We used the Dreams in Stevenage as we were desperate for a new mattress. Roy was so very helpful and knowledgeable and helped us with how to approach our decision to figure out what we were looking fo... See more
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Really knowledgeable salesman. Let us move a couple of mattreses around in order to try them on different bases. Delivery was a big negative. Paid for the mattress, before delivery date was mentioned... See more
Absolutely amazing, I’m sleeping much better, no hip pain anymore. An utterly dreamy mattress, I chose well. I spent a good while in the Dreams store going over and over the mattresses to slowly eli... See more
Fantastic caring service from Mehrnoush. Welcomed us into the store & asked if we needed any help or assistance. We said at the moment "we're just looking" We were left to wander the store & invited... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stevenage Retail Park, SG1 1XN, Stevenage, United Kingdom
- 01438500172
4.6
Excellent
238 reviews
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Dreams experience
We recently had the pleasure of shopping at Dreams, and I can't say enough great things about our experience. From the moment we walked in, we were greeted by Kathy, one of their Dream Specialists, and her knowledge and customer service truly made the entire experience exceptional.
Kathy took the time to understand our specific sleep needs and helped guide us through their wide selection of mattresses. She was incredibly patient, answering all of my questions and explaining the differences between the various options, including memory foam, hybrid, and innerspring models. Her expertise was evident, and she provided personalized recommendations based on our sleep preferences, ensuring we found the perfect mattress.
The overall atmosphere at Dreams was welcoming and comfortable, and Kathy’s friendly and professional attitude made it feel like we were in good hands. We left feeling confident in our purchase, knowing we had made the right choice.
February 16, 2025
Excellent all round service
March 1, 2025
We had excellent service from choosing…
We had excellent service from choosing a bed right to having the bed delivered!
The bed is really comfortable too.
March 1, 2025
Brilliant service from showroom to…
Brilliant service from showroom to delivery! Highly recommended!
February 28, 2025
A great experience
We were greeted as soon as we entered the store and talked through the process of choosing a new mattress. Using the Dreams bed to assess the best type of mattress for us was very helpful.
We were guided to mattresses that matched this. After trying a few, we were left in peace to discuss our choice.
Overall the store experience was very positive - attentive without being pushy
The delivery experience was equally good - slightly early on the advised time, delivered the new and removed the old mattress and cleared away the packaging.
The mattress itself is very comfortable.
February 20, 2025
Very helpful and friendly choose the…
Very helpful and friendly choose the bed i wanted then the assistant took my order and got me a delivery as earliest as possible
February 16, 2025
Everything I said last time!
February 12, 2025
Really great service and product the…
Really great service and product the staff was exceptional did their job very well and very polite I would recommend dreams to any body.
January 26, 2025
Great customer service from start to…
Great customer service from start to finish. The moment we stepped into the shop we were greeted and asked what we were looking for. We got shown how to use the bed that evaluates the best mattress for how we sleep and we're given great advice on which ones to try and how to choose (they did not just show us to the most expensive). Then when paying we had another lovely worker and the delivery men were very helpful and brought our mattress up on time in the lift of our flats.
December 28, 2024
Prompt delivery and the delivery guys…
Prompt delivery and the delivery guys were great. Quick and efficient. Also the mattress is great, very comfortable.
January 15, 2025
All as agreed
On time. Careful and polite.
All delivered assembled and old one removed as arranged.
December 17, 2024
An amazing service
An amazing service. The team that delivered my new bed were fabulous. They were super efficient, polite and really inspired confidence. They took my old bed away too. Really enjoyable experience. The adjustable bed is making a real difference to my quality of sleep. Thank you to the Dreams team
December 22, 2024
Excellent
Excellent communication and delivery. Single matress is very comfortable and perfect for our daughter's ‘big girl’ bed.
December 13, 2024
Everything you Dream of
Excellent service,value, delivery and product. Give them a visit, you may be surprised
December 11, 2024
Excellent service at Stevenage store
Excellent service at Stevenage store - lots of advice and time to choose the perfect mattress. Our new mattress was delivered on time and is wonderfully comfy.
December 10, 2024
The whole experience of buying the…
The whole experience of buying the mattress was excellent. Everyone, from the Store to delivery personell was polite and helpful.
I would definitely recommend using Dreams
November 30, 2024
Got the mattress delivered earlier than…
Got the mattress delivered earlier than expected. The driver came within the 2 hour window.
November 15, 2024
Great customer service
Great customer service, delivery and quality of bed base
Thank you
November 10, 2024
Prfessional, friendly and helpful
We was greeted and served by Mansoureh Moghaddam at Stevenage branch who was so professional and assisted us on the ottoman beds we needed. Once we found our bed we was then told about offers and discounts and offered drinks and they were so lovely, very friendly and very helpful. Deserves the recognition
My mum even got the ex display bed without intending to get one :D. Great price and the service really was fantastic.
November 3, 2024
Unprompted review
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