was amazing especially the lad that served us nothing was to much trouble for him he really did earn his wages that day with me lol I have a lot of back problems so fi... See more
We were greeted and welcomed by Jen and her colleague as soon as we walked into the store. They saw that my mum had mobility issues and said they’d allow us the time to check out the reclining bed... See more
Great service from the dream team in liverpool edge lane.!! . Great choices to choose from and great offers .Jennie was fantastic and helpful, defo recommend 👍👍👍
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Liverpool Shopping Park, L13 4DL, Liverpool, United Kingdom
- 01514338915
4.7
Excellent
288 reviews
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Brilliant service
Mattress very comfortable lad delivered it in good time and helped me take it up stairs adi and ste very sociable and explained how to care for the mattress in a very respectful manner
April 8, 2026
Great service from start to finish
Great service from start to finish. Given plenty of advice to help us choose our new bed ( and pillows) and couldn’t be happier with our purchase. Delivered on time and installed in our bedroom and old one taken away . Excellent service.
April 7, 2026
Everything was good.
Everything was good.
From the salesman Noah at the showroom on Edge Lane. We were made to feel special.
Shown all the options , prices were explained clearly and openly.
The delivery drivers Christian and Daniel arrived on time with calls to explain schedule.
They were quick, methodical and tidy workers in taking away old bed and putting together the new bed.
1st class pair of workers.
March 4, 2026
The lady who served us wasn’t pushy she…
The lady who served us wasn’t pushy she left us to look and was available to answer our questions. She was vey knowledgeable and gave us a great deal.
April 4, 2026
Good service bed delivered when said…
Good service bed delivered when said would recommend
April 2, 2026
I have been looking for a bed
I have been looking for a bed, mattress for some time now, Unfortunately had no luck until we discovered Dreams in Liverpool Edge Lane. We had the pleasure of dealing with Kelly who went above and beyond to help us make the right choices for bed,mattress.
You are very lucky to have such a great sales advisor working for your company, we will definitely return to Dreams for further purchase.
Kind regards.
March 11, 2026
Unprompted review
Excellent service from Kelly
Excellent service the customer service advisor Kelly couldn't have done enough, she went above and beyond, we love our new mattress and we're glad we popped in on a wim. Thank you Kelly
Delivery was excellent the 2 young boys who came did a great job as the mattress was huge and extremely heavy.
March 27, 2026
We visited the Dreams store with the…
We visited the Dreams store with the intention of just browsing, as we had already looked online but weren’t sure which mattress would suit us best. From the moment we arrived, Kelly approached us in a friendly and professional manner and completely transformed our experience.
She took the time to understand both mine and my wife’s needs, asking thoughtful questions and really listening to what we were looking for. Rather than rushing us, Kelly carefully guided us through different options and helped us find the perfect mattress tailored specifically to our comfort and preferences.
What really stood out was her exceptional customer service—she was patient, knowledgeable, and genuinely cared about helping us make the right choice. On top of that, she went above and beyond by including several complimentary extras, which made the whole experience even more satisfying.
Thanks to Kelly, what started as a simple browsing visit turned into a confident and enjoyable purchase. We truly appreciate her support and would highly recommend her to anyone visiting Dreams.
March 14, 2026
Unprompted review
Excellent experience and service from…
Excellent experience and service from John in the edge lane liverpool store
March 15, 2026
Unprompted review
Friendly and welcoming
March 7, 2026
Helpful assistant and delivery men
Helpful assistant, I can’t remember his name. Showed us the trial bed to lie on the get the right bed. Showed us different mattresses and explained everything about them. And helped in choosing the bed itself.
The delivery men were excellent to very professional. Very quick putting it al together, and explained everything about bed.
March 8, 2026
Great service and tempur mattress.
February 20, 2026
Helpful staff in store and similarly…
Helpful staff in store and similarly the guys that delivered and assembled the bed.
February 20, 2026
Amazing staff
Great and friendly staff member Noah who helped me find a great bed and helped me with the whole process
February 17, 2026
Unprompted review
Best thing we did
Just fantastic from ordering, delivery and perfect comfort night sleep
January 31, 2026
Mattress testing
I was given a chance to test the most suitable mattress and went with their second choice and am more than happy with it!
January 24, 2026
Friendly service with clear explanation…
Friendly service with clear explanation regarding options
November 23, 2025
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