Massive thanks to the wonderful Jo who helped us choose a mattress. We had no clue what we were after, only the size we needed, but Jo sorted us out with Sleepmatch, different pillows to try and reall... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were looking to change our mattress so we went into dreams a very helpful lady approached us I can't think of her name she expained about the mattress tester so we layed on a bed that narrowed it d... See more
I’ll be honest and say I dreaded having to go bed shopping because of past experience with pushy salespeople. I can honestly say I didn’t feel like I was at any point under pressure to buy. All the st... See more
We received a first class service from Jonathan in the Llantrisant store. From the moment we stepped in side, we were given all the information and assistance needed to find the perfect mattress for u... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2A Glamorgan Vale Retail Park, CF72 8RP, Llantrisant, United Kingdom
- 01443 565821
4.8
Excellent
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful customer service and we love…
Wonderful customer service and we love our new mattress!! Best buy ever.
June 21, 2026
Great experience all round
Great experience all round. In the shop and delivery. Lovely lady selling the beds & especially two Great delivery men.very helpfully & polite. Respected my home
May 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No fault of Dreams
No fault of Dreams, I just chose the wrong bed, but,
I have now gotten use to it, so all is well.
May 22, 2026
Reply from Dreams - Llantrisant
Good afternoon,
Thank you for your recent review.
I am sorry to hear that you selected the wrong item.
We have attempted to contact you to discuss this further and we await your response to our offer to resolve this for you.
Kind Regards,
Wayne
Massive thanks to the wonderful Jo who…
Massive thanks to the wonderful Jo who helped us choose a mattress. We had no clue what we were after, only the size we needed, but Jo sorted us out with Sleepmatch, different pillows to try and really helpful advice. Didn’t feel remotely pressured, she encouraged us to keep trying the mattresses until we found the right one. We were so impressed we ended up buying a bed frame too. Really impressed with the customer service, and the team who delivered and built our bed. And the mattress is perfect, so comfortable and has improved our quality of sleep dramatically.
April 12, 2026
All good from purchase to delivery
All good from purchase to delivery. We have informed our friends over the service we received.
May 9, 2026
Helpful Shop assistant
Shop assistant helped us but the mattress we needed. Very helpful
March 28, 2026
Good staff in your Llantrsant store
Good staff in your Llantrsant store. Johnathan very helpful and friendly person to deal with.
April 18, 2026
As previously stated
As previously stated, the bed base was delivered quickly, on time and efficiently by Jack and colleague.
April 4, 2026
Chris dreams
First I would like to give massive thank you to Chris that dealt with us in dreams in llantrisant he was so kind &careing picked the right bed and mattress to really help with my husband disability not being able to lay flat and my disability wat an amazing man met all our needs fair play couldn't help us enough god bless him then the boys that delivered bed had it up in no time wonderful 😊 the bed has made a big difference to my husbands needs he's been sleeping much better wat a Big difference in him it took me few nights to get used to it as I've never had memory foam mattress before it's absolutely great now I just wish we'd had this bed and mattress few years ago thank you all so very much 😊and a special thank you for you all that spoiled us with a lovely cuppa tea ☕ and welcome soon as we arrived at the store you was all amazing 😍 😍😍
February 16, 2026
On time delivery and very polite and…
On time delivery and very polite and pleasant delivery men, they assembled the bed quickly and efficiently.
February 17, 2026
Great product and service.
Easy to order, quick delivery and excellent service from start to finish.
February 8, 2026
Great staff and service
The staff were brilliant and the delivery lads were amazing, fair play.
Really happy with our purchase and will def be going back in a few years when we need a new mattress.
February 15, 2026
Sales assistant very welcoming and…
Sales assistant very welcoming and friendly offerd refreshments answering all my questions pleasant shopping over all
February 11, 2026
The shop sellers were very thorough…
The shop sellers were very thorough with bed and finance. Very respectable and pleasant. Made me,feel at ease. Thank you. The bed arrived on time too. Excellent service .
February 8, 2026
From start to finish very helpful and…
From start to finish very helpful and polite can’t recommend DREAMS enough. The two guys who fitted the bed and frame were friendly and respectful of our home 5 Stars from us
January 16, 2026
Absolutely amazing, Llantrisant store.
Absolutely amazing. My daughter bought a new bed and mattress. We bought a new mattress. They offered us the machine to find out what mattress would suit us. Very helpful, no hard sell. Definitely recommend this store in Llantrisant.
September 19, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.