Dreams - St Helens Reviews 

289
TrustScore 5 out of 5

4.9

Unit K2 St Helens Retail Park, WA9 1JJ St Helens, GB


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See what reviewers are saying

Rated 4 out of 5 stars

A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more

Company replied

Rated 5 out of 5 stars

Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more

Rated 5 out of 5 stars

Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more

Rated 5 out of 5 stars

Absolutely fantastic service from Ashley in St Helens, very friendly and informative, great to get on with and he has made our day with the purchase of a recliner bed , my wife has serious back issues... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom

  • 01744347336

4.9

Excellent

TrustScore 5 out of 5

289 reviews

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4.9

All reviews

(289)

13,836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall great experience

We were welcomed in to store and did not feel pressured into purchasing. We were checked upon every now and then whilst we tried out most of the beds in store, but never felt pressured which was nice. We were offered pillows whilst testing the beds, which really helped up make the right decision. Delivery was really fast and we paid for the bed to be built, saving us the hassle. Overall we are really happy with our purchase.

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

I think you should get better delivery guys who have respect for customer property

Buying the mattress from the shop was good service but when it come to the two guys delivering the mattress wasn’t good because when they was taking it upstairs they knocked the banaster rail off the wall because they seem to be rushing it upstairs instead of taking there time and looking where the rail was I would recommend some training for the guys because they had no respect for damaging customers property

September 22, 2024
Rated 3 out of 5 stars

The service was really good but the…

The service was really good but the mattress was a bit a bit harder than thought so iam still.struggling with pressure pain , but I have only had the mattress 9 days not.sure how long.its going to take to soften.

September 21, 2024
Dreams - St Helens logo

Reply from Dreams - St Helens

Good afternoon Julie,

Thank you for taking the time to leave us your review.

I am very sorry to hear that you finding your mattress to be too firm.

I did try to call you a short while ago so we could discuss your order in more detail but as I was unable to each you, I have sent you an email.

I do hope to hear from you soon.

Many thanks,

Kishan

Rated 1 out of 5 stars

I did not order this item

I did not order this item. Please look into the email address. My phone number is 07752570802

August 30, 2024
Dreams - St Helens logo

Reply from Dreams - St Helens

Good Morning Robert,

Thank you for taking the time to leave us your review.

I had tried to call you using the contact number provided however I was not able to reach you. I have sent you an email so we can discuss the matter further.

Many thanks,

Faye

Rated 5 out of 5 stars

Brillint service from Tony at Dreams in St Helens 👍

Tony, the lady working at Dreams in St Helens was brilliant. Very knowledgeable, patient, friendly and courteous. Tony explained the Sleepmatch technology which gave me the best options for my particular body shape, sleeping habits... Then I tried all the options plus other mattresses that I liked. In the end, I chose one of the mattresses recommended by Sleepmatch that seemed the most comfortable. Thank you Tony for your patience and all the details you gave me.
The bed looks great and feels great while sleeping on it. Now I hope it will last.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

I recently used the St Helens store to…

I recently used the St Helens store to purchase a bed,the young gentleman that assisted us James was so helpfull and new what he was talking about,he made it so easy for us,and I have been trying to change the delivery date online,it was so awkward so I rang the store I went to today and another gentleman called Ashley was helpful and sorted it for me in seconds,I can’t recommend this store or these 2 gentleman highly enough

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Good customer care

From walking into the shop to getting the delivery everything was perfect the guys that did the delivery where very helpful and friendly they Evan brought the date a week earlier than predicted would have no problem using Dreams again

July 28, 2024
Rated 5 out of 5 stars

Friendly

Friendly - full of info- allowed me to try in private - explained how they are made and why - explained the 100 night policy - loved buying the bed - was dreading it

June 27, 2024

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