The amazing dreams machine assessed accurately the type of mattress I needed There were 5 to choose from and the one I bought has given me good night's sleep .Excellent service everything happened as... See more
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I felt comfortable walking around the store and didn’t feel pressured by the sales team. When I asked questions they were answered knowledgeably and was guided to exactly the right mattress for my req... See more
I was acknowledged on arrival but given time and space to have a look around. Help was offered after a few minutes of browsing and a good explanation given for why I was struggling to find what I had... See more
From Sam at the Middlebrook store, to the two delivery guys, the Dreams experience was a very good one. Although our order wasn't straightforward Sam was very helpful, sorting everything out for u... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom
- 01205332716
4.8
Excellent
452 reviews
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Purchase of mattress, base and bed frame
Although the staff were very busy due to a flash sale on, I received excellent & friendly service. 25% discount on purchasing a mattress, bed base and bed frame.
March 22, 2025
Unprompted review
It was a great experience there was no…
It was a great experience there was no ppp
Preser
March 23, 2025
Excellent advice and help from the…
Excellent advice and help from the member of staff
March 13, 2025
Fantastic!!
Fantastic!!! From start to perfect nights sleep. Fantastic product and lastly fantastic customer service 👏👏
March 13, 2025
We bought an orthopaedic mattress from…
We bought an orthopaedic mattress from Dreams in Bolton. Sales staff (Samuel) was polite and courteous and I felt that we got a good deal. Product amazingly comfortable. Delivery lads fantastic. Definitely would recommend them.
March 4, 2025
Unprompted review
Great professional company to deal with
I have had several purchases from Dreams and I have always been impressed by their professionalism. This was an ottoman bed so we paid for assembly. They did a great job and took all the packaging away. I was super impressed
February 18, 2025
Dream experience
Good helpful service when visiting the shop friendly and professional.
Delivery very good, kept informed came at the time arranged.
February 21, 2025
Amazing experience
Great amount of different mattress to choose from, from budget upto really expensive. The sales assistant was very helpful and professional.
February 15, 2025
Unprompted review
Great Friendly Service
Got a mattress from Dreams.The staff very helpful and friendly,left us to have a look around,we decided on the one we wanted,and was sorted out very quickly.Delivery was great,gave us a 2 hour window when it would be delivered,got a phone call to say they were on there way,great service would recommend Dreams.
February 8, 2025
Don't look anywhere else but Dreams Middlebrook 5 star service!
Just received my Tempur mattress and ordered in store through Dreams Middlebrook, I was served by Sam and Michelle who both were absolutely fantastic, the service was amazing and so kind and attentive to what we wanted thank you so much, also a special thanks to the delivery men Darren and Jordan, both were so polite and professional, smart uniform and very kind and considerate. They wore shoe covers when entering my property and took all rubbish away. They were really friendly and couldn't do enough for me thank you so so much will definitely be visiting again!! :D 5 star service! 🌟
January 26, 2025
Unprompted review
Job well done…
Phone call to say what time they would arrive they were on time clean and well presented in Dream uniform put shoe covers on there shoe's walked the route to were the bed was going very polite and well mannered did the job explained how the bed works left the book with instructions for the bed and quietly took all the rubbish away left the room clean and tidy
February 4, 2025
The staff were very helpful
The staff were very helpful, polite & professional whilst in the shop and during the delivery. The product is exactly as described and promised. Also the aftercare is excellent and you appear to want to ensure the customer is happy.
February 7, 2025
Great service from start to finish
Great service from start to finish. All employees were helpful and polite. The delivery was smooth and respectful. They all were a credit to this company
January 23, 2025
Did what they said they would
The staff listened to what we wanted and made suggestions for our requirements. Everything was clearly explained including delivery times.
On the date for delivery, we received a call to confirm the eta and all arrived on time and bed set up within minutes. The delivery staff wore over shoes when entering.
Good job from start to finish.
February 1, 2025
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