We recently purchased an adjustable bed and mattress from the Preston store. From beginning to end the service was excellent. The delivery was seamless and all staff friendly and courteous. The pro... See more
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Popped into Dreams just before Christmas and was delighted with the service regarding a new mattress. My husband and I laid on a special bed that analyses your sleeping positions. After that we trie... See more
Second bed i've purchased from dreams over the years, as always they have been fantastic, the beds feel alot more quality when walking into the show rooms than other competitors. The fact they offer 0... See more
Very knowledgeable sales lady in the Preston store. Made selecting the right bed and mattress combination very straightforward. The order placed, day of delivery and fitting up selected. We were kept... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
324 North Road, PR11RU, Preston, United Kingdom
- 01772374615
4.9
Excellent
141 reviews
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Great service and staff members
Great service and staff members, very easy to find the mattress you want. And be guided by the extremely knowledgeable staff, the system they use also matches you with mattresses really well.
May 17, 2026
Unprompted review
Great service from start to end…
Great service from start to end pleasant and knowledgeable staff in the showroom and a fantastic fitting and delivering team great customer service
March 6, 2026
Absolute dream process from beginning…
Absolute dream process from beginning to end. Couldn't have received better customer service throughout. Highly recommend!
January 31, 2026
The young gentleman who looked after us…
The young gentleman who looked after us is very experienced and knows his job. We are very happy with our purchase
February 20, 2026
We desperately needed a new mattress…
We desperately needed a new mattress for our spare room. Went to the store to try the sleep analysis machine, which recommended a number of options. Happy with purchase, even if it’s only occasional use. Very helpful staff in store.
November 29, 2025
I love my new bed it’s everything I…
I love my new bed it’s everything I hoped for thank you dreams xxxx
February 15, 2026
Excellent mattress
We chose the mattress after visiting the store. Delivery was around 6 weeks. Delivered on time & it’s perfect
February 13, 2026
Great product
Great product, excellent sales experience and overall, 5 star experience.
January 24, 2026
The bed is the best ever and you're…
The bed is the best ever and you're staff were the most pleasant.
January 17, 2026
New Year - New Mattress
Popped into Dreams just before Christmas and was delighted with the service regarding a new mattress. My husband and I laid on a special bed that analyses your sleeping positions. After that we tried the various mattresses that were suitable for us both. We both decided on the same one but no offers befroe Christmas. We were told there maybe an offer after Christmas possibly Boxing Day. Rang up Boxing Day and got 20% of the mattress saving us over £300.
January 10, 2026
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