I was served straight away by a very helpful young lady called Robyn whose knowledge was very impressive. She was very patient with me throughout the whole Sleep match process and beyond. Taking care... See more
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Bill the sales man was excellent .no hard sale ,well informed,totally putting me as customer 1st..and very helpful on all my leagal rights ..
The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up... See more
The only reason I do not give 5 stars is price. Their mattresses come at unreasonable prices and sales are encouraged by large "discounts" which leaves the mattresses at only above average/high price... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 Livingston West Retail Park, EH54 6RQ, Livingston, United Kingdom
- 01506342646
4.9
Excellent
234 reviews
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Great experience
From the showroom team to the delivery guys all went well. Great experience.
August 15, 2024
May use AI-assist with repliesRead more
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The mattress is rubbish
The mattress is rubbish, cannot feel the cool gel, just feels like a normal mattress. And was not cheap. Wouldn't recommend
August 15, 2024
Reply from Dreams - Livingston
Good afternoon Nicola,
Thank you for your taking the time to leave us your feedback.
I am very sorry to hear that you are not getting on with your new mattress.
I tried to call you earlier today, but I was unable to reach you. As such, I have sent you an email.
Many thanks,
Kishan
Best company I have used in a long time…excellent
Best company I have used in a long time from ordering online was kept informed from start to delivery and beyond price was great and received free pillows with my purchase of a mattress if I needed old one taken away this was an option delivery was quick they phoned me 1hour before the delivery drivers also wear overshoes to enter your home they even placed mattress on the bed & took polythene wrap with them gave instructions how long to air & if I wasn't satisfied to let them know so they would allow a return to pick another one can't recommend them highly enough and happy with good quality and excellent service
July 28, 2024
The Dreams - the place to buy your bed
The bed and mattress are brill as were the guys who build the bed. Delivered on time. I would recommend Dreams to anyone.
July 27, 2024
Luxurious looking bed
Loving new bed, looks great great, well worth the money, service from start at Livingston Branch, to customer service updating me on delivery dates & time slot, lastly delivery drivers, no complaints from me, happy overall with everything
July 16, 2024
Great service.
Great service both in the store and at the point of delivery and collection of redundant goods.
July 21, 2024
Super welcoming, friendly and supportive!
Darren at the livingston store was so welcoming and friendly when we first arrived. He offered us a cup of tea/coffee and was super knowledgeable with the range of products especially the mattresses. He did not pressure us at all and provided excellent customer service. Highly recommend visiting the store for your dream bed. Thank you again Darren for all your help, especially as first time buyers!
June 30, 2024
Unprompted review
My experience was good as soon as we…
My experience was good as soon as we walked into the shop, the assisstant was very friendly and helpful asked if we'd like a coffee gave you time to discuss with you're partner.Then the delivery team were very friendly and helpful gave you all the helptime
June 23, 2024
No heavy sales From the young man that…
No heavy sales From the young man that serve me he was polite and very helpful and his name was Scott a credit to your company and so appreciated no Heavy sales !!!!!!!well done Scott he listened to what I wanted
June 2, 2024
Excellent service and attention from…
Excellent service and attention from the Manager and staff.
Guaranteed a nice comfy sleep on our new mattress
May 24, 2024
I've never had an experience like this
I've never had an experience like this, horrible customer serving they are joking around don't listen properly what I am about to order, after leaving the store getting a call to return back as the payment they charged me is wrong they did a mistake and I paid less then I should they ask me to do a payment from a call I refused as I won't give then my card details, after returning back to the store I asked for a discount as I have to pay for their mistake and travel again,so one of those guys who served me the first time told me they can't do a discount but he can take me out for a breakfast instead that's just horrible behaviour that's harassment... after he called his friend next to him what they can do as I paid for travel the guys said they can make me porridge at the store if I fancy.. disgusting people working there. Got my bed delivered today the guys said I didn't paid for the bed to be esambled which I did but when I call the store they said I didn't which I have paid and I've checked that.. never again buy it from those people's who work at the store they take everything as a joke and don't work properly ! Guys who brought me the bed are such a blessing they helped me with the bed to esamble it and they have to deal with customers complains a lot they said so it's not only me who have this issue poor guys.
May 23, 2024
Unprompted review
Reply from Dreams - Livingston
Good afternoon Agata,
Thank you for taking the time to leave your review and for speaking to me over the phone just now. Again, please accept my sincerest apologies for the service you received. I am pleased that we were able to agree to a resolution, but if there is anything else I can help with, please do not hesitate to let me know.
Kind regards,
Simon
Everything went smoothly.Delivery
Everything went smoothly.Delivery, installation,removal of old bed frame and mattress.
May 19, 2024
Great on time delivery and build of our…
Great on time delivery and build of our new king size tv bed! Delighted with product
May 12, 2024
The advisor in the shop could not have…
The advisor in the shop could not have been more helpful giving all the information regrading the grades and properties of the bed 🛌 base and selecting quality of the mattress
processing the order and going into details required to recycle the mattress and supplying the cover for safety to the delivery 🚚 employees
delivery was within the agreed timescale and was installed in a very efficient and friendly manner
May 3, 2024
The guys were brilliant nothing was to…
The guys were brilliant nothing was to much bother all nice and clean and tidy
April 28, 2024
Everything was spot on delivery the…
Everything was spot on delivery the delivery drivers and the sales staff brilliant
April 20, 2024
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