I was served straight away by a very helpful young lady called Robyn whose knowledge was very impressive. She was very patient with me throughout the whole Sleep match process and beyond. Taking care... See more
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Bill the sales man was excellent .no hard sale ,well informed,totally putting me as customer 1st..and very helpful on all my leagal rights ..
The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up... See more
The only reason I do not give 5 stars is price. Their mattresses come at unreasonable prices and sales are encouraged by large "discounts" which leaves the mattresses at only above average/high price... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 Livingston West Retail Park, EH54 6RQ, Livingston, United Kingdom
- 01506342646
4.9
Excellent
234 reviews
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Absolutely awful service : a broken bed and an AWOL bed.
Absolutely awful service. I don't usually write reviews but want everyone to be aware. I ordered beds in January and upgraded the order of one to a super king. All was set for delivery on Tuesday. When the guys arrived, the chuckle brothers, only one bed was on the van.. I was told to call customer services. I called the livingston store where I ordered them. The computer was down and they couldn't help. One of the guys who knew I wasn't happy called his manager to discuss and said to him/her, do you want to speak to her (me) and apparently the manager said no.
So I called customer services, it was a 45 minute call wait supposedly, I had it on loud speaker when the guys were building the one bed they did have. Whilst they were building it, one of the guys had balanced the headboard, and then he walked away from it, and it came clattering down on the bed. The headboard and bed are wood; big chunks out of the headboard slats and the side of the bed. He was apologetic, however, when I asked to speak to his manager, he got jumpy and said his manager wouldn't speak to me and that they would report it- turns out they did but to say the bed arrived damaged now weeks for replacement parts... down two beds.
Meanwhile still on hold, the 45 minutes was 1hour 7, with the last 25 minutes telling me I only had 1 minute left to wait....
Whilst waiting, guess what?..... customers services calls me to leave a message to say they had heard the bed arrived damaged and have ordered new parts....
I decided to go into the livingston store yesterday, only one lady on who was serving customers... tried chat today... nothing, for hours and a useless response not acknowledging my issues. DO NOT GO NEAR THEM.... They'll take your money and sell you the world no problem with systems then, but delivering to promise.. not very likely. Insult to injury the beds have now come down in price since I ordered them....
April 9, 2024
Unprompted review
Reply from Dreams - Livingston
Good afternoon
Thank you for taking the time to speak to me today. I am so sorry for the issues you have had with your order.
I am glad we came to some form of resolution during our call. As discussed I will be back in contact to provide an update early next week at the latest.
Many thanks
Peter
MATRESS
Great company to do business with. always the best mattress and best service from all staff including delivery.
March 22, 2024
The mattress looks great
The mattress looks great, good quality. We are still trying to adjust to the new mattress at present so cannot comment any further. Staff in store were helpful and friendly when choosing what matters we were looking for.
March 17, 2024
Great products and staff
Firstly , such a great product I bought it twice !
The team who delivered were polite , respectful of my property and very helpful . They kept me informed every step of the way in the 24 hrs before my delivery time .
March 17, 2024
Staff including delivery men helpful…
Staff including delivery men helpful and courteous.
February 29, 2024
At shop Kevin was very helpful and two…
At shop Kevin was very helpful and two lads who delivered to us were really helpful and wouldn’t let us do anything meant a lot to us
March 2, 2024
Excellent service
Excellent service in the shop, delivery guys arrived on time on the date arranged. All staff we dealt with were polite, helpful and professional at all times.
February 22, 2024
Knowledgable staff to help select a…
Knowledgable staff to help select a good mattress for my needs. Able to arrange delivery to suit & delivery team excellent.
February 13, 2024
Great comunicationcomunication is the key
Great comunication, update on arrival of delivery
Delivery guys very professional and courteous
January 26, 2024
Was attended to by Darren a very nice…
Was attended to by Darren a very nice helpful guy mattress was delivered on time and removal guys very polite and helpful too can only say all in all was great experience from beginning to end thanks
December 29, 2023
Awesome staff
Awesome staff! Listened to our needs and didn’t try to sell us something more than what we needed. Even made my mom a cup of tea with some biscuits! Highly recommend them!
December 17, 2023
We were late to buy a mattress
We were late to buy a mattress, and store was closing in 15-20 minutes, but the gentleman was really helpful, He let us, even go on the machine to help choose suitable mattress and that took extra 20 minutes.
We really appreciate the staff’s effort which were beyond expectations.
Thank you, 👍.
December 10, 2023
Scott was great
Scott was great, everything worked well with sale and delivery guys were brilliant
December 3, 2023
Excellent purchase in sale
Excellent purchase in sale. Really good communication delivery and customer service. Very happy with my purchase. Very comfortable zip and link bed that I found difficult to get elsewhere easily. Couldn’t be happier. Thanks Dreams.👍🏼
November 26, 2023
I paid over £1100 pounds for a…
I paid over £1100 pounds for a mattress. At first I thought it’s too expensive, but in the end I bought it. It was a fantastic purchase I sleep better I have no aches and pains in the morning. The salesman knew exactly what he was talking about. Thank you very much Dreams I will be back if I need anything.
November 12, 2023
The best delivery service
The delivery was on time - at the booked date and time, no delays at all. And guys did a fantastic job.
October 14, 2023
From ordering to delivery
From ordering to delivery my experience with sales staff and delivery men was excellent took old bed away and built the new one no mess left .
October 28, 2023
Great staff member right from instore…
Great staff member right from instore to delivery. I'll call again.
I was told about all offers available when I asked and staff member was highly courteous and helpful
Thanks
October 5, 2023
Unprompted review
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