A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more
Company replied
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A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more
Company replied
Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more
Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more
Absolutely fantastic service from Ashley in St Helens, very friendly and informative, great to get on with and he has made our day with the purchase of a recliner bed , my wife has serious back issues... See more
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
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Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom
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I received the very best guidance on what bed, matress and accessorise would best be suitable for me on a tailored and personal level.
A very polite and professional service.
Ashley at St Helens store was amazing informative and very professional thank you we’re now proud owners of 2 beds so easy thank you from Cheryl and Lily
Very pleased with my new bed frame.
The guys who delivered it were very helpful and polite
Guy at Sthelens store so helpful and delivery guys where so pleasant
Needed new Mattress for Bed Base bought from Dreams last year.
Checked online and then went in store to look at and try.
Bought mattress and given delivery day.
Received email day before with time slot. Delivery man rang 20mins before delivery on the day. Arrived promptly, respected property and put in hallway as per delivery instruction.
To warn people of the 100 night free trial of new mattress - if you decide to change there is a £65 charge to change - we were not told about this and buried in the T&C - even the delivery driver told us “remember you have 100 night to test the mattress and if it’s not suitable we can exchange with no hassle” - yes he was right no hassle just more money

Reply from Dreams - St Helens
Delivered when they said it would be delivered .delivery staff took mattress upstairs and put shoe covers on so as not to mark carpet.very personable manner
the delivery driver bringing all the boxes up without wanting any help
Easy smooth transaction really nice helpful salesperson
Great choice of mattresses. Good prices. Clear information from sales people. Timely delivery. New mattress placed in the bedroom. Removal of old mattress and all packaging
It was just so easy ,everybody from the purchase to the delivery were very helpful , I really can't fault dreams at all ,my new mattress is just perfect
Very helpful staff in helping choose my mattress and with the delivery.. The mattress is just right. I would highly recommend dreams.
Really helpful staff at the St Helens store, would highly recommend
Nothing was too much trouble in dealing with our requests. Co-operation from the staff was attentive and helpful with no hint of pressure to achieve sales - a difficult combination. We left feeling very satisfied with our purchases and knowing we had been in safe hands, no mean achievement, well done all!
No pressure in making a decision,.
Excellent guidance towards the mattresses that would suit my needs.
Thank you, I now have an excellent night’s sleep.
Really quick delivery, received the same week I ordered, fabulous service and the delivery guys were great, on time, very helpful and friendly.
Ordered a Woodstock double bed in Ash, have previously purchased a Woodbridge double bed from Dreams a few years ago & also dressing table for a spare room and couldn't have been more pleased with how they've been.
This bed was the same, took a little time but easy to assemble and looks fantastic. Good solid feel, doesn't make a sound as compared to it's predecessor which we bought from a well known competitor and was nowhere as solid as these from Dreams.
Paid the extra for sprung-slats on both beds which have been well worth the money.
Thanks to sales staff (? Toni) in St Helens store for her help in purchasing the bed and for getting us the earliest possible delivery date.
Thanks also to delivery driver David & his colleague who were 'spot-on' - rang me on the day with update on delivery and even managed to deliver earlier than expected which gave a head start on assembly.
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