We popped into the Portslade branch of Dreams to look for a new mattress and found the whole experience to surprisingly relaxed and enjoyable. (How often does shopping mean lying down and relaxing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great choice, helpful staff and no rush to make a decision. The showroom is well laid out making browsing easy. Harrison was super helpful and set us up on the sleep mapping machine to help us in our... See more
The store is well laid out, clean and smart, and has a very good range on display. On both of the occasions we visited the showroom the staff were particularly impressive…being friendly, polite, k... See more
Attentive and helpful colleague who gave us space to make our own decision, but there to answer the questions we had. By visiting the store personally able to try the products before making a choice.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
91 Fishergate Terrace, BN41 1PH, Brighton, United Kingdom
- 01273023328
4.9
Excellent
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service & quality
customer service, fast service excellent delivery and construction of sofa bed.
Cannot fault delivery, from the delivery guys thoughtfullness, professional service, polite and friendly service.
Excellent, would recommend Dreams to anyone looking for a top drawer service.
February 7, 2026
Great service
Great mattress and really friendly efficient delivery and collection. Thank you
February 8, 2026
Professional and helpful service
Staff in store helped me choose a bed without being overbearing. I have a disability and the staff were very accommodating.
Delivery was very prompt and professional.
The mattress was quite expensive but I was able to try it in store, and had no hassle with delivery.
On the first night it was quite uncomfortable but it just needed to settle. Since the second night it has been very comfortable and I am really happy with my purchase.
January 16, 2026
Delivery well within the time slot and…
Delivery well within the time slot and helpful.
January 17, 2026
Great care taken to make sure I got the…
Great care taken to make sure I got the right bed for me, & it is and very comfortable. John who served me took a little of time in the shop & nothing was to much trouble.
Also Ross & Jackson who delivered the bed
Did so with great care.
January 17, 2026
The staff member was lovely and advised…
The staff member was lovely and advised us well.
Delivery was on time and as it was described to us.
They took our old mattress which was great.
December 6, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery drivers given wrong address
Delivery drivers given wrong address, luckily I was able to contact them and they agreed to come back later in the day. If the delivery was rescheduled I would have been expected to pay for a new delivery slot!
December 20, 2025
Reply from Dreams - Portslade
Good Afternoon, Deborah Tilly
Thank you for taking the time to leave us your review.
I am very sorry to hear that the incorrect delivery address was added onto the order, as discussed I have sent you an email and I look forward to speaking with you soon.
Kind Regards,
Faye
Base and mattress
Brilliant service got the base and mattress I was looking for staff looked on line and found the last Superking base fabulous - mattress was a dreams mattress very comfy great nights sleep
December 15, 2025
Our new mattress is all we hoped it…
Our new mattress is all we hoped it would be so we are getting a better nights sleep on this softer mattress.In store member of staff who took our order was very helpful and knowledgeable to aid us in making our choice.
November 29, 2025
Very friendly
Very friendly, informative and patient service. There was no pressure to make a rushed choice at all- just reassurance that our choice was the right choice.
November 8, 2025
Portslade dreams was a great experience
Portslade dreams was a great experience
November 1, 2025
Unprompted review
Every question we asked was answered
Every question we asked was answered, everything was explained of what the next move was, we were given multiple choices and prices, and everything ran as smoothly and efficiently.
November 1, 2025
Very pleased with mattress which was…
Very pleased with mattress which was delivered without any problems, the sales assistant John was extremely helpful and kind.
October 17, 2025
very helpful staff
very helpful staff. good knowledge of items and how to make customer very comfortable
October 6, 2025
Unprompted review
Buying the beds we had a great…
Buying the beds we had a great experience in the brighton branch . Staff were knowledgeable and friendly . Delivery was great they came in time and set the beds up as requested
September 20, 2025
All smoothly carried out.
All smoothly done from order to pay to delivery. No problems at all.
September 14, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.