From the moment we walked into the store staff were really helpful and there was no pressure at all to buy.The delivery was great and communication was great.
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The sales person allowed us lots of time to find out which type of bed suited us. The beds are extremely comfortable and the guys who set them up for us were very professional and tidy.
Truly pleasant, professional staff in the shop, the lady really did know the products, was helpful without being pushy. Delivery on promised timescale , delivery staff also pleasant. Happy with the... See more
We went into Dreams in the Newcastle Quays Outlet, and Lisa was amazing. She explained all the different types of mattresses, their benefits and whether they would work for us. Me and my partner did t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 22 Royal Quays Outlet centre, NE29 6DW, Newcastle, United Kingdom
- 01915358267
4.8
Excellent
145 reviews
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excellent customer service from Liam at…
excellent customer service from Liam at Royal Quays North Shields
January 3, 2026
Unprompted review
Buying a bed can be a daunting…
Buying a bed can be a daunting experience. It has to be right! Not too soft, nor too hard. The price has to be right. We were taken through the pros and cons by a very knowledgeable lady who helped us not only with a bed but with the necessary accessories. I’m writing from my bed now. I’m very comfortable!
January 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Deliver when they said (2-4 weeks) and…
Deliver when they said (2-4 weeks) and not 4 months not impressed. I would have thought spending almost £1000 we would have been better treatment.
December 16, 2025
Reply from Dreams - Newcastle
Good Afternoon Ian
Thank you for your recent review.
I am sorry to hear of the delays you encountered with your order.
I have contacted you today to discuss this further and look forward to hearing from you.
Kind Regards,
Nick
Excellent customer service and very…
Excellent customer service and very friendly and knowledgeable staff. Got a great deal on my new bed and mattress.
November 29, 2025
Unprompted review
Lisa at Dreams Royal Quays was a credit…
Lisa at Dreams Royal Quays was a credit to the company. Told us everything from buying to delivery. They delivered on time and the driver and co driver, put over shoes on and took old mattress away and put new mattress in the room. Perfect 👌
November 14, 2025
Everything was very good and the dream…
Everything was very good and the dream team from salespeople to the delivery guys spot on.
November 2, 2025
Lisa : Royal Quays
The customer adviser (Lisa@ Royal Quays) handled my wife (wheelchair bound) and I, with great care and professionalism and encouraged us to take time in identifying our Mattress of choice.
We are two weeks into our new mattress adventure, with the delivery and pre delivery communications being spot on and that is what most customers hope for and our hopes were, amazingly well managed.
We are enjoying, a noticeable level of additional comfort and we trust this will be ongoing for many years. Thank you, for a wonderful experience.
October 10, 2025
The manager at Dreams is the one that…
The manager at Dreams is the one that helped me with my mattress and bedframe purchase. She took her time with me and never made me feel rushed or pressured. She even helped me research some things online. The delivery team was also great. Without even having to ask, they took their shoes off before entering my flat. I appreciated that because new carpets had just been installed. They set up the bed quickly and in a professional manner. I highly recommend Dreams.
October 4, 2025
A fab new bed
Very good service couldn't fault them at all the lady in the shop was extremely helpful and very patient and delivery was fine on time and took the old mattress no problem. Would go there again
October 18, 2025
A very reliable company
A very reliable company. The whole delivery was faultless, I was contacted the day before delivery and given a time slot. On delivery day I had a phone call confirming the slot.
October 10, 2025
Good old fashioned service from start to finish
From start to finish the whole team were brilliant. Really helpful in store without being pushy at all.
The delivery lads telephoned ahead and were on time. Really polite and put our new bed together in no time.
October 5, 2025
Arrived on time quickly built bed…
Arrived on time quickly built bed fitted tv have instructions very efficiently
October 4, 2025
Daughter got her new mattress at last
Visited the shop at Newcastle Royal Quays. Daughter (aged 20) needed new mattress for last few years but could never get around to looking for herself. So, dragged her to Dreams and she tried the sleep well measurement mattress tool they had to see what she should get to replace hers. Been using the replacement for about a year, and she is still very happy with it.
Price wise they were about middle of the road when researching on line. Delivered on time with no issues so I'd use them again.
October 19, 2024
Wonderful service from start to finish
Wonderful service from start to finish. Considerate staff in shop. Delivery was excellent and bed assembled by team. Fantastic
August 12, 2025
Lovely caring staff very helpful
August 12, 2025
Great service all round!
Great in store service, speedy delivery and super comfy mattress!
July 26, 2025
First class
From Lisa in the shop to the lads who delivered cannot fault them first class
July 26, 2025
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