We were made to feel very welcome when we arrived at the store, Chris made us feel at ease and there was no pressure sales. The whole experience felt very relaxed, and after two visits to the store we... See more
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A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more
Company replied
Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more
Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom
- 01744347336
4.9
Excellent
293 reviews
Asks customers to review
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The customer care was great from the…
The customer care was great from the shop in St Helens to the delivery staff. Dream know how to handle customers. Thank you St Helens Dreams team. You are the best
January 5, 2024
James was brilliant in the St Helens…
James was brilliant in the St Helens store. He helped us find exactly what we were looking for and kept us up to date along the way!
December 30, 2023
Great product and customer service.
December 22, 2023
Enjoy the experience with Dreams
From choosing to ordering and delivery, Dreams gave great customer service, cannot say anything negative at all...wonderful, great service, well done guys!
December 10, 2023
I got wyI wanted from professional…
I got wyI wanted from professional staff who answered every question and were helpful throughout.
I could not have asked for better service,
December 7, 2023
Very friendly service
Very friendly service! Sales person was superb! Delivery men were also fantastic!
November 25, 2023
Excellent service and product
November 19, 2023
Excellent service provided by Ken at ST…
Excellent service provided by Ken at ST Helen’s branch through out are visit and purchase
Strongly recommended a visit if you are thinking it purchasing a mattress
November 18, 2023
Unprompted review
Fantastic service from Ashley in the St…
Fantastic service from Ashley in the St Helens Branch. Great experience from start to finish and would buy again from this store
November 12, 2023
Unprompted review
Helpful staff
Very helpful staff with good product knowledge. The bed was delivered on time by polite and obliging delivery driver.
November 11, 2023
Helpful without being pushy
November 10, 2023
I was looking for a new headboard got…
I was looking for a new headboard got the help from the assistant in-store. He helped me choose the right one but I was on my home and called advice he told me it was an online offer only so ordered from home
November 4, 2023
They did everything they said they wold
They did everything they said they would do with efficiency & good manners
October 27, 2023
Absolutely lovely staff …
Absolutely lovely staff couldn't do enough for my mum, friendly helpful made us all a coffee felt at ease, we went Bensons for beds oh wow totally different experience very pushy not good, I highly recommend Dreams lovely fellows
October 8, 2023
Unprompted review
Fantastic team in store
Fantastic team in store. Great customer service. No too pushy. I was offered a coffee which was gratefully received with it being a long shopping trip. Found the whole experience to be satisfying. I will recommend not only the company but this store in particular.
September 22, 2023
It was a pleasure!
Fantastic team, James and Ash were brilliant. I love my new bed, didn’t feel pressured at all to buy. Was left alone with our lattes after being given all the information, and left the store very happy. They even put up with some silly questions, and was brilliant with my kids.
September 1, 2023
Unprompted review
Above and beyond!
I'm a single lady on my own and had an excellent experience with the st helens store after a failed delivery due to not being able to get the bed up my stairs!
James the store manager went above and beyond his role to help me get a bed(the same day)so I didn't have to sleep on the floor!
Couldn't recommend this store enough! Thanks again James x
September 30, 2023
Unprompted review
Really pleased with purchase made
Really pleased with purchase made, quality mattress and bed and expert and friendly advice from staff.
September 29, 2023
May use AI-assist with repliesRead more
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Updated review
A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday.
To apologize which is much appreciated
Hence I have updated my review from one star , to a 4 star
As I said yesterday the shop staff in St Helens , you couldnt fault
They are brilliant and really helpful ,
So again I did appreciate the phone call today from the Dream member who contacted me ,
It meant a lot .
And as my overall experience shopping at Dreams was OK
I am glad to give them a 4 star rating .
Thanks again for the call today
September 24, 2023
Reply from Dreams - St Helens
Good afternoon Sheila,
Thank you for taking the time to leave us your feedback and for speaking with me today.
I am so sorry that your experience with us has been so turbulent and turbulent. However, I am glad that our conversation was such a positive and constructive one. Your feedback is invaluable and will be used to ensure we do not make the same mistakes going forward.
As discussed, I have sent you an email confirming the action put in place for yourselves.
I would also like you to consider me to be your sole point of contact for anything you need or if you have any questions going forward.
Many thanks,
Kishan
My new mattress has been very…
My new mattress has been very comfortable, and from day one I have been sleeping better. All the staff have been great from helping to select my mattress to the delivery staff, who could not have been more efficient and accommodating. Many thanks
September 22, 2023
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