Massive thanks to the wonderful Jo who helped us choose a mattress. We had no clue what we were after, only the size we needed, but Jo sorted us out with Sleepmatch, different pillows to try and reall... See more
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See what reviewers are saying
We were looking to change our mattress so we went into dreams a very helpful lady approached us I can't think of her name she expained about the mattress tester so we layed on a bed that narrowed it d... See more
I’ll be honest and say I dreaded having to go bed shopping because of past experience with pushy salespeople. I can honestly say I didn’t feel like I was at any point under pressure to buy. All the st... See more
We received a first class service from Jonathan in the Llantrisant store. From the moment we stepped in side, we were given all the information and assistance needed to find the perfect mattress for u... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2A Glamorgan Vale Retail Park, CF72 8RP, Llantrisant, United Kingdom
- 01443 565821
4.8
Excellent
165 reviews
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Dreams Talbotgreen
Went to find a bed in Dreams Talbot green,the salesman was helpful and informative. We selected our bed and mattress and arranged delivery. We were informed the day before delivery that it would be between 8 and 12 and then on the morning they contacted us when they were 30 mins away. The delivery men we polite and efficient, they put on over shoes, took the bed to the bedroom, put it together, told us to leave it at least 2 hrs before putting any bedclothes on it. They were very tidy and took away the packaging. We've had the bed for over a week now and so far so good.It took us a few nights to get used to the memory foam mattress but it is very comfortable.
November 28, 2024
Staff were amazing and very helpful we…
Staff were amazing and very helpful we both love our new bed
December 12, 2024
Bed and mattress
Seamless experience from placing order in store up to delivery where the delivery guys put the bed together and removed all packaging and left the room ready for the bed to be made. All in all excellent customer service.
November 29, 2024
A Dream ExperienceExcellent service both in store and…
Excellent service both in store and delivery and build in our bedroom. No problems whatsoever. Everything removed as promised.
November 24, 2024
May use AI-assist with repliesRead more
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Smell on the mattress is not pleasant
Smell on the mattress is not pleasant, don’t find it any better than the one we threw out if we’re honest. It was an expensive purchase which hasn’t lived up to expectations
November 22, 2024
Reply from Dreams - Llantrisant
Good Afternoon Robert,
Thank you for taking the time to leave us your review and for speaking with me on the phone.
I am sorry to hear that you are not happy with your mattress, I will email you with what we had discussed and I hope to hear from you soon.
Many thanks,
Faye
Sales man was very friendly didn't push…
Sales man was very friendly didn't push us onto the dearest mattress that the machine picked for us. Offered us tea or coffee.
Delivery driver was friendly kept me informed when he would be arriving at the house.
November 15, 2024
Super customer service
Staff in Talbot Green store are fab, very knowledgeable and friendly. Jo was lovely
November 9, 2024
Unprompted review
Highly recommended
Delivery was within the two hour slot allocated and the delivery men were efficient, courteous and, after assembling the bed, took away all the packaging as arranged. I was more than pleased with their service and would highly recommend Dreams.
October 31, 2024
Great experience
Helpful, friendly staff who listened to us and took time to explain different options. Lots of stock available to try in store, no pressure to buy anything.
October 29, 2024
Unprompted review
I love my new mattress and are very…
I love my new mattress and are very pleased with it. The only bugbear was having paid nearly £1,300 for a small double mattress was that I had to pay an extra £29.00 for them to deliver it to the bedroom. Free delivery was to my front door, how they expect 2 elderly pensioners to carry it upstairs to the bedrooms, makes me cross. They took under five minutes to deliver and take off the plastic covering. However they were clean and tidy and polite.
October 13, 2024
Greeted and made to feel welcome
Greeted and made to feel welcome. Offered drinks and a chance to have an analysis done on the sleep match bed. Then given specific pillows to take around and try the recommended mattresses.
Didn’t feel rushed at all. Mike was knowledgeable and friendly. Made choosing our new mattress so much easier
September 28, 2024
Unprompted review
Staff very hepful
Staff very hepful and went through all of the options for us, before we made the choice of which bed was most suitable
September 28, 2024
Absolutely fantastic service from the…
Absolutely fantastic service from the staff at the Llantristant store. Friendly,helpful and excellent knowledge of products.
10/10
August 20, 2024
Unprompted review
Excellent service
Excellent service. Measured sleeping pattern for the correct mattress. Mattress is spot on.
August 17, 2024
Excellent customer service at the Talbot Green store
Excellent customer service at the store, delivery on time, aware at all times what was going on with excellent contact
August 3, 2024
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