From the moment we walked into the store staff were really helpful and there was no pressure at all to buy.The delivery was great and communication was great.
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The sales person allowed us lots of time to find out which type of bed suited us. The beds are extremely comfortable and the guys who set them up for us were very professional and tidy.
Truly pleasant, professional staff in the shop, the lady really did know the products, was helpful without being pushy. Delivery on promised timescale , delivery staff also pleasant. Happy with the... See more
We went into Dreams in the Newcastle Quays Outlet, and Lisa was amazing. She explained all the different types of mattresses, their benefits and whether they would work for us. Me and my partner did t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 22 Royal Quays Outlet centre, NE29 6DW, Newcastle, United Kingdom
- 01915358267
4.8
Excellent
145 reviews
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We recently purchased 2 new beds from…
We recently purchased 2 new beds from Dreams at Royal quays .
We received excellent advice from the sales person as to what type of bed and mattress we would best benefit from as my husband and I both have back problems.
We were invited to have an analysis done on the machine they have in store .
After reviewing the results of the analysis, the sales person took us around the store to show us the perfect beds that would help us gain a good night's sleep.
We had a really good selection to choose from .
After selecting 2 new beds to replace our old ones we can honestly say we have had the best nights sleep we've had in a long time .
Delivery was swift and the beds are absolutely brilliant.
We would definitely recommend anyone who wishes to buy a new bed to pay this store a visit .
Excellent service.
July 25, 2025
friendly helpful staff in store
friendly helpful staff in store, delivery men exceptional
July 25, 2025
Delivery guy were brilliant …
Delivery guys were absolutely brilliant... They took my old mattress, which according to their work sheet was not listed... I was very grateful when they said they would take it..
Thanks guys...
July 17, 2025
Unprompted review
Divan bed & mattress
Well organised from start to finish.
All very helpful, polite workers.
I was updated every step of the way for delivery !
Very happy with bed base, headboard and mattress!
June 27, 2025
Excellent service
Service in store was excellent from start to finish and delivery was on time and as expected. The mattress itself is fantastic quality and we've had the best sleep since buying it!
June 13, 2025
Thank you well happy with my new bed…
Thank you well happy with my new bed service was perfect staff were very helpful thanks a gain for everything
May 24, 2025
Lady in shop very helpful and delivery…
Lady in shop very helpful and delivery drivers very polite
May 10, 2025
Bed order
From ordering to having it assembled happened on time, we were informed and everything was efficient, fab.
April 26, 2025
Straightforward
I had a fantastic experience with Dreams from start to finish. The process of buying the bed was incredibly easy and straightforward – the staff were helpful, knowledgeable, and made sure I found exactly what I was looking for. Booking a delivery date was simple and flexible, which made planning around it stress-free.
April 13, 2025
Lady in shop was very knowledgeable…
Lady in shop was very knowledgeable certainly knew her job. Company good for having the experience of testing and finding the best bed to suit.
April 5, 2025
great customer service and wonderful…
great customer service and wonderful mattress thank
January 11, 2025
Great fast service
They rang me the day before confirming a time slot 3 guys turned up took my old bed and mattress away and fitted my new bed all done in 1 hour all done. Great service all around.
March 15, 2025
Customer service was perfect
March 14, 2025
The lady who served us was so helpful…
The lady who served us was so helpful and so knowledgeable about the product
March 8, 2025
The sales assistant in the store was so…
The sales assistant in the store was so helpful and knowledgeable
March 2, 2025
Excellent Service
The service we got in store was very good. Found everything we were looking for. Assistant was very knowledgeable & very friendly, sure her name was Chelsea. The store we visited was Royal Quays North Shields. Would highly recommend this store.
February 25, 2025
Unprompted review
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