We popped into the Portslade branch of Dreams to look for a new mattress and found the whole experience to surprisingly relaxed and enjoyable. (How often does shopping mean lying down and relaxing... See more
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Great choice, helpful staff and no rush to make a decision. The showroom is well laid out making browsing easy. Harrison was super helpful and set us up on the sleep mapping machine to help us in our... See more
The store is well laid out, clean and smart, and has a very good range on display. On both of the occasions we visited the showroom the staff were particularly impressive…being friendly, polite, k... See more
Attentive and helpful colleague who gave us space to make our own decision, but there to answer the questions we had. By visiting the store personally able to try the products before making a choice.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
91 Fishergate Terrace, BN41 1PH, Brighton, United Kingdom
- 01273023328
4.9
Excellent
226 reviews
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Very lovely bed and great service
July 14, 2024
Very helpful staff
Very helpful staff, bed arrived quickly, delivery great. Great storage underneath, comfy mattress.
July 7, 2024
Quick delivery
June 21, 2024
The team at Dreams were excellent
The team at Dreams were excellent. From the shop floor, suggesting the best for our budget, and the delivery team, careful and skilled at getting the beds up our difficult stairs. Communication was excellent, constant updates about delivery schedules and times. Constantly in the loop. No problems at all at any stage.
June 22, 2024
The mattress is wonderful
The mattress is wonderful. Sleeping so well now. Delivery was on time and guys were very helpful.
Waiting for the bed to come into stock and that will make it perfect. They keep me informed.
June 10, 2024
Great staff
The staff were very helpful and had a good knowledge of what they were selling, I would certainly shop there again⭐️⭐️⭐️⭐️⭐️
June 15, 2024
Unprompted review
Sleep like a dream
June 14, 2024
Prompt delivery
Prompt delivery , polite delivery men who had the bed put together in no time at all.
May 31, 2024
Very knowledgeable staff who were not…
Very knowledgeable staff who were not pushy but also very helpful 🙂
May 12, 2024
Unprompted review
After a mix up of my old mattress being…
After a mix up of my old mattress being taken away too early (a month)
Because it was faulty! I was left in a bit of a panic. I went to a few well established shops before I got to dreams and the customer service was terrible!
By the time I’d reached dreams my tank was almost empty and my patience.
The gentleman asked me if I needed help I was ok at this point in browsing, when I kept laying on the mattress I liked he bought us pillows to try with and was extremely welcoming.
I decided that was the one for me, and from start to finish of my transaction I was treated with such respect and made to feel so welcome, cup of coffee, had a few laughs, and got an extra 10% off! Bonus!
I couldn’t be happier with the shop layout the staff my whole experience.
Now to wait for my new mattress and enjoy it, thank you guys at the portslade branch Brighton x
April 28, 2024
Unprompted review
In-store customer services excellent
In-store customer services excellent. No pressure to purchase, but happy to give advice and guidance. Delivery arrived on day as planned. Mattress carried upstairs to room, and packaging taken away. Polite happy staff. Would certainly recommend.
April 21, 2024
Delivered when expected
Delivered when expected. Put headboard on and took away all waste and were very polite.
April 6, 2024
We always use Dreams
We always use Dreams
No pressure to purchase, really friendly and helpful. Super fast delivery.
March 10, 2024
The man who served us was very…
The man who served us was very knowledgeable and polite
He also gave us time to look for our selves before we decided
The guys who delivered the mattresses were also polite and very quick
March 16, 2024
Your staff were friendly and helpful
Your staff were friendly and helpful - and I am delighted with the product.
March 15, 2024
Professional, friendly, no hard sell
Lovely staff, who are professional & friendly without the hard sell so we felt comfortable, unrushed and welcome. Lovely to be offered a hot drink too, which fitted with the easygoing unhurried approach. The staff know their products and made sure we were pointed to the right mattress options so we could make an informed choice. Would definitely recommend this store and having dealt with Dreams in Eastbourne and had a similar experience, would add the company to that recommendation.
March 3, 2024
Unprompted review
Very satisfied with the whole…
Very satisfied with the whole experience of selecting and purchasing. Bed very comfortable and looks very good.
March 1, 2024
Thank goodness
Thank goodness! A proper nights sleep at last. Lovely delivery chaps, bang on time. Positioned mattress and cleared packing. First class👍
February 22, 2024
Good buying experience
Pleasent staff and a chance to try several mattresses without being pushed into a purchase.
Delivery was quick and efficient.
January 9, 2024
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