A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more
Company replied
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A Member of Dreams contacted us today to discuss our experience with dealing with Dreams Customer Service yesterday. To apologize which is much appreciated Hence I have updated my re... See more
Company replied
Needed new Mattress for Bed Base bought from Dreams last year. Checked online and then went in store to look at and try. Bought mattress and given delivery day. Received email day before with time... See more
Called into St Helens branch to browse for a new bed. No pressure sales techniques, just really excellent customer service. The Sleep Match technology was really helpful and we made a choice with de... See more
Absolutely fantastic service from Ashley in St Helens, very friendly and informative, great to get on with and he has made our day with the purchase of a recliner bed , my wife has serious back issues... See more
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
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Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom
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We were welcomed in to store and did not feel pressured into purchasing. We were checked upon every now and then whilst we tried out most of the beds in store, but never felt pressured which was nice. We were offered pillows whilst testing the beds, which really helped up make the right decision. Delivery was really fast and we paid for the bed to be built, saving us the hassle. Overall we are really happy with our purchase.
Dreams staff were very professional and also showed compassion towards myself. A great purchase and extremely comfortable.
Taking time to make sure ky needs where met
Buying the mattress from the shop was good service but when it come to the two guys delivering the mattress wasn’t good because when they was taking it upstairs they knocked the banaster rail off the wall because they seem to be rushing it upstairs instead of taking there time and looking where the rail was I would recommend some training for the guys because they had no respect for damaging customers property
The service was really good but the mattress was a bit a bit harder than thought so iam still.struggling with pressure pain , but I have only had the mattress 9 days not.sure how long.its going to take to soften.

Reply from Dreams - St Helens
Great all round experience from the sales dept to the delivery team
Hi yes all good staff were very helpful the delivery team where very helpful.
I did not order this item. Please look into the email address. My phone number is 07752570802

Reply from Dreams - St Helens
Fantastic the delivery men where very considerate and friendly making sure they didn't make a mess or damage anything or leaving any marks on the carpet
Dreams help me to improve my sleep and i had a good experience. Customer friendly, and provide all kinds of support and assistance during my purchase.
Beds came earlier than forecast and gave me more time to remove the existing bed and furnature
Tony, the lady working at Dreams in St Helens was brilliant. Very knowledgeable, patient, friendly and courteous. Tony explained the Sleepmatch technology which gave me the best options for my particular body shape, sleeping habits... Then I tried all the options plus other mattresses that I liked. In the end, I chose one of the mattresses recommended by Sleepmatch that seemed the most comfortable. Thank you Tony for your patience and all the details you gave me.
The bed looks great and feels great while sleeping on it. Now I hope it will last.
I recently used the St Helens store to purchase a bed,the young gentleman that assisted us James was so helpfull and new what he was talking about,he made it so easy for us,and I have been trying to change the delivery date online,it was so awkward so I rang the store I went to today and another gentleman called Ashley was helpful and sorted it for me in seconds,I can’t recommend this store or these 2 gentleman highly enough
There was no pressure selling tactics so that why I chose to buy off the salesman.
From walking into the shop to getting the delivery everything was perfect the guys that did the delivery where very helpful and friendly they Evan brought the date a week earlier than predicted would have no problem using Dreams again
Friendly - full of info- allowed me to try in private - explained how they are made and why - explained the 100 night policy - loved buying the bed - was dreading it
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