From the moment we walked into the store staff were really helpful and there was no pressure at all to buy.The delivery was great and communication was great.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales person allowed us lots of time to find out which type of bed suited us. The beds are extremely comfortable and the guys who set them up for us were very professional and tidy.
Truly pleasant, professional staff in the shop, the lady really did know the products, was helpful without being pushy. Delivery on promised timescale , delivery staff also pleasant. Happy with the... See more
We went into Dreams in the Newcastle Quays Outlet, and Lisa was amazing. She explained all the different types of mattresses, their benefits and whether they would work for us. Me and my partner did t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 22 Royal Quays Outlet centre, NE29 6DW, Newcastle, United Kingdom
- 01915358267
4.8
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonky Mattress, apparently not faulty.
Delivered a Flaxby Mattress that is nothing like the one we tried and were sold in the shop. The new mattress is split tension and has a significant dip toward the centre of the mattress on the firm side (the Extra Firm side is fine). Dreams have handled the whole thing very poorly and apparently accept up to 3cm of slant towards the centre in a brand new mattress despite this being totally different to the mattress we were sold in the shop. Dreams have sent inspectors out the first was aggressive and rude the second completed the inspection in less that 10 minutes but submitted a report saying he'd been there for 60 minutes. The second inspector has said the mattress may have been damaged in delivery and the response from Dreams is that this is still our issue not theirs. Feels like an absolute Scam.
November 5, 2024
Unprompted review
Reply from Dreams - Newcastle
Good afternoon,
Thank you for taking the time to leave us your review.
I am truly sorry to hear that you are experiencing an issue with your mattress.
Having had a chance to review this for you, I did try to call you today. However, as I was unable to reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Excellent service from the Dreams Team, North Shields
Excellent service from Lisa in the Royal Quays store in North Shields. (Its Newcastle on the drop down list but really situated in North Shields). I explained what I needed and she suggested the bed I actually bought, The Francesca Natural Ottoman bed, bottom lift. Bargain price in the sale. I also paid for the bed to be built by their team and what a time saving excellent service I received from Jimmy and Alex. 35 minutes to build, perfectly done. Indeed a great service from start to finish. If you want some of the same then go visit your nearest store when you need to change your bed.
February 7, 2025
Unprompted review
First class service.thank you
February 1, 2025
Can not fault the service
Can not fault the service, product or delivery. We were guided through products without being pushed and are extremely happy with our purchase.
January 24, 2025
Excellent service and good product
Excellent service and good product. Friendly staff gave good advice. Both mattress and pillows are very comfortable.
January 18, 2025
Super fast delivery and fantastic…
Super fast delivery and fantastic quality and service
January 19, 2025
Uncomfortable,large indentations around…
Uncomfortable,large indentations around floret ties make it very uneven. Plus strength of edging support not good.
December 15, 2024
Reply from Dreams - Newcastle
Good afternoon Mr Spearman,
Thank you for taking the time to leave us your review and for speaking with me today.
I am glad that we will be reviewing this for you and brining this matter to resolution.
Many thanks,
Kishan
Five stars from me
Knowledgeable staff who were very efficient and welcoming. I am a returning customer because products are very reasonably priced and of great quality
December 7, 2024
Unprompted review
Maidstone single firm £300 GB…
Maidstone single firm £300 GB Paralympics mattress needs topper for side sleeper good sleep straight away ribs achy for a few days then used spare duvet over topper and had great comfortable sleep 2 weeks later mattress has softened so topper only .I'm 13 stone good quality for money dual sided.
November 23, 2024
From entering your shop on the Royal…
From entering your shop on the Royal Quays, I had the best of service. Everything was explained very clearly. Delivery was on time and both the delivery men were polite and efficient.
November 10, 2024
Helpful sales person great delivery…
Helpful sales person great delivery would definitely purchase from them again
November 2, 2024
I visited the store in Royal Quays to…
I visited the store in Royal Quays to look for a replacement mattress in Dreams. Chelsea could not have been more helpful and the whole process was quick and easy and I can't wait for my new mattress to arrive on Saturday.
October 31, 2024
Unprompted review
Excellent service …
Excellent service from walking in to the shop, very helpful polite staff, made our purchase easy with the knowledge and expertise of the lady who helped us.
September 24, 2024
Excellent service in store and very…
Excellent service in store and very prompt delivery service.
October 5, 2024
Staff really friendly and well educated…
Staff really friendly and well educated on there products we felt at ease and were explained everything
September 28, 2024
From start to finish excellent service…
From start to finish excellent service and really comfy bed.
September 14, 2024
Very happy with my purchase,very…
Very happy with my purchase,very helpful and friendly salesman,delivered spot on time no complaints at all ,would definitely recommend and use them again.
September 14, 2024
Great service from the girls in the…
Great service from the girls in the shop at the royal quays. Delivered on time. Great service from delivery men who assembled the bed for us. 10/10
The bed is a spare bed so we’ve only used it 3 times since purchase but it is very comfortable.
September 7, 2024
Sales person very knowledgeable and…
Sales person very knowledgeable and delivery very good
September 7, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.