We were assisted by Neil at the Southend store. The customer service was absolution fantastic and Neil helped us with every part of the process. He started by setting us up on the Sleep match and offe... See more
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Great customer service. Sarah spent ages with us and took her time answering all our questions. No hard sell at all just really useful knowledge. Would really recommend.
Great service from Dreams - Southend. As soon as I entered the showroom was greeted with a friendly smile and asked if I needed any assistance. The sales person knew exactly what was required for my p... See more
The two delivery men were so competent, polite, respectful, kind and extremely professional. They made the whole experience effort less, which it wasn't for them at all. I bought an electric bed... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Southend Airport Retail Park, SS2 6FW, Southend, United Kingdom
- 01702888115
4.8
Excellent
308 reviews
Asks customers to review
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Friendly and knowledgeable staff,expert…
Friendly and knowledgeable staff,expert advice.5 stars.
Delivery men were excellent,very helpful with our old bed and nothing was to much trouble. 5 stars.
August 3, 2024
Kept me well informed at all stages…
Kept me well informed at all stages until delivery.
August 3, 2024
Great service no one was pushy they…
Great service no one was pushy they just gave us guidance
August 1, 2024
Great customer service when ordering
Great customer service when ordering, delivered as promised
July 13, 2024
Uniforms ...overslippers....timing all…
Uniforms ...overslippers....timing all correct on day of delivery....
Thanks
June 22, 2024
Paul at Dreams took me through the
Paul at Dreams took me through the
whole process.From the mattress testing my suitability and trying out lots of beds.
I wanted a single bed and to get rid of my king-size bed as my husband is no longer with me!
He couldn't have been more helpful, and I'm looking forward to delivery of my bed.
Paul was at Southend -on-Sea branch.
June 17, 2024
Unprompted review
Could not have asked for better
From beginning to end everything went smoothly. When we bought we was given a delivery date and this did not change. All along we were kept in the picture. The delivery boys were also professional and polite- it's been pure delight.
June 16, 2024
So comff
Dreams was so friendly & helpful when I we nt to purchase mattress
. I told the sales person what I wanted & she took me straight to it. I didn't want a heavy mattress as I struggled to turn the one I had. Ì am satisfied with the one I purchased & it is soft .
May 24, 2024
May use AI-assist with repliesRead more
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Less than a Dream experience.
The delivery experience could've been better. We'd purchased a bed with built in TV. The guys arrived to set it up, put the bed together and after we asked if they'd checked everything was working correctly(including the TV) they said the tv was down to us to set up and promptly left. We then tried to switch the tv on, but nothing happened. After routing around to try and find the cause, we discovered the plug still dangling from the tv, inside the foot of the bed on the wrong side of the partition. We then had to lift the bed to expose the mains junction box inside the foot of the bed, crawl into the base and try and feed the tv plug through a barely big enough gap in the partition to plug it in. Eventually we got it working. We then received a request from Dreams for a review, so wrote about our overall experience. We have heard nothing from them as yet.....bit disappointing, to be honest.
May 4, 2024
Reply from Dreams - Southend
Good afternoon Paul
Thanks for leaving us your review. We are sorry to hear of the poor service you experienced and the late response to your initial query raised regarding same.
I tried calling earlier to discuss this but sorry I missed you. I have however emailed you a proposed resolution and this also contains my direct contact details.
Let me know your thoughts on the proposed resolution, once you have had a chance to review it.
Many thanks
Stephen
Great Experience
Very helpful staff who knew their products. Great machine you can go on for a 3 minute lie down and learn what mattresses best suit you
April 5, 2024
Very good customer service
Very good customer service and delivery was excellent I’m very pleased with my purchase
May 10, 2024
Too comfortable don't want to get up in…
Too comfortable don't want to get up in the morning
May 6, 2024
The mattress I chose felt very…
The mattress I chose felt very comfortable when lying on it in the store. I suffer with sciatica so I knew what I was looking for. Am very pleased with my purchase.
April 28, 2024
Great staff from buying mattresses to…
Great staff from buying mattresses to the delivery
April 20, 2024
The sales lady listened
The sales lady listened, took on board our budget and needs. The choices on offer were vast, and we felt comfortable not only trying mattresses , but taking time to do that.
April 20, 2024
Very pleased with our Lucia bed frame
Very pleased with our Lucia bed frame. Easy process to order, regular communication and men who assembled it were prompt and polite.
April 19, 2024
I went into Dreams Southend Airport…
I went into Dreams Southend Airport store with the hope I would find a reasonably priced double divan bed I was looking for. Whilst researching online I ideally wanted a ottoman style but they were out of my budget, hence why visiting the shop instead. I hadn't been there long when I spotted the perfect bed in the right colour and an amazing price, considering it was the ottoman style I really wanted. I spoke to Paul and he was very helpful in explaining that it was an ex display bed and how it worked, there was absolutely nothing wrong with it so I quickly snapped it up, it was also free delivery which was an added bonus. Couldn't have been happier, it must have been my lucky day.
April 17, 2024
Unprompted review
Very Helpful Staff
Very Helpful Staff. took us through all we needed to know with no rush. Great
April 8, 2024
Unprompted review
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