Dreams - St Helens Reviews 

289
TrustScore 5 out of 5

4.9

Unit K2 St Helens Retail Park, WA9 1JJ St Helens, GB


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See what reviewers are saying

Rated 4 out of 5 stars

A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more

Company replied

Rated 5 out of 5 stars

Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more

Rated 5 out of 5 stars

Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more

Rated 5 out of 5 stars

Absolutely fantastic service from Ashley in St Helens, very friendly and informative, great to get on with and he has made our day with the purchase of a recliner bed , my wife has serious back issues... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom

  • 01744347336

4.9

Excellent

TrustScore 5 out of 5

289 reviews

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4.9

All reviews

(289)

13,836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dreams Great Service

Needed new Mattress for Bed Base bought from Dreams last year.
Checked online and then went in store to look at and try.
Bought mattress and given delivery day.
Received email day before with time slot. Delivery man rang 20mins before delivery on the day. Arrived promptly, respected property and put in hallway as per delivery instruction.

November 24, 2024
Rated 2 out of 5 stars

100 nights trail is not free

To warn people of the 100 night free trial of new mattress - if you decide to change there is a £65 charge to change - we were not told about this and buried in the T&C - even the delivery driver told us “remember you have 100 night to test the mattress and if it’s not suitable we can exchange with no hassle” - yes he was right no hassle just more money

November 21, 2024
Unprompted review
Dreams - St Helens logo

Reply from Dreams - St Helens

Good afternoon,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that you were not aware of the delivery charge which is part of our 100-night comfort guarantee. This is of course detailed in our terms and conditions and the information is also available on our website.

In order to look into this matter in more detail, we have requested your order details via Trustpilot, and I hope to receive your order details soon.

Many thanks,

Kishan

Rated 5 out of 5 stars

Mattress delivery

Delivered when they said it would be delivered .delivery staff took mattress upstairs and put shoe covers on so as not to mark carpet.very personable manner

October 31, 2024
Rated 5 out of 5 stars

Great choice of mattresses

Great choice of mattresses. Good prices. Clear information from sales people. Timely delivery. New mattress placed in the bedroom. Removal of old mattress and all packaging

October 27, 2024
Rated 5 out of 5 stars

Does Dreams deliver - no doubt!

Nothing was too much trouble in dealing with our requests. Co-operation from the staff was attentive and helpful with no hint of pressure to achieve sales - a difficult combination. We left feeling very satisfied with our purchases and knowing we had been in safe hands, no mean achievement, well done all!

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, received the same week I ordered, fabulous service and the delivery guys were great, on time, very helpful and friendly.

September 29, 2024
Rated 5 out of 5 stars

Excellent Services once again

Ordered a Woodstock double bed in Ash, have previously purchased a Woodbridge double bed from Dreams a few years ago & also dressing table for a spare room and couldn't have been more pleased with how they've been.
This bed was the same, took a little time but easy to assemble and looks fantastic. Good solid feel, doesn't make a sound as compared to it's predecessor which we bought from a well known competitor and was nowhere as solid as these from Dreams.
Paid the extra for sprung-slats on both beds which have been well worth the money.
Thanks to sales staff (? Toni) in St Helens store for her help in purchasing the bed and for getting us the earliest possible delivery date.
Thanks also to delivery driver David & his colleague who were 'spot-on' - rang me on the day with update on delivery and even managed to deliver earlier than expected which gave a head start on assembly.

September 29, 2024

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