We were made to feel very welcome when we arrived at the store, Chris made us feel at ease and there was no pressure sales. The whole experience felt very relaxed, and after two visits to the store we... See more
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A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more
Company replied
Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more
Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom
- 01744347336
4.9
Excellent
293 reviews
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Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff nothing too much trouble, buying for 90yr old mum with health problems really pleased with mattress and delivery
May 4, 2024
From the start Imy originally fully satisfied bed was…
From the start Imy originally bed was from Dreams I new what I wonted spoke to the assistant who took me straight to what I wonted I went away and talked it over with the wife came back in after drawing out £1000 from a savings account which I had been saving for to buy a bed went in Spock to the same assistant who recognised me straight away we sat down and did the paperwork payed cash and card the delivery was great in out matter of minutes I’ve no complaints thank you
April 28, 2024
The bed arrived on time along with the…
The bed arrived on time along with the installers, within half an hour it was installed and ready to use.
We are very happy with our new electric bed and appreciate how professional both dreams and their staff has handled our purchase
Thank you
April 27, 2024
The salesperson advised me on different products not just the more expensive ones
The salesperson advised me on different products not the more expensive ones
March 7, 2024
Having the cabin bed assembled by the…
Having the cabin bed assembled by the delivery team made the experience so much easier. The guys were friendly and respectful of us and our home and had the bed assembled in no time taking their rubbish away with them. Highly recommend spending that little extra to make such a massive difference.
February 24, 2024
my review
it came on time and the product was in good condition which is what i expected and the delivery driver rang me to let me know how long it took to get here and he was friendly and the team too. only downside was i had to pay more for recycling as i paid for a different product at different time and instead of just in one go.
February 21, 2024
Very good 👍 service from pleasant staff…
Very good 👍 service from pleasant staff who made the job of picking my new bed easy and stress free also your guys who delivered and installed the new bed were brilliant give them a pat on the back from me
February 16, 2024
Very happy with my new bed
Very happy with my new bed. The lady I dealt with in store was nice and helpful and made the experience easy. The bed is great quality and just what I wanted
February 9, 2024
the lady in the shop was extremely…
the lady in the shop was extremely helpful without being pushy. the delivery men could not have been better, professional, courteos, and polite.
February 2, 2024
Helpful team went above and beyond
Helpful team went above and beyond, great purchase
January 26, 2024
Dream bed…
They were so informative about the item we bought, pleasant and respectful, not pushy in and wa
January 8, 2024
Good staff comfy bed
January 26, 2024
Excellent experience without feeling…obliged to buy
Excellent experience without feeling rushed to make a decision. Ashley was very knowledgeable and explained everything including the pillows and mattress protectors that could be bought from store.
January 22, 2024
Unprompted review
We bought a new mattress from Dreams
We bought a new mattress from Dreams, the sales assistants were very helpful and knowledgeable, their delivery team turned up on time and were very courteous and careful. Excellent customer service.
January 13, 2024
Very good customer service and products
January 20, 2024
Unprompted review
Ash was very helpful in the store
Ash was very helpful in the store and provided the right amount of support in a professional way
January 14, 2024
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