We were given a lot of help by Jas on the day we visited Dreams. Before anything she offered us a drink and then gave us suggestions for the type of bed we required and as we weren't sure of size she... See more
Location
Switch locationUnit 6B, Gallows Corner Retail Park, Colchester Road, RM3 0AD Romford, GB
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See what reviewers are saying
We were served by Martyn who is friendly, patient and v knowledgeable. He used the mattress machine to identify the best type of mattress which was really impressive. A very painless experience to... See more
Jaz was very helpful in assisting us with choosing our mattress . We wanted a Tempur mattress and she encouraged us to try it with the help of prompts on trying out our normal sleep positions from the... See more
Customer Service was excellent. The staff was friendly and welcomed me nicely She had time to show me the matress Which were more suitable from the details I gave. This was exactly what I ne... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6B, Gallows Corner Retail Park, Colchester Road, RM3 0AD, Romford, United Kingdom
- 01708948286
4.9
Excellent
163 reviews
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Comfortable.
Putting it together was not as bad as it looked. I had my own mattress but the base has made for a very comfortable bed.
February 21, 2025
Good service and great delivery…
Good service and great delivery extremely punctual and very polite driver
February 19, 2025
Excellent
Excellent service, knowledgeable staff, product choice, delivery and fitting. We love the bed that we picked. We found that Dreams offered us a new experience which we have never had anything like it when previously purchasing a bed. Thank you Dreams.
February 15, 2025
Excellent service from start to finish.
February 15, 2025
The staff in the Romford branch were very helpful in chosing an electric moving bed.
The staff in the Romford branch did very well demonstrating their products and giving us useful information.
They explained fully how the different models and options operated and the differences in mattresses.
We ordered the same day as the product choice was extensive.
We are very pleased with our purchase and the delivery team were excellent arriving at the time expected with useful updates their on progess.
January 29, 2025
Romford Retail shop
Fast, super helpful staff. Nazmum at Romford retail shop was amazing. Thank you
January 12, 2025
Unprompted review
An excellent experience
Sales person Rosie was knowledgeable and patient. Delivery was timed to suit us and delivery men very efficient.
January 25, 2025
My experience was superb
My experience was superb. I was served by Kristy, she made my experience wonderful with good support, she took her time to explain the different types of mattresses and all the payment plan which helped me to make my decision. She offered me tea.
January 19, 2025
very helpful in actioning in a short…
very helpful in actioning in a short time a vital
delivery
January 12, 2025
Very quick service turned up on time …
Very quick service turned up on time no delays kept informed all the time
January 9, 2025
Sales people were excellent
Sales people were excellent. Delivery was excellent. Old mattress removed for recycling. All good
January 7, 2025
Excellent service from start to finish
Excellent service from start to finish, helpful and understanding, nothing too much trouble.
December 6, 2024
Great company, Great experience.
All the staff were very friendly, helpful and knowledgeable. With the additional help of the sleep machine which narrowed down our choice of mattresses, we found the perfect match quickly. The store is well laid out and very clean. The buying process was easy with the choice of interest free extended credit is bery useful. Could't be happier with Dreams!
December 28, 2024
Unprompted review
Great choice
I paid more than I wanted for a new mattress, but I made the perfect choice. Have slept very well great choice of pillow and bed. After 1 week, I think I can safely assume no regrets.
November 9, 2024
Really helpful in the show room and the…
Really helpful in the show room and the delivery men were also very good thank you
November 2, 2024
The delivery guys were very helpful…
The delivery guys were very helpful told me the time frame they would arrive all according to plan very good service
October 26, 2024
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