We had such a lovely guy called Cameron help us during our visit. He was really helpful without being imposing, helped us with the sleep match and even gave us a drink while we wandered around, as we... See more
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We had a look around at all the different types of beds saw the one we really liked ,meet a very nice lady who helped us with our choice she was very patient
Brilliant service from Sam & Dave,they were very polite and assembled our bed very efficiently. They protected our carpet by wearing shoe covers. The guys arrived on time and when leaving they tid... See more
What a wonderful company to do business with. A wonderful women called Ema in the Nottingham store helped us pick a great mattress. No pressure just sheer professionalism. Delivered promptly. There wa... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Castle Meadow Retail Park, NG7 1GX, Nottingham, United Kingdom
- 01156784044
4.9
Excellent
292 reviews
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Great service
Great service, all delivered on time with politeness, and being very helpful
March 30, 2025
Really happy with our purchase
Really happy with our purchase. Delivery on time and delivery men very helpful and polite.
March 29, 2025
Star delivery drivers.
On the day of the delivery. The delivery van broke down and the driver and his mate kept me informed.
Regardless of the situation they swapped the delivery to another van and actually got it delivered within original time agreed. So well done all concerned.
The bed is assembled and looks great in our room.
Many thanks 🙏🏾
March 23, 2025
Friendly and Knowledgeable presale…
Friendly and Knowledgeable presale advice, excellent information regarding delivery. Opted to put bed together ourselves - instructions were okay but slightly more detail would probably of speeded the whole process up.
March 22, 2025
Friendly helpful staff and delivered…
Friendly helpful staff and delivered when I needed it !
March 13, 2025
Great customer service
Great customer service, great delivery & great mattress. Highly recommended. Just a little heavy to turn.
March 15, 2025
Staff so knowledgeable
Staff so knowledgeable. Wouldn’t go anywhere else. So happy with our new mattress. Don’t scrimp if that’s possible, we didn’t get the most expensive, went more mid to high, so worth it.
February 4, 2025
Fantastic tempur mattress
Had our new tempur mattress for a week now. It is so very comfortable, we are getting a much better sleep. From the lovely sales guy, the communication throughout to delivery, we are delighted with our experience with Dreams. Thank you!
February 22, 2025
Delivery was made at the time stated by…
Delivery was made at the time stated by two professional delivery men. Both wore overshoes when entering the house. They collected all packaging and also our recyclable mattress.
February 22, 2025
An excellent experience
An excellent experience from start of browsing for a bed to installation. Thank you to all in-store and delivery for being so helpful.
February 21, 2025
Not hard to assembly with handbook and…
Not hard to assembly with handbook and all the accessories are well pack
February 21, 2025
It was a lovely experience I had two…
It was a lovely experience I had two men who came to the house explained what’s what for my bed and what to use if I didn’t know how to build it such as watching a YouTube tutorial
February 9, 2025
Oh dear!
Staff were excellent, very kind d and helpful. Sadly when the bed arrived it was massively harder than it had seemed in the shop & I had to pay £95 to replace it. My second choice was a lot cheaper, but I only got vouchers for Dreams to make up the difference. Very disappointing from what started as a positive experience.
February 7, 2025
The fitting team was very good only one…
The fitting team was very good only one thing not that good after two weeks finding mattress to hard
January 28, 2025
I love my new bed 😍 delivery men was…
I love my new bed 😍 delivery men was great too. 👍😊
February 5, 2025
The whole experience was first class…
The whole experience was first class throughout.
February 5, 2025
Great mattress
Found choosing a new mattress easy lots of choice staff very helpful
Delivery quick and easy
Would recommend this company
January 31, 2025
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