Dennis and Sean were most helpful. They understood our needs and took their time to help us. Would recommend to anyone.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the Sprowston Retail Park, Norwich store today looking for a single bed and a double bed. We were greeted by Dennis and he was so lovely and friendly. Left us to have a look round and he wa... See more
Like most people, buying a new mattress isn't something we've done for years! Dreams made the whole process so much easier right from stepping through the door. With the huge choice on offer..memory f... See more
We had a brilliant experience choosing a new mattress at Dreams! We were offered a cup of tea as we arrived before doing the sleep match part of the process to determine what mattress might meet our n... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3a Sprowston Retail Park, NR7 9AZ, Norwich, United Kingdom
- 01603363540
4.8
Excellent
434 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dreams Norwich
Instore the salesforce were not "pushy" but helpful.
Delivery was within 5 days.
Delivery men were cheerful and put my new mattress in place on my bed base.
I recommend Dreams
July 6, 2024
The salesman was friendly and…
The salesman was friendly and professional. He demonstrated the bed and allowed me time to look around the store before I made my final choice.
He showed me the breakdown of costs before finalising the sale.
The delivery was on time and the team constructed my ottoman bed in no time. The guys were very professional and took great care. They explained how to care for the mattress and checked that I was happy before they left.
My fist night was not as comfortable as I had hoped, however, 7 nights
later I was sleeping better and the mattress feels more comfortable.
The storage capacity is great. Closing the storage area needs quite a bit of strength but I am told that it will become easier with use.
Two weeks on I am very happy with my bed.
July 6, 2024
Really good.
July 6, 2024
Very good quality and excellent service
June 29, 2024
The service/delivery was prompt and as…
The service/delivery was prompt and as promised. Sometimes, these days, this is not always the case!!
June 28, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
better customer service and aftersales
purchased a sleepmotion 200i adjustable bed in march 2020 both motors have now failed , mailed customer service enquired if they were available and how much were they , reply was i would need an independent inspection to see if there is a manufacturing fault emmiera can do this at a cost of £75 if found faulty they will replace , I replied i do not need an inspection it is over 4 years old and is down to wear and tear so please could you let me know the price and how to order them as i am wanting to purchase , reply was we have the motors but you will need an inspection and we will look at the report , disgraceful they have the motors but will not sell them to me , nearly a grand up the spout , so dont buy a sleepmotion bed unless you want to throw more money away on a useless inspection , gave one star as the bed is very good when working , but customer service and aftersales non existent . would have to think very hard about purchasing from dreams again . UPDATE , Have to upgrade star rating as a fantastic chap by the name of simon took up my case and even supplied a new motor , unfortunately this motor has a different connection to the control box so can not be used , the original motor looks as if it has been discontinued but that is not dreams or simons fault , thanks for all your help .
June 20, 2024
Unprompted review
Reply from Dreams - Norwich
Good afternoon Terence,
Thank you for taking the time to leave your review. Please accept my apologies for any inconvenience caused. The purpose of the inspection is to confirm the exact nature of the issue so that we can fix the issue for you. I have reached out to you to resolve this without an inspection and look forward to hearing back from you.
Many thanks,
Simon
Great purchase from dreams
Great purchase from dreams. Excellent information regarding picking the right mattress.
June 23, 2024
I’ve already sent this
June 22, 2024
Loving the bed so comfortable amazing…
Loving the bed so comfortable amazing mattress, strong frame brilliant all hundred percent happy
June 22, 2024
Very helpful and polite.
June 16, 2024
Super comfy
June 2, 2024
We bought a new bed and mattress from…
We bought a new bed and mattress from Dreams and are very pleased with both. We had the 'mattress test' where you lay on a bed and the sensors on it tell you what sort you need. We had a medium one and it is so very comfortable. No pressure from the sales team and the chap that we dealt with was very helpful. Delivery was on time, bed was easy to assemble and we were very pleased with our purchase. Would definitely recommend Dreams.
May 31, 2024
Very pleased
In store we were served by Dennis who was friendly , informative & very helpful .
Delivery was on time and this included taking away the old bed and assembling the new.
New bed is attractive & very comfortable
May 26, 2024
Bed delivered bang on time drivers…
Bed delivered bang on time drivers pleasant and professional
May 25, 2024
Delivered on said time put together…
Delivered on said time put together with pleasant operatives
May 17, 2024
Excellent service.
Staff member who served us knew his products exceedingly well but didn't pressurise us at all.
The guys who delivered the mattress were so very polite and helpful.
All in all a first rate experience.
April 19, 2024
Excellent and very knowledgeable staff…
Excellent and very knowledgeable staff at the Norwich shop who were more than happy to spend as much time as we needed to ensure that all our requirements were met and that we had purchased the correct items and services.
May 12, 2024
Unprompted review
Really happy with our choice of bed
Really happy with our choice of bed. Very comfortable & great storage with our divan base
May 12, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.