Got the full monthy service using their test bed machine with recommended results, test recommended beds to try by staff (Liz and Baz) and, not least, got a great offer deal. What can I say, I couldn'... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Natalie at Dreams Solihull delivered exceptional customer service when matching me with my Therapur ActiGel Glacier mattress. It is a Dreams own brand product but upon completing the test in store, I’... See more
Excellent sales service from Natalie. Great knowledge which resulted in sale of bed frame and new mattress. Lovely to met Baz, Store Manager for completing the sale. Happy customers
Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Solihull Retail Park, B90 4LD, Solihull, United Kingdom
- 01213683946
4.8
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lauren at solihull retail park was…
Lauren at solihull retail park was excellent in customer service
July 18, 2024
Helpful and friendly sales staff
Helpful and friendly sales staff, bed delivered promptly and assembled without fuss!
August 11, 2024
Mattress purchase experience
The sales assistant was very helpful, polite, good customer service. Delivery guys were also very nice , helpful and polite. Couldn't fault any of it. Happy customer.
August 9, 2024
Great people to deal with in store and…
Great people to deal with in store and delivery men (superb)nothing too much trouble.
August 2, 2024
Outstanding customer service
Outstanding customer service. Competitive pricing. Good range.
August 1, 2024
All came on time the men were very good…
All came on time the men were very good and explained everything to me .
The staff in the shop very helpful
July 27, 2024
Dreams Solihull
Lauren approached us (sensing we were clearly starting to become overwhelmed!) and asked what we needed help with. She explained the device used to assess our individual needs, which was brilliant. We had assumed we needed a soft mattress, however, this actually stated that we needed a firm one.
Lauren was able to explain in detail the different types of mattresses and the pros/ cons of each. She also was able to detail the warranty, the benefits of bed insurance and the cost of average sleep per mattress lifespan which really helped with our decision making.
Lauren allowed us plenty of time to try each mattress, and didn’t overwhelm us with too many options. We were still undecided between two options, so Lauren offered to make us some drinks to allow us some time to think. This was really thoughtful as we didn’t feel pressured to decide with a “salesperson” standing over us!
Lauren returned and shared further knowledge around the two mattresses, which helped influence our decision. She explained current offers on such as the free mattress protector with the bed insurance. She was so knowledgeable, and no question remained unanswered.
Originally we had just wished to purchase a mattress, however, we also left with two pillows which supported our sleep positions thanks to Lauren’s explanation of their benefits.
Lauren at no point made us feel pressurised or rushed during this process. She explained the finance option and, again, allowed us plenty of time to decide how to pay.
Lauren even coordinated our delivery with our old mattress collection (from Simba) which will make for a seamless transition.
Make sure you hold onto this colleague, I challenge you to find another employee who is so knowledgeable about sleep quality/ products! Great customer service, really lovely lady and would highly recommend Dreams based on the service we received. Many thanks Lauren - we’re sorry the football wasn’t as successful as our trip to the store, but thankfully we still have the lionesses, and I made sure to ask MANY questions during the game!
July 26, 2024
Unprompted review
Choosing the mattress to suit you.
From the visit to the show room where the explanation of all the configurations of beds was explained,placing the order and then great help with removing the old mattress the sevice and support was excellent. Thank you
July 19, 2024
Purchase of mattress and its delivery…
Purchase of mattress and its delivery were excellent. However as this was a purchase for a spare bed it has not been used but I am not anticipating any problems.
July 16, 2024
Great bed frames and mattresses delivered exceptionally carefully
Shop staff were patient, knowledgeable and helpful.
Delivery staff were incredibly careful and very professinal
July 14, 2024
Excellent customer service in store
July 12, 2024
Excellent bed and service from Dreams
Excellent bed and service from Dreams, thank you so much!!!
July 5, 2024
The sales lady Lauren
The sales lady Lauren was excellent at her job and new what she was talking about 😑
May 27, 2024
Unprompted review
Very good
The mattress was just what we wanted. It was delivered on time by two very helpful and knowledgable delivery men and we slept well on it
May 26, 2024
Happy with bed
Happy with bed, nice quality, easy to put together. Good service from dreams
May 25, 2024
Excellent service and attention to our…
Excellent service and attention to our requirements in store. Delivery on time and very efficient.
May 25, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.