We were assisted by Neil at the Southend store. The customer service was absolution fantastic and Neil helped us with every part of the process. He started by setting us up on the Sleep match and offe... See more
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Great customer service. Sarah spent ages with us and took her time answering all our questions. No hard sell at all just really useful knowledge. Would really recommend.
Great service from Dreams - Southend. As soon as I entered the showroom was greeted with a friendly smile and asked if I needed any assistance. The sales person knew exactly what was required for my p... See more
The two delivery men were so competent, polite, respectful, kind and extremely professional. They made the whole experience effort less, which it wasn't for them at all. I bought an electric bed... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Southend Airport Retail Park, SS2 6FW, Southend, United Kingdom
- 01702888115
4.8
Excellent
308 reviews
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The fella at the Southend retail park…
The fella at the Southend retail park was very helpful in sorting out our purchases.
February 20, 2025
The sales guy we spoke was very helpful…
The sales guy we spoke was very helpful and friendly
The install/delivery were very quick and friendly too
February 15, 2025
We bought a mattress from Dreams nearly…
We bought a mattress from Dreams nearly 10 years ago and it was fantastic but after all that time it needed updating. We went back to the store and spoke with a very helpful member of staff who pointed us in the right direction. The transaction was easy and the new mattress was delivered by a couple of friendly professional guys a couple of weeks later.
We're very happy with our new mattress A+++++
February 15, 2025
Excellent
Excellent, from choosing a new headboard to delivery. In shop sales assistant was very helpful. When it was ready for delivery we had email then a call on the morning. Very good service.
February 15, 2025
Great helpful service all round
February 15, 2025
The delivery was on time
The delivery was on time, and the driver was very professional.
February 12, 2025
Very friendly and knowledgeable staff…
Very friendly and knowledgeable staff and a good range of products and price
February 7, 2025
Well done the Dreams team
From the purchase in the store to the delivery to our bungalow everybody made sure everything went smoothly. We have had the mattress for almost two weeks and we have had much a improved sleep well done by your team
January 29, 2025
Beautiful ottoman bed
Great service/communication from Dreams team. I ordered the Ealing upholstered ottoman bed & mattress online as a Christmas present for my daughter back in October 2024. Unfortunately there was a big production/shipping delay but they were very informative and kept me up to date all the way through & offered a refund/exchange if I didn’t want to wait the duration. I decided to stick with what I had originally ordered & I’m glad I did. The bed finally arrived in January 2025. It is beautifully made. My daughter is so happy with it & overjoyed with all the extra storage space this particular bed has provided. The mattress is pure comfort. Great delivery service. Very happy customer. It’s our 2nd ottoman bed from Dreams (our other daughter has one too) and we wouldn’t hesitate in ordering again from this company.
January 24, 2025
Perfect!
So happy with our new bed and mattress. Sales advisor was great at helping us choose from what we needed and explained the process of the mattress selection process. Delivery was great and on time.
January 21, 2025
New bed & mattress
This is my first order from Dreams and I felt I would trust their process and I must say I have been truly impressed. The first experience of the first nights I found it weird I think more so to the smell of the the newness of the mattress. But since then I look forward to going to bed it's a perfect suit for me. On selecting I was given a range of mattresses and selected the midrange but I have got to say they got it right no more aches and I feel lifted in the mornings and know I've slept well.Their knowledge and patience was second to none and really helped me with my selection of bed. The most important thing for you is to trust their process and go with it. Helpful from selection,installation and aftercare. Thank you dream's.
January 19, 2025
Delivery first class all took just a…
Delivery first class all took just a little while. Mattress felt firm and comfortable a good buy.
December 21, 2024
Welcomed with a friendly smile
We was Welcomed with a friendly smile
by a young lady by the name paige
She was so helpful offered us a cup of Tea or Coffee, we was unsure what bed to pick as we both have different back issues when sleeping on a out of date
Matress. We spent 15 minutes on Dreams State of the art AI Matress Finder.
After that great experience we was then taken to a variety of recommended Matresses calculated by the AI matress Finder.
We then laid on around 8 different types of mattresses, and on every one Paige was Amazing explained in depth each matress consistency, Material involved such as spring content Gel Foam and manufactured backgrounds as well as financial options, Paige is a real expert and extremely knowledgeable with her job and all the many mattresses that are so different from one another. The decision between me and my partner was difficult as we both had different opinions with every mattress, but with the help from Paige we managed to come to an agreement narrowing the choice between choosing 1 out of 2
Many thanks again Paige you are a great asset for the Dreams Company
Including all the Staff at the Southend on sea Branch
Have a Fantastic Christmas 2024
November 24, 2024
Unprompted review
Delivery Men Great!
The men from Dreams who delivered my bed and put it together were brilliant. They were courteous, hard working and tidied up after themselves!
The bed is very comfortable and I sleep well. I should have bought new pillows when the salesman suggested it. I will have to go back and purchase them!
December 11, 2024
Comfortable and nice bed
The bed was delivered on time. The bed is lovely and the mattress really comfortable. Very pleased with both
December 6, 2024
Knowledgeable staff
Knowledgeable staff, excellent advice and very good after support
November 30, 2024
Quick happy staff
November 23, 2024
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