Very helpful, professional and knowledgeable member of staff at the store together with delivery on time and handled with care. Member of staff at the store went over and above to get a suitable deliv... See more
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Very helpful in store when i was looking for a new bed. Gave me all the information i needed re: price, delivery etc. Delivery team gave me a time slot the day before, confirmed this on the day & ra... See more
Superb service at Dreams Llanelli. Purchased Tempur firm mattress & ottoman & Anderson sleep cube desk bed. Delivery / installation drivers were on time / efficient & wore overshoes. Can’t fault servi... See more
Truly smart people at LLANELLI who know their products and know how to tailor a sale to truly fit a customer's needs and budget, rather than sell for margin. A caring organisation that dealt with my... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, United Kingdom
- 01554370027
4.8
Excellent
166 reviews
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Excellent service
Very helpful, professional and knowledgeable member of staff at the store together with delivery on time and handled with care. Member of staff at the store went over and above to get a suitable delivery date and we were kept up to date on times etc. thank you
June 7, 2026
Great experience
Called in for a new mattress in the Llanelli store, fantastic range of mattresses, and beds, also duvets, pillows, staff were brilliant, welcoming and helpful, Samantha is plesent and helpful, we would definitely recommend Dreams to everyone 😀
June 24, 2025
Unprompted review
Great Service
Very helpful in store when i was looking for a new bed. Gave me all the information i needed re: price, delivery etc.
Delivery team gave me a time slot the day before, confirmed this on the day & rang me to advise would be with me "within the hour". Great service.
Delivery staff we friendly & did exactly what they needed to!
May 28, 2026
Llanelli store Mark was really…
Llanelli store Mark was really helpful,not pushy but very knowledgeable.
June 4, 2026
Unprompted review
Combination mattress
Good customer service from the dreams shop staff who were very helpful and friendly provided me with useful information regarding my mattress delivery and collection of old mattress, along with the 2 friendly delivery men who took my new matress up 2 flights of stairs efficiently, Everything was well organised with texts and calls regarding delivery time. The Combination mattress which was on sale is very supportive for back and comfy. Wont hesitate to visit shop again.
May 29, 2026
Outstanding service and staff are very…
Outstanding service and staff are very accommodating along the way and gave us very nice offer on our new bed and mattress .
April 24, 2026
Really nice person in the shop couldn’t…
Really nice person in the shop couldn’t do enough
And even arranged Home delivery
May 12, 2026
Very helpfull and well informed staff…
Very helpfull and well informed staff made the experience of getting a new mattress easy from picking the right one to delivery hassle free from start to finnish.
May 8, 2026
Truly smart people at LLANELLI who know…
Truly smart people at LLANELLI who know their products and know how to tailor a sale to truly fit a customer's needs and budget, rather than sell for margin.
A caring organisation that dealt with my particular mental needs with respect, good-humour, and kindness.
Also, and quite importantly for me, The Dreams Team provided a tailored delivery date as I was just moving into my new house and was finding myself overwhelmed with other tasks.
April 23, 2026
Unprompted review
Young woman and man assistants werevery helpful
Young woman and man assistants were very helpful in.my local Dreams store in Trostre.
April 5, 2026
Professionalism
April 10, 2026
The salesman was very good
The salesman was very good, made sure we understood everything.
The two men who delivered the bed were excellent and very pleasant, explained everything to us.
April 8, 2026
Delivery was on time
Delivery was on time. Assembly was no problem. Very efficient. More than pleased with the product, which was backed up by very polite and efficient personnel. Excellent.
March 22, 2026
Excellent service
Excellent service. Very helpful salesperson when we were choosing a mattress for our 2nd bedroom, as there were so many. No pressure to buy one but very caring and constructive in giving advice as to which ones would be most suitable .The men delivered the mattress promptly on the day allocated to us. Very efficient and unpacked our new one and took away our old one with no hassle. We always use Dreams for our beds .
March 15, 2026
Good experience
Good experience, bed delivered on expected day and time. All in good order.
March 7, 2026
From Salesman to Delivery men
From Salesman to Delivery men, everyone very helpful and efficient.
February 15, 2026
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