We used the Dreams in Stevenage as we were desperate for a new mattress. Roy was so very helpful and knowledgeable and helped us with how to approach our decision to figure out what we were looking fo... See more
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Really knowledgeable salesman. Let us move a couple of mattreses around in order to try them on different bases. Delivery was a big negative. Paid for the mattress, before delivery date was mentioned... See more
Absolutely amazing, I’m sleeping much better, no hip pain anymore. An utterly dreamy mattress, I chose well. I spent a good while in the Dreams store going over and over the mattresses to slowly eli... See more
Fantastic caring service from Mehrnoush. Welcomed us into the store & asked if we needed any help or assistance. We said at the moment "we're just looking" We were left to wander the store & invited... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stevenage Retail Park, SG1 1XN, Stevenage, United Kingdom
- 01438500172
4.6
Excellent
238 reviews
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From walking in the door to our first…
From walking in the door to our first nights sleep it has been a dream!!
The staff made the whole process effortless, in store they couldn’t have been more helpful. The communication before the delivery was great and the delivery itself excellent!
November 1, 2024
THE MAN AT THE STEVENAGE SHOP WAS VERY…
THE MAN AT THE STEVENAGE SHOP WAS VERY HELPFUL AND KNEW WHAT HE WAS TALKING ABOUT , WE WENT ON THE MACHINE TO HELP WITH CHOOSING THE BED RIGHT FOR US, AS WE BOTH HAVE BACK PROBLEMS, THE FIRST BED THE YOUNG MAN SUGGESTED WAS INFACT THE BED WE CHOOSE AFTER TRING SEVERAL ...WE HAVE SLEPT MUCH BETTER AND THE NEW BED HAS HELPED OUR BACK.
October 26, 2024
The staff in store talked us through…
The staff in store talked us through all the head boards and materials leaving us to choose the colour ect , two men delivered it and were polite and pleasant , all went smoothly
October 19, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dreams? Utter Nightmare!
Ridiculously annoying lack of customer care!
We did manage to lodge our concerns with ‘Dan’ on 12th July and he advised us we’d be contacted by Service Dept. No contact ever received from them.
Since then we’ve left our number for call-back 5 times and none received. We have emailed with our order details and info but no response.
Now Cannot get through on telephone- 1 hour 8 min wait today 16th October.
Went into store but they cannot help only advised to call via same number.
We purchase an extremely expensive set of adjustable beds and Tempur mattresses and have a concern with the clunky mechanism on one side that suddenly appeared in July.
As it’s 10 months old now we’re hoping to get to speak to Dreams before 12 months.
Now after 4 months of trying to resolve our issue we are looking at ways to take this further. Absolutely disgraceful.
October 16, 2024
Unprompted review
Reply from Dreams - Stevenage Retail Park
Good morning Nicki,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you are experiencing an issue with your bed, and I am sorry to hear that you have not been able to reach our customer service team.
In order to look into his matter in more detail, I have requested your order details via Trustpilot. I do hope to receive your order details soon.
Many thanks,
Kishan
Satisfying experience
We were assisted with the correct type of mattress for our needs. Staff were very helpful and to the point.
September 20, 2024
A happy customer
Great service in store using technology to assess requirements and very happy with mattress purchased
September 28, 2024
Excellent advice and service from…
Excellent advice and service from Dreams Stevenage.
Bedbase delivery and assembly excellent.
Dreams operatives were friendly, efficient and kept us informed.
September 27, 2024
It was straight forward choosing a bed…
It was straight forward choosing a bed and mattress, much quicker than anticipated. The correspondence was excellent before and after delivery. The young men that came were quick and efficient in both removing the old bed and assembling the new. They took all packaging. Finally My bed is very comfortable
September 21, 2024
The member of staff who served me was Cathy .
The member of staff who served me was very professional and very helpful, the mattress recommend I didn’t take , the one I tried for me was a great choice, love it 👍🏻👍🏻
September 15, 2024
Super service
A friendly and knowledgeable salesman who didn’t push you into buying the most expensive bed. Went through every detail to check we were happy with our purchase. Allowed us to take our time. Easy to get delivered and old bed collected. All through service excellent. There was a sale a few days after my order was placed and I even got a refund to cover this. I would definitely return to Dreams.
September 6, 2024
Friendly staff.
Friendly staff, plenty of advice but in no way pushy. Reasonably priced and couldn’t fault delivery team.
August 30, 2024
The staff were very helpful in choosing…
The staff were very helpful in choosing the best mattress for me even the delivery was spot on it’s the best money I’ve ever spent and the best sleep I have had in a long while
August 30, 2024
Friendly
Friendly, helpful staff. I felt confident that they knew all about beds. I used the ‘what’s my ideal mattress’ machine and was surprised that I should be looking at medium to soft mattresses. The mattress was delivered quickly and as I am elderly, they did everything for me. I am sleeping now so much better.
August 23, 2024
Excellent service the men who brought the mattress came within the time frame can't fault tgd service
From going into dreams to the delivery of our mattress tge service was excellent
August 12, 2024
Excellent service
Had an amazing experience at Dreams in Stevenage. From start to finish Mandy explained every detail. Her knowledge was incredible and she really helped us make our experience special. Looking forward to receiving our bed!
August 6, 2024
Unprompted review
always helpful and efficient.
July 6, 2024
Unprompted review
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