I was served straight away by a very helpful young lady called Robyn whose knowledge was very impressive. She was very patient with me throughout the whole Sleep match process and beyond. Taking care... See more
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Bill the sales man was excellent .no hard sale ,well informed,totally putting me as customer 1st..and very helpful on all my leagal rights ..
The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up... See more
The only reason I do not give 5 stars is price. Their mattresses come at unreasonable prices and sales are encouraged by large "discounts" which leaves the mattresses at only above average/high price... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 Livingston West Retail Park, EH54 6RQ, Livingston, United Kingdom
- 01506342646
4.9
Excellent
234 reviews
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Great service the best
Item arrived as scheduled driver called when on way. They were careful delivering removed all packaging and were polite and friendly. They put overshoes on as soon as they entered house. Best delivery service I have had.
March 16, 2023
Excellent service excellent delivery
March 15, 2023
Very helpful adviser and very patient…
Very helpful adviser and very patient with a 14 year old boy who had never shopped for a bed before. Great service.
February 27, 2023
seamless service and wouldn't hesitate…
seamless service and wouldn't hesitate to recommend.
February 8, 2023
I am a loyal customer to Dreams
I am a loyal customer to Dreams. My bed is 12years old and still looking good and that is why I am back to buy my son a The quality of your beds are uniquely comfortable and affordable.
January 16, 2023
Mattress
Delivery was excellent right on time. My mattress is very comfortable. It is the same mattress I had had before so I knew what I was buying. I would certainly recommend Dreams to anyone
February 16, 2023
We were given first class service from Robyn at Dreams Livingston
We were given first class service from Robyn at Dreams Livingston. She was very thorough in going through the different brands of mattresses and then gave us time to try out and make an informed decision.
January 23, 2023
Quick No time was wasted
January 20, 2023
Bed had little more scrapes etc that I…
Bed had little more scrapes etc that I realised but was shop floor one so it expected my kids love it that's main thing
February 3, 2023
greeted
greeted, showed everything carefully, advised. and he was very nice.
December 26, 2022
Unprompted review
Excellent services by Grace from Dreams…
Excellent services by Grace from Dreams Livingston. She arranged an alternative solution so that I don’t have to cancel my order and make another one.
Really appreciated her help. Will buy from Dreams again.
November 23, 2022
Unprompted review
From Store to Delivery everything…
From Store to Delivery everything happened as promised
November 8, 2022
Unprompted review
5 stars
Can't complain tbh love my new bed base came when stated and lass that sold me it was great and very knowledgeable
September 15, 2022
Unprompted review
The overall experiance was one of looking forward to a better sleeping experience…
The overall experiance was one of complete satisfaction, came to the shop we wanted to visit, made a purchase of a mattress and two superb pillows. Scott who served us was very helpfull with his advice and guidance through the process.
October 22, 2022
Unprompted review
Helpful knowledgeable about products…
Helpful knowledgeable about products patient assistant
October 21, 2022
Unprompted review
Dreams Delivery Team
Had an excellent experience in the Livingsoon Store and was confident the Delivery Team would be also be helpful.They were indeed
They asked to see the route to the Bedroom. This
pre-empted me saying please check the route first as there are oxygen tubes along both Hallways. The Old Mattress was removed tidily.The new Johnston Mattress was unpacked and placed on the Bed in a position that simplified arranging the various sheets and bedcovers The two man team were courteous throughout. A credit to the Dreams Training Dept
October 19, 2022
Unprompted review
Excellent service
Excellent service, looked after and helped to find the ideal product
October 16, 2022
Unprompted review
Lovely products
Lovely products, great staff in-shop, delivered on-time and delivery / installation was very efficient.
July 28, 2022
Unprompted review
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