my hard of hearing/indecisive mum needed a new bed. Scott’s patients was brilliant to help her choose.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly helpful store staff, no pressure. Pleased with Ottoman bed sale offer we chose, having also looked at rival stores. Delivery updates were faultless. Delivery staff were polite and offered ass... See more
Greeted by friendly staff. Needs were identified and we were guided to mattresses that were recommended by the Sleepmatch device. No pressure to purchase, knowledgeable staff and slick service. Select... See more
Somewhat of an impulse purchase, but glad we popped into Dreams of Shrewsbury. Scott was extremely helpful, knowledgeable, open and honest. Showed us plenty of options without being pushy - no hard se... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Sundorne Retail Park, SY1 4YA, Shrewsbury, United Kingdom
- 01743598047
4.8
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales people were helpful and not intrusive
The sales people were not intrusive, and extremely helpful. We had fun working out what mattress was right for us, and although initially it was a little overwhelming because we had no idea what we were looking for it soon became clear.
March 30, 2023
Lovely helpful staff
A very helpful instore lady
The fitters were brilliant
Very happy with my purchase and would definitely recommend Dreams
February 24, 2023
Great service in-store and upon…
Great service in-store and upon delivery
Bed easy to esemble too
Lovely item and looks great
March 9, 2023
Lots of help without being pressured
Staff very polite and genuinely interested in my needs. Offered help without pressure sales. Took time to ensure that I had what I needed
March 3, 2023
Unprompted review
Everything went as promised
Everything went as promise. People involved were efficient, friendly, courteous and helpful
February 18, 2023
Looking for a new bed head board and…
Looking for a new bed head board and found it easily in Dreams shop x good selection of different types and easy to book delivery slot for date that suited
January 19, 2023
The kindness of our salesman that day…
The kindness of our salesman that day he showed us all the beds in the showroom. We didn't feel at all rushed to make a decision.
The whole experience was lovely I would recommend them to family and friends in fact I already have.
November 28, 2022
the mattress is supportive
the mattress is supportive, firm and comfortable. service was great, on time with the delivery
December 12, 2022
Love Dreams Bed Shop
Love Dreams Bed Shop, bought my last two purchases from dreams. Always been happy with the service and knowledge. Would recommend and shop here sgain
January 11, 2023
Unprompted review
Just what we needed
Very helpful staff who instantly helped us find the perfect mattress. Being delivered within a week which is fantastic.
December 29, 2022
Unprompted review
Assistant was very helpful
Assistant was very helpful, knowledge and friendly.
December 12, 2022
Unprompted review
Super friendly and efficient service
Super friendly and efficient service. Will return in the future.
November 26, 2022
Unprompted review
Excellent service
Excellent service, great communication on our order and delivery, would highly recommend.
November 9, 2022
Unprompted review
Staff at the Shrewsbury Dreams store…
Staff at the Shrewsbury Dreams store were very friendly and helpful did not push me and my partner into a perches they gave us all the information we needed and left us alone to make a decision for ourselves only one small issue was had i known at the time of ordering due to the thickness of the mattress none of my bed sheets will fit the mattress if i had known this i could have got some while in Shrewsbury very very pleased with the mattress I've never slept so well we tried several other bed shops before going back to Dreams the price was a lot more than i was expecting but it is worth every penny you can't put a price on a perfect night's sleep thank you.
November 5, 2022
Unprompted review
new mattress
the sales men were very friendly and helpful and delivery was only a week, they were in and out in 10 mins.
I'm not sure changing the mattress will have cured my problem with my hips but i'm still hoping.01
November 1, 2022
Unprompted review
We got the right mattress
The staff were very helpful and we ended up with a mattress that really suits our needs but the system for assessing your perfect mattress didn't contribute anything.
September 15, 2022
Unprompted review
Great shopping experience at Dreams in Shrewsbury
Great shopping experience at Dreams in Shrewsbury. Very helpful staff, got exactly what I wanted.
October 22, 2022
Unprompted review
Great Range to choose from.
Great Range to choose from.
Great knowledge regarding the products.
Customer service in abundance, there was even chocolate cake.
We got the bed we really wanted.
October 1, 2022
Unprompted review
Nobody wants to buy a bed
Nobody wants to buy a bed. but we went along to Dreams and had a very good experience. Staff could not have been more helpful making sure we got exactly what we needed, Baz and Annette went out of their way to help us.
August 8, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.