Bill the sales man was excellent .no hard sale ,well informed,totally putting me as customer 1st..and very helpful on all my leagal rights ..
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The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up... See more
The only reason I do not give 5 stars is price. Their mattresses come at unreasonable prices and sales are encouraged by large "discounts" which leaves the mattresses at only above average/high price... See more
Robyn at Dreams Livingston was a great help in assisting us find our new mattress. She wasn’t pushy, shared her knowledge and advised the sleep match machine. Although we didn’t like any of those reco... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8 Livingston West Retail Park, EH54 6RQ, Livingston, United Kingdom
- 01506342646
4.9
Excellent
234 reviews
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From great Servicetime we ordered at Livingston we…
From time we ordered at Livingston we were kept informed and delivered as arranged with delivery guys keeping us advised of arrival
November 8, 2024
Everything went very well the delivery…
Everything went very well the delivery man did a good job and I am very happy with my new mattress thank you
November 8, 2024
Thanks Kevin at Livingston
Visited the Livingston store this afternoon just to have a look at various king size mattress options. Kevin was exceptionally helpful, professional and knowledgeable. Left the shop knowing we have time to make a decision with absolutely no pressure and much better informed about our choices.
October 25, 2024
Unprompted review
Delivery was smooth and bed was built…
Delivery was smooth and bed was built in no time!! Love my king size bed and the new mattress for my spare room is extremely comfortable. Very happy customer 😁
October 18, 2024
Staff were helpful from start to finish…
Staff were helpful from start to finish and bed is so comfortable l love it. Thank you all👍
October 4, 2024
Staff took the time to find the right…
Staff took the time to find the right mattress for us! Great payment options and fast delivery.
September 7, 2024
Amazing from start to finish
Amazing experience from start to finish from the sales people in the store right through to the delivery men, who delivered at the time they said they would, called that morning to confirm the delivery and wore shoe coverings in the house
September 22, 2024
Knowledgable and pleasant staff
Knowledgable and pleasant staff. Timeous delivery and very happy with the purchase.
September 20, 2024
Excellent purchase
I have been having trouble sleeping for a while then when I wake up, I would have a sore back.
Now I've purchased a new mattress, all of the above problems have been resolved.
The Dreams team in Livingston, West Lothian, were very professional and helpful.
September 20, 2024
Excellent communication from ordering…
Excellent communication from ordering to delivery. Great helpful cheery delivery guys who Assembled the new bed which we would not have been able to do. The removal of the old bed of which the parts get recycled, good to know.
September 2, 2024
The young lady that served my friend…
The young lady that served my friend and I was really very helpful couldn’t do enough to ensure we got the best deal available
Very pleasant with good manners
September 1, 2024
Great experience at Dreams
We purchased a Therapur mattress after our 9 year old mattress was not fit for purpose. We went onto the sleep machine to determine which type of mattress would be best. The machine came up with numerous possibilities. Darren at the Livingston branch guided us through various mattresses from the list until we narrowed it down to two. Our experience we enjoyed at the branch as it was important we purchased the right choice for ourselves. The mattress since purchase is lovely and comfortable after sleeping on it for 3 weeks now. We are not experiencing any problems so far and have settled into it with ease, getting a good nights sleep. We found Darren very knowledgeable and helpful and his advice was first class.
August 6, 2024
Fantastic company Dreams
Fantastic company Dreams, they took away my old bed in my flat and built the new one up. They left no mess and were very friendly. Best bed buying experience I've ever had. Thanks guys.
August 29, 2024
Fantastic service
From start to finish scott was amazing! Really helped us choose the best mattress for us. Very quick delivery too. Highly recommend the livingston branch.
August 25, 2024
Great service from start to finish
Great service from start to finish.
Great shop staff, great service from the delivery guys, and much banter and laughs🤣🤣👍
August 23, 2024
Single bed with guest bed
Single bed with guest bed. This bed is good quality and I was surprised how big it is then both beds are side by side. King size fitted sheets wasn’t big enough so had to buy a super king. Have with the sale and delivery teams.
August 17, 2024
Great experience
From the showroom team to the delivery guys all went well. Great experience.
August 15, 2024
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