My husband and I visited Dreams in Oldbury earlier this week and were fortunate to have Robert assist us in our search for a bed and mattress. Robert was very personable, knowledgeable, knew his stock... See more
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First time using this company. Ordered bed online, website very easy to use. Order status & delivery email communications were timely & accurate. Allocated early delivery slot (7am-9am) on de... See more
From walking into Dreams (Oldbury branch) we were greeted by Nicky who was very helpful also helped by Andy ordered mattress of our choice delivered by two weeks later by two lovely lads.whole experie... See more
Very professional , they had to squeeze between car to deliver bed but not once did they moan, not only that, they had to make several trips into house and each time they cover or took off their sho... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1D Granada Trading Estate, B69 4LH, Oldbury, United Kingdom
- 01218158529
4.7
Excellent
327 reviews
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A superbly comfortable mattress bought…
A superbly comfortable mattress bought from Oldbury a few weeks ago. Sales lady Mary worked hard to give us a great deal, to include a couple of accessories and free delivery it was a no-brainer for us. Thank you Dreams
November 22, 2024
Staff in the brunch were vey nice and…
Staff in the brunch were vey nice and helpful .
November 3, 2024
Advice received in store very helpful
Advice received in store very helpful. Delivery was great. Mattress is very comfortable and suits us both
October 19, 2024
Fabulous matress
Delivery men were really excellent they put my new mattress in place and took away the old one including all the polythene etc … my bed is now a lovely peaceful place for a good nights sleep
October 13, 2024
Drift off with a visit to Dreams zzzz
Staff at Dreams very helpful, both in store and delivery. I am really pleased with the mattress I chose. Im sleeping so well and no more aches and pains when I get up.
September 13, 2024
May use AI-assist with repliesRead more
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0 out of 5,Dreams should be called…
0 out of 5,Dreams should be called Nightmares purchased a mattress for £1000 and had a chemical pong for 2 weeks then got bitten by bugs in the mattress sent them photos fobbed us off with the usual lame excuses and told us we could go to the furniture ombudsman if we wanted to take it further. Currently sleeping in the spare double bed at my sons house.DO Not Purchase from this company YOU HAVE BEEN WARNED!!!!!
September 24, 2024
Unprompted review
Reply from Dreams - Oldbury
Good morning
I am sorry for any dissatisfaction caused.
As advised previously, it is not possible for bed bugs, or any other form of insect, to survive on new products in factory/ warehouse conditions, as there is no available food source to enable them to survive, let alone procreate and lay eggs.
In addition all items when collected from other homes are wrapped in protective packaging, so it is very unlikely that this will be as a result of cross contamination from a delivery team.
Bedbugs can be picked up from any public or communal area such as public transport, staying in hotels, or even from pets, or from person to person contact. As such I can only reiterate that Dreams cannot accept liability for this matter.
Many thanks
Peter
Recently moved into a new property and…
Recently moved into a new property and wanted a good matress without breaking the bank. When I went in store, the customer service was excellent and not over bearing like most sale floors. I tested the sleepmatic which helps determine the right type of matress for you. Knowing that my budget was tight, the sales rep showed me the returns which are practically half the price yet the exact same as the full priced mattresses. They also threw in some pillows, a duvet and a matress topper so that I was fully equipped for my new home. Free delivery and they took it up three flights of stairs for me which would have been a struggle alone.
Over the moon with the matress, it's just so comfortable and I've been going to bed earlier each night just to use it!
September 22, 2024
It was fine until the delivery
It was fine until the delivery. The driver was totally unhelpful and went out of is way to tell us what he couldn't do as soon as he walked in the door. He also turned up outside the official delivery slot.
September 15, 2024
Reply from Dreams - Oldbury
Good Afternoon Paul,
Thank you for taking the time to leave your review and for speaking with me on the phone.
I am glad that we were able to come to a suitable resolution and I am sorry for any trouble caused.
If you have any further questions please get back to me.
Many thanks,
Faye
This is support and comfort to the extreme!
Amazing comfort with this Tempur mattress. I’ve never experienced anything like it to sleep on! After having a hip replacement and also suffer with my back, the support is here at last. Thank you Dreams.
September 7, 2024
Salesman and delivery drivers very…
Salesman and delivery drivers very good. only had a couple of weeks use but already i think i am sleeping better and Sealy mattress much more comfortable
September 7, 2024
Best sleep EVER
The overall visit in store was great. Attentive, helpful and knowledgeable staff who explained everything we needed to know and answered all of our questions. Then let us browse in our own time.
We chose a beautiful divan, headboard and mattress which didn't let us down once delivered :).
Would have been helpful if the delivery date hadn't been as long as it was, but it was definitely worth the wait!
August 24, 2024
Manners sells mattresses
Went to my local shop at Oldbury.
Spoke to a man called Andy,He was polite, and very helpful. I needed a specific kind of mattress, as I was purchasing for my sister who is housebound.He let me take my time,and then arranged a delivery date, that was convenient to me.
The delivery guys were marvellous, they brought the mattress as arranged and could not have been more polite,and efficient. Thank you.
August 23, 2024
Highly recommend Dreams
Highly recommend Dreams. The service is fantastic, we loved the dream match, it picked the perfect mattress for us. So happy!
Plus, we are finally getting a good nights sleep, thank you Dreams
August 23, 2024
Reply from Dreams - Oldbury
Good morning,
Thank you for taking the time to leave your review and for speaking to me over the phone just now. I am pleased that we were able to resolve this issue. If there is anything else I can help with, please do not hesitate to let me know.
Simon
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