Dreams - Nottingham Castle Marina Reviews 

292
TrustScore 5 out of 5

4.9

Unit 10 Castle Meadow Retail Park, NG7 1GX Nottingham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had such a lovely guy called Cameron help us during our visit. He was really helpful without being imposing, helped us with the sleep match and even gave us a drink while we wandered around, as we... See more

Rated 5 out of 5 stars

We had a look around at all the different types of beds saw the one we really liked ,meet a very nice lady who helped us with our choice she was very patient

Rated 5 out of 5 stars

Brilliant service from Sam & Dave,they were very polite and assembled our bed very efficiently. They protected our carpet by wearing shoe covers. The guys arrived on time and when leaving they tid... See more

Rated 5 out of 5 stars

What a wonderful company to do business with. A wonderful women called Ema in the Nottingham store helped us pick a great mattress. No pressure just sheer professionalism. Delivered promptly. There wa... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 10 Castle Meadow Retail Park, NG7 1GX, Nottingham, United Kingdom

  • 01156784044

4.9

Excellent

TrustScore 5 out of 5

292 reviews

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4.9

All reviews

(292)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant staff!!

I have bought my beds from Bensons in the past.
We decided to buy an adjustable bed and went to Bensons. However, the salesman was awful. Only had 1 bed to show us and was rude and dismissive when we spoke to him. We left and went next door to Dreams.
We were met by Martin who very politely told us he was with a customer and he would be with us asap. He also asked if we’d like a drink.
What a difference!!
After a short time he put us on their trial bed and showed us a selection of beds and mattresses. We weren’t pushed into anything and left to our own thoughts.
We chose our package and arranged a delivery date.
The delivery men again were very polite and answered all our questions.
We know where any future beds will come from!!

December 14, 2025
Rated 5 out of 5 stars

Great experience

Great experience from the moment I entered the store to the delivery day. Helpful knowledgeable staff from start to finish, plus good information updates.

December 12, 2025
Rated 5 out of 5 stars

The Dreams staff are very warm and…

The Dreams staff are very warm and friendly and are very knowledgeable about their great products in a non pushy way which was a breath of fresh air compared to some of their competitors who just seemed to want to sell me a product regardless of suitability.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

My son and I visited the Nottingham…

My son and I visited the Nottingham store at Castle Marina for assistance with purchasing a pillow. As we approached the pillow section, a gentleman named Denier kindly offered to help us. My son wasn’t entirely sure which pillow he wanted, so Denier took the time to explain the different features and even encouraged him to test them out on the bed. This was a wonderful experience for my son, who has been dealing with neck pain, and I knew that finding the right pillow would make a difference. After about 10–15 minutes, my son chose his preferred pillow, and we left very happy. He absolutely loves his new pillow, and we’d like to thank Denier for his kindness and excellent customer service.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Mattress

From the help we had in store selecting the mattress to the delivery everything was 1st rate

October 18, 2025
Rated 1 out of 5 stars

Coffin beds

Here are some photos of the so called bed which we refer to as the coffins.
Do not use these,we spent nearly £2500 on the bed and after 12 mths it where like a coffin sunk,I work away 4 nights aweek so it had been slept on my side for just 144 days and they said it was acceptable,told them I would post the photos so here they are.
As soon as it's possible I will take it down to the shop to show potential customers what dreams beds are like,sorry that you will lose alot of money but so have I, I need to buy another bed now. Sorry cannot upload photos at the mo ,as soon as I can I will,
In the meantime time please don't use this company, go to a reputable company. I'll get photos one way or another on here.

August 25, 2025
Unprompted review
Dreams - Nottingham Castle Marina logo

Reply from Dreams - Nottingham Castle Marina

Good morning Kev,

Thank you for your recent review.

I am sorry to hear that you are dissatisfied with the items that have been delivered to you.

We will once again request further details via Trustpilot so that we can look into this further for you.

Kind Regards,

Wayne

Rated 5 out of 5 stars

Reluctant husband lol !

My husband said he didn't want a new mattress but your sales person made it all go well so kudos to him, he was a student so just working to keep himself afloat making some pennies what a lovely thoughtful young man .The young man was courteous and knew how to speak to us and elderly couple made the experience a good one.

August 14, 2025

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