We were served by Martyn who is friendly, patient and v knowledgeable. He used the mattress machine to identify the best type of mattress which was really impressive. A very painless experience to... See more
Location
Switch locationUnit 6B, Gallows Corner Retail Park, Colchester Road, RM3 0AD Romford, GB
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See what reviewers are saying
We were given a lot of help by Jas on the day we visited Dreams. Before anything she offered us a drink and then gave us suggestions for the type of bed we required and as we weren't sure of size she... See more
Jaz was very helpful in assisting us with choosing our mattress . We wanted a Tempur mattress and she encouraged us to try it with the help of prompts on trying out our normal sleep positions from the... See more
Customer Service was excellent. The staff was friendly and welcomed me nicely She had time to show me the matress Which were more suitable from the details I gave. This was exactly what I ne... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6B, Gallows Corner Retail Park, Colchester Road, RM3 0AD, Romford, United Kingdom
- 01708948286
4.9
Excellent
162 reviews
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Like the firmness of the mattress and…
Like the firmness of the mattress and it is a good quality mattress .The staff were very helpful and friendly.
February 22, 2026
An excellent product and service.
Extremely happy with the purchase. All mattresses are great at comfort. Received An excellent customer service from the showroom and delivery was prompt.
Thank you so much.
February 21, 2026
Good advice
Good advice
Got what we needed
No hard sell
Customer service great
Delivery great
January 25, 2026
store had a very large selection of…
store had a very large selection of beds/mattresses, sales staff helpful & knowledgeable.
Delivery team spot on.
overall = no dramas
January 10, 2026
Unprompted review
Excellent Customer service in store…
Excellent Customer service in store from ordering to delivery.
January 10, 2026
An excellent mattress
I was very impressed by the customer service received, very helpful, but not pushy. Although there is a bewildering choice of mattresses to choose from, the Dreams 'Sleepmatch' technology makes it so much easier to make the right decision. I am very pleased with my choice.
December 18, 2025
This was the first time I used Dreams
This was the first time I used Dreams. From first contact with Nidhi who was very helpful through the ordering process to delivery of the mattress itself. Amazing service. Great communication throughout. From Nidhi to delivery guys. Very happy and would highly recommend. I think Nidhi is located in Romford and delivery was done from Wandsworth. Thank you +++++
December 17, 2025
Unprompted review
I would highly recommend Georgina at…
I would highly recommend Georgina at Gallows Corner Branch as she was polite and very professional as well as accommodating to our needs to finding the perfect bed.
November 29, 2025
Unprompted review
Michael at Dreams Romford went so far…
Michael at Dreams Romford went so far above and beyond in helping with an adjustable bed for someone needing it urgently for health reasons it's incredible. I hope he gets some further recognition from Dreams for how strong his work ethic is, combined with being so kind, amazingly helpful and knowledgable. It's a rarity in today's world. Thank you so much, you're an absolute superstar!
November 28, 2025
Unprompted review
Bed and mattress
I told the assistant what I was looking for he showed me a few beds . Very informative I needed an adjustable bed . He showed me the prices of beds and mattress . Very polite and helpfull . I brought a bed and mattress it was delivered on time and put together by more helpfull men very satisfied with my purchase.
November 23, 2025
Just a worth while experience
Friendly and informative staff ( Nazzmum), scientific approach to correct mattress and varied products available.nice clean store even being restricted by roadworks to site at gallows corner
November 15, 2025
Unprompted review
Early Delivery
The team arrived early and removed the recycle mattresses quickly and installed the new mattresses within 10 minutes. They even soft shoes to protect the carpet!
November 14, 2025
I tell friends how much I paid
I tell friends how much I paid, then I tell them it was worth every penny. From Iqbal in the store to the delivery men and Ed fitting the bed, removal of my old base it was a good experience.
Everybody gave a friendly and professional service.
November 8, 2025
I was informed of delivery time and the…
I was informed of delivery time and the men who delivered were very pleasant and helpful
October 24, 2025
Helpful and friendly staff
Helpful and friendly staff. Organised a great deal and delivered exactly when requested. Very happy
February 21, 2025
No problems at all
October 11, 2025
Showroom experience
I was greeted shortly after entering the showroom & asked about my requirements. I was then shown the items I was looking for and given an explanation of the items, build, quality etc. I was given a delivery date. The item was delivered on time & by 2 very polite men.
September 27, 2025
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