We popped into the Portslade branch of Dreams to look for a new mattress and found the whole experience to surprisingly relaxed and enjoyable. (How often does shopping mean lying down and relaxing... See more
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Great choice, helpful staff and no rush to make a decision. The showroom is well laid out making browsing easy. Harrison was super helpful and set us up on the sleep mapping machine to help us in our... See more
The store is well laid out, clean and smart, and has a very good range on display. On both of the occasions we visited the showroom the staff were particularly impressive…being friendly, polite, k... See more
Attentive and helpful colleague who gave us space to make our own decision, but there to answer the questions we had. By visiting the store personally able to try the products before making a choice.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
91 Fishergate Terrace, BN41 1PH, Brighton, United Kingdom
- 01273023328
4.9
Excellent
226 reviews
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Went to buy a new mattress with only…
Went to buy a new mattress with only the stipulation that it was to be non memory foam and firm. The salesman was very friendly, knowledgeable and showed us several options for our budget. There was no sales pressure whatsoever. We made our choice after some recommendation and negotiated a removal of our old mattress, was given a choice of delivery dates, and all this within 30 minutes. A very painless transaction which we both enjoyed. Delivery as planned. Everything about the transaction went well and we would return again.
February 1, 2025
Delivery drivers were on time ,very…
Delivery drivers were on time ,very pleasant polite the old mattress was removed and new one put on bed,and they were gone very efficient Thank-you.
January 31, 2025
Good quality mattress, good service, good delivery.
Lot's of staff in Portslade branch ready to advise if needed. Relieved to be left in peace however as I wanted to try different beds and think about it. Once chosen, everything was arranged smoothly adding a discount for the collection of old mattress which was a nice surprise. Good price for a decent mattress in the sale. Very happy with the Maidstone Firm Mattress - flippable so better (I think) to keep the wear evenly spread. Shame it's covered in Team GB labels though! Really comfortable. Perfect firmness for us and a good combo with a slightly softer touch with mattress topper. Very happy.
Delivery was on time, polite and helpful with the two delivery men taking away old mattress and giving tips on care of a new mattress. Very happy.
January 26, 2025
Store staff helpful and allow you to…
Store staff helpful and allow you to view products without them hounding you in the showroom!
Staff assemble bed efficiently and keep you informed on the day of delivery.
Would recommend!
December 2, 2024
Staff were polite including the…
Staff were polite including the fitters. Disappointing that the bed did not have wheels and a fixed Base.
January 15, 2025
Friendly and helpful staff with a great…
Friendly and helpful staff with a great selection of beds.
January 6, 2025
Unprompted review
Hi there a warm welcome,and the staff…
Hi there a warm welcome,and the staff was not pushy at all,they just let me look at all the Beds available before I made up my mind.the delivery lads were really helpful,overall i had a good experience,thank you.
January 2, 2025
Full consideration was given to my…
Full consideration was given to my requirements
The salesman did not hurry me or was not pushy
December 27, 2024
Arrived on day scheduled
Arrived on day scheduled. Contacted on day by driver for time slot and it came during that time slot. Mattress taken to room and both delivery agents curtious and careful getting mattress upstairs. Love this mattress
December 27, 2024
VeryS happy with our sleep motion split…
Very happy with our sleep motion split bed staff at fishersgate terrace portslade were fantastic made feel at ease and not hounded ,they gave us great advice and made th e whole experiance easy, great sales staff our sales man was Benjamin who was very good polite,i belive he may be going to another branch nearer his home ,good luck Benjarmin and many thanks.
December 14, 2024
Came when it said they would
Came when it said they would. Built without issue. Comfy as!
November 9, 2024
Jess
Great customer service. Ordered 2 beds and very pleased with both! Look great and very comfortable!
October 25, 2024
Good information from staff
Good information from staff, not pushy.
Knowledgeable and helpful.
We chose and ordered and bed and mattress. Staff were helpful in showing us different firmness of mattresses.
When ordered, a suitable date was found.
Emails throughout, then phonecall and email the day before delivery.
One hour time slot texted day of delivery and a phonecall when 15mins
away.
We paid for the delivery people to make the bed. Done within an hour. Professional and friendly whilst here.
Can't recommend highly enough!
Would definitely use again.
October 20, 2024
Amazing customer Service and very good bed and comfortable mattress
The staff very helpful
The beds very good and the mattress very comfortable
October 18, 2024
The service was excellent and my new…
The service was excellent and my new bed is very comfortable
October 12, 2024
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