Dreams - St Helens Reviews 

289
TrustScore 5 out of 5

4.9

Unit K2 St Helens Retail Park, WA9 1JJ St Helens, GB


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See what reviewers are saying

Rated 4 out of 5 stars

A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more

Company replied

Rated 5 out of 5 stars

Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more

Rated 5 out of 5 stars

Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more

Rated 5 out of 5 stars

Absolutely fantastic service from Ashley in St Helens, very friendly and informative, great to get on with and he has made our day with the purchase of a recliner bed , my wife has serious back issues... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom

  • 01744347336

4.9

Excellent

TrustScore 5 out of 5

289 reviews

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4.9

All reviews

(289)

13,836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Kevin was amazing, we picked our mattress and everything was seamless. Delivery was on time and the guys were both friendly and efficient, taking our old mattress as also. Sweet dreams ever since

April 12, 2025
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, went to the St Helens branch looking for a basic bed for one of the spare rooms, Ashley showed us many alternatives that we hadn’t thought of and came up with the ideal solution! Also I have to add that the delivery guys were brilliant, very helpful and professional!

April 4, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish, all staff from in store to delivery guys extremely pleasant & friendly. Would definitely return in the future & highly recommend.

February 19, 2025
Rated 5 out of 5 stars

Exemplary Customer Service.

Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with delivery 4 weeks hence, which is fine.

These guys understand what customer service is all about. They don't merely pay lip-service to it - makes a refreshing change.

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Not pushy with the sales techniques - offered us a hot drink and let us browse before offering extra assistance. We used the sleep machine to find our perfect mattress and it really does work! Tried lots of different mattresses and ended up with one recommended by the machine. Also got to test the bed with tempur pillows and ended up purchasing 2 of those as well as they were so comfortable. Would definitely recommend this company if you’re looking to purchase a new bed/mattress.

March 1, 2025
Rated 5 out of 5 stars

fantastic

we bought our bed at the st helens branch, Kevin was amazing really went the extra mile & our new bed & mattress is amazingly comfortable definitely recommended

February 22, 2025
Rated 5 out of 5 stars

Good product, excellent service!

Great bed frame, looks fabulous! The ottoman facility is really spacious. The mattress is just right after using the facility in the shop to recommend what was best for us. Our experience, in the showroom, was very good. The team who brought and constructed the frame were very efficient and friendly, I would recommend them. All the accessories are lovely. Very happy with our new bed and getting comfy nights sleep.

February 10, 2025
Rated 5 out of 5 stars

Staff in the shop really friendly and…

Staff in the shop really friendly and helpful. The 2 lads who delivered the bed were fantastic and had no problem putting into our garage for us. Both of them were really chatty and friendly and stacked the bed boxes neatly in the garage for us.

February 8, 2025
Rated 5 out of 5 stars

Always go to dreams…

Always go to dreams when we need beds/mattresses. Always ask for Kevin. He is honest and knowledgeable. I always feel he isn’t trying to ‘sell’. I would highly recommend.

January 21, 2025
Rated 5 out of 5 stars

Anne jones

Having good staff who know what to do and because the staff are very friendly and helpful when we went in the st Helens store they made us a hot brew and help us with everything we needed to know

January 18, 2025

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