Our experience was seamless. We had done our research, but your employee, Chris, was excellent and helped us to identify the bed we needed and within 20 minutes we had bought the bed and left. Custome... See more
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We were greeted by Jo, a lovely lady and was extremely helpful, she explained all the information, Including the computer bed which advises which bed is best for each individual. Needless to say we c... See more
I was. Very impressed with the service very professional Alex’s was very attentive and extremely knowledgeable let us take and make our decisions with ease we didn’t find him pushy at all which was ve... See more
The young lady was an absolute delight, nothing was to much trouble for and she guided us through the purchase with a lovely smile and attitude. 10/10 from Us Mr & Mrs Chappell Thank you.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Wessex Gate East Retail Park, BH15 3TF, Poole, United Kingdom
- 01202122284
4.8
Excellent
295 reviews
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It arrived on time with out any problems
They aloud me to look around with out pestering me so I had time to make my decision and when I advise they gave it to me
June 20, 2025
Purchase & delivery.
Purchase & delivery was simple & straightforward. The bed is perfect.
June 13, 2025
Very knowledgeable sales person
Very knowledgeable sales person. Fast delivery and took away old mattress. Very comfortable new mattress
June 7, 2025
Changed the type of mattress after…
Changed the type of mattress after advice and help from the Poole store,
The two installers could not have been more helpful, excellent service and now more comfortable sleep nights.
Dreams was the best choice
June 7, 2025
My back pain considerably reduced
Having a back problem , on the advice of a physio, she recommended that I swap my 3year old memory foam mattress to a sprung one. The scan on the machine recommended which ones to try from a vast range. My new mattress arrived on time and was placed in the upstairs bedroom. Very pleasant and efficient staff.
May 31, 2025
Fabulous!!!
We’ve had the bed for about 3 weeks now and it is the most comfortable one we have EVER had. We are both sleeping better than before despite having 2 new beds in the past (not from Dreams). I would recommend Dreams in Poole highly.
May 24, 2025
Man very helpful
Man very helpful, they went out of there way to get room right. Even bought in my little bed side cupboard & seen if I like it there & move bed in right place. Thanks so much & bed is a dream to sleep in.
May 23, 2025
Very helpful
Very helpful! The guys at dreams gave us the advice we needed to make sure we had the best bed for our sleep comfort.
May 17, 2025
So pleased with our decision!
We are three weeks in from acquiring our new Tempur mattress from Dreams in Poole and it is fab! Our old mattress at 15 years old was becoming uncomfortable, we were apprehensive about making a change which involved a considerable investment. We took time to choose the right product with the help of the Dreams team and I believe we got it right with their advice. Still early days but after 21 sleeps it feels like we made the right decision. Delighted with our new mattress!
May 16, 2025
Great in-store experience, great bed
WE purchased a Masters Guild mattress with own brand divan base from Dreams Poole having visited the store. Hannah helped us choose the right mattress for us and was helpful and friendly. We are really pleased with the mattress and base. Our only quibble is the amount of additional charges to deliver, take-away and put the bed where it's needed.
May 5, 2025
the sale people were good not pushey …
the sale people were good not pushey very help full
May 8, 2025
Excellent experience at Dreams
James assessed our needs while selecting our mattress, including keeping our choices within our price range.
April 23, 2025
Unprompted review
It arrived within the time on the day…
It arrived within the time on the day as arranged with a phone call to tell me he was 15 minutes away.the mattress was perfectly packaged. Your driver & mate were polite & courteous and professional,very pleased with your service and your sales people
April 10, 2025
Whilst it is early days the beds are…
Whilst it is early days the beds are providing good night's sleep
April 13, 2025
Everything was just easy
Everything was just easy, and the product is exactly what we wanted looks wise and comfort wise.
April 11, 2025
Bed and headboard were so well packed
Bed and headboard were so well packed, and instructions very easy to follow
Would definitely recommend Dreams, so pleased with our new bed
April 4, 2025
Excellent service and excellent…
Excellent service and excellent delivery guys and quick at building my son’s new ottoman double bed.
April 6, 2025
Great service and product ⭐⭐⭐⭐⭐
Our order arrived on time and the staff were helpful bringing it in. The bed was easy to set up and was perfect quality. We are very pleased with it!
April 5, 2025
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