I was served straight away by a very helpful young lady called Robyn whose knowledge was very impressive. She was very patient with me throughout the whole Sleep match process and beyond. Taking care... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bill the sales man was excellent .no hard sale ,well informed,totally putting me as customer 1st..and very helpful on all my leagal rights ..
The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up... See more
The only reason I do not give 5 stars is price. Their mattresses come at unreasonable prices and sales are encouraged by large "discounts" which leaves the mattresses at only above average/high price... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 Livingston West Retail Park, EH54 6RQ, Livingston, United Kingdom
- 01506342646
4.9
Excellent
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff at Livingston were very helpful
Staff at Livingston were very helpful. Bought two single beds. Good quality and reasonable price.
August 25, 2023
Excellent service
Darren in the Livingston store was very helpful and pleasant.He had good knowledge about the mattresses and helped me to choose the right one for me.I didn't feel pressured or rushed.
August 17, 2023
Unprompted review
Customer service!
August 11, 2023
Great service
Robyn at Dreams Livingston was a great help in assisting us find our new mattress. She wasn’t pushy, shared her knowledge and advised the sleep match machine. Although we didn’t like any of those recommendations she helped us choose one by listening to our needs. We liked that she was honest, knowledgeable and wasn’t pushy, she gave us our space and time to decide. Robyn gave us the best price on our chosen mattress and protector. She sorted out a quick and convenient delivery slot also. We can’t fault her customer service. Would recommend.
July 28, 2023
10/10 for Scott!
Scott was extremely polite and helpful - he helped us with the type of mattress that was best suited and explained the differences between each of the recommended ones. He was patient and unlike other bed shops we’ve been in, he wasn’t pushy or insistent that we bought something then and there.
As a result of this and his excellent customer service delivery we purchased several items including the mattress that we wanted!
July 29, 2023
Unprompted review
They were excellent.
July 15, 2023
Great value
Great value ! Comfortable mattress and also the staff at Livingston made the purchase very smooth thankyou
July 13, 2023
Excellent all round
From start to finish fantastic experience. Love the bed and love the side tables.Would highly recommend.Thank you!
June 4, 2023
A dream company
Exellent communication. Best I have come across.
Pleasant efficient, knowledgeable staff.
Accomodating fitters.
Job well done;.
June 21, 2023
Got what I need at a good price and…
Got what I need at a good price and quick delivery.
June 16, 2023
Great service!
Had a great experience in dreams Livingston. Only went in for a look and came out with a new mattress and mattress protector. Didn't feel pressured to purchase anything, the manager was great. He helped me find a bargain knowing I was on a budget and I couldnt miss the deal I was given on my silentnight mattress. Really great customer service and would go back in future.
May 11, 2023
Brilliant service as usual
Brilliant service as usual. Always use Dreams when I need a new bed or mattress. 5 star delivery too.
May 24, 2023
Great staff and value
Great staff who understood what I needed and offered solutions.
Great value for money
Staff member displayed desire to make the sale and make it easy for me to say yes.
Delivery team, a dream keeping me in touch and arrived on time even covering their shoes when entering my house.
First class!
May 20, 2023
Great product and service
Friendly and helpful staff when placing the order. Was delivered on time and with care. The guys did a great job building the bed
May 3, 2023
Great staff and great prices,immaculate…
Great staff and great prices,immaculate store standards with a very knowledgeable team
April 21, 2023
From start to finish can't recommend…
From start to finish can't recommend Robyn at Livingston enough. If you are buying an Ottoman bed I would highly recommend getting the delivery men assemble for you. We didn't and it took us most of the day.
April 14, 2023
Excellent customer service
Excellent customer service provided by Kathleen
April 9, 2023
Unprompted review
We got a fantastic deal on a new…
We got a fantastic deal on a new mattress! Colin the manager, and the staff at the Livingston are friendly, helpful and informative. The delivery went without a hitch too!
April 5, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.