We were given a lot of help by Jas on the day we visited Dreams. Before anything she offered us a drink and then gave us suggestions for the type of bed we required and as we weren't sure of size she... See more
Location
Switch locationUnit 6B, Gallows Corner Retail Park, Colchester Road, RM3 0AD Romford, GB
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See what reviewers are saying
We were served by Martyn who is friendly, patient and v knowledgeable. He used the mattress machine to identify the best type of mattress which was really impressive. A very painless experience to... See more
Jaz was very helpful in assisting us with choosing our mattress . We wanted a Tempur mattress and she encouraged us to try it with the help of prompts on trying out our normal sleep positions from the... See more
Customer Service was excellent. The staff was friendly and welcomed me nicely She had time to show me the matress Which were more suitable from the details I gave. This was exactly what I ne... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6B, Gallows Corner Retail Park, Colchester Road, RM3 0AD, Romford, United Kingdom
- 01708948286
4.9
Excellent
163 reviews
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Mr Iqbal at Romford shop was very…
Mr Iqbal at Romford shop was very helpful in finding the right product and I felt good. I would like to visit again.
September 13, 2026
Really expert and non pressurising experience
We were served by Martyn who is friendly, patient and v knowledgeable.
He used the mattress machine to identify the best type of mattress which was really impressive.
A very painless experience to buy a new mattress that I was dreading.
Given a hot drink
September 8, 2026
Jaz was very helpful in assisting us…
Jaz was very helpful in assisting us with choosing our mattress . We wanted a Tempur mattress and she encouraged us to try it with the help of prompts on trying out our normal sleep positions from the bed aid
September 9, 2026
Customer Service was excellent
Customer Service was excellent.
The staff was friendly and welcomed me nicely
She had time to show me the matress
Which were more suitable from the details I gave.
This was exactly what I needed
September 5, 2026
Good Customer Service
We were given a lot of help by Jas on the day we visited Dreams. Before anything she offered us a drink and then gave us suggestions for the type of bed we required and as we weren't sure of size she was able to give us a flexible solution to ordering the bed which enables us to make changes before the bed arrives. Good customer service overall.
September 3, 2026
Staff were very helpful and…
Staff were very helpful and knowledgeable about the products and made the experience very enjoyable.
July 4, 2026
The bed is so comforyable
The bed is so comforyable. Dont want to get up in the morning. Glad we nought our mattress from dreams. Will certainly recommend yo my friends and relatives.
June 19, 2026
Good purchase.
Very good customer service and product quality.100% recommend to people I know!
May 29, 2026
good experience
Highly experience, friendly staff, explains the different products in a highly knowledgable way. no complaints
May 19, 2026
Unprompted review
I had a fantastic experience with George
I had a fantastic experience with George a few weeks ago. She was incredibly helpful, kind, and attentive throughout. She really tailored everything to my needs and did a brilliant job, even securing me a great mattress at an excellent price. She truly deserves all the praise.
March 18, 2026
Beautiful bed
Beautiful bed, great quality and easy to assemble. Would definitely recommend
April 8, 2026
The customer service was excellent.
The customer service was excellent.
I was served by Nidhi,
who was patient and helpful in answering all my questions.
I was able to decide in an unhurried manner and am pleased with my purchase.
I also wish to thank the delivery team - Wayne and Sonny who were very efficient and friendly.
March 5, 2026
Love the quality of the product
Love the quality of the product, staff were excellent when I had an enquiry on price.
April 3, 2026
Welcoming and hospitality
They welcome customers. We really appreciate their hospitality, they made us feel comfortable and made us cups of hot chocolate
March 5, 2026
Amazing Service and Customer Care by Dreams of Romford
My wife and I were very very impressed by the service we received at Dreams from Jas. Dreams use an incredible computerised bed to assess which mattresses would best suit their customers, and Jas patiently assisted us finding and trying them. With great patience and understanding, thanks to her help we have been able to order the ideal mattress to suit both our needs.
March 23, 2026
Unprompted review
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