Luke at the Stockport Branch was 10/10. He immediately greeted us and offered us a drink, we got to chatting about what we were looking for. We’ve not shopped for a mattress before so when we were off... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly staff who were happy to help and suggested coming back when the bank holiday sale was on. Tried several beds and was advised which would be suitable for my arthritis
Gabe was really insightful. Showed us all the different options. We went in with an idea what we wanted. He showed us alternatives and gave us time to talk amongst ourselves but any time it looked lik... See more
We had never bought a mattress before, so we weren't sure what we were looking for. Gabe helped us get set up on their Sleepmatch device so we could get a better idea and gave us lots of advice based... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
57-89 Great Portwood Street, SK1 2ED, Stockport, United Kingdom
- 01615133784
3.9
Great
296 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stockport staff couldn’t give a flying poop
Went to look for a new bed and mattress in Stockport (and since buying from the Ashton one previously in the past I thought l'd stick with Dreams as had a good experience in Ashton) and tried the Stockport branch... the two staff (1 male, 1 female) could not care less that I was in the store waiting (the male chatting away and on the computer, possibly could have been inputting documents, the female just sat on her phone and eating)... I walked out.
December 11, 2024
Unprompted review
Reply from Dreams - Stockport
Good Afternoon,
Thank you for taking the time to leave your review. I am sorry to hear that you were not happy with your experience in our Stockport branch. Your feedback has been passed on.
If there is anything we can help with in the future, please let us know.
Many Thanks,
Simon
Very courteous & helpful staff & let us…
Very courteous & helpful staff & let us know more about the bed we chose. Delivery was on time.- before Christmas as promised..we are happy with this bed & mattress.
December 12, 2024
Take a little time to get useto new mattress …
We made our choice of mattress in the Stockport store and was very happy with the service received
The mattress arrived on the delivery day and the delivery man was very good and took the mattress upstairs to the bedroom cleared all packaging and left with some advice on caring for the mattress. The first night we used the mattress I found it a lot firmer than I remember in store. Three nights in with a mattress topper being used I now have a good night's sleep and am quite happy and comfortable with the mattress.
November 22, 2024
This bed is so comfortable we are…
This bed is so comfortable we are absolutely delighted with it & great service from in store & the delivery team top job done
November 30, 2024
The shopassistent was very helpful and the delivery men
The shopassistent was very helpful and the delivery ment
November 17, 2024
The Dream team at the shop in Stockport…
The Dream team at the shop in Stockport were brilliant, they were helpful and took time to take me through my order and delivery.
The delivery staff too were efficient and helpfully put the sofa together in super quick time which I really appreciated.
Thank you
November 8, 2024
Mattress
The mattress arrived on time and put in the bedroom.I am assured that it is very comfortable and he is having no issues with it.
October 23, 2024
Sleep Easy
Very comfortable environment with no undue Sales Pressure.
October 27, 2024
Unprompted review
In store people were very helpful…
In store people were very helpful (Stockport) and the opportunity to use the Sleepmatch machine helped me pick. The delivery was on time and both delivery people were great and covered their shoes! Would buy from here again.
October 5, 2024
excellent service from purchase to…
excellent service from purchase to delivery and assemble Jay shane & Ben were very polite professional friendly young gentleman and are a real credit to the Dream Team thank you for a great service ⭐️⭐️⭐️⭐️⭐️
October 4, 2024
Unprompted review
Really knowledgeable sales person
Really knowledgeable sales person, great bed frame and mattress
September 28, 2024
Excellent service
Excellent service provided, extensive product knowledge by staff, in particular Gabe. Sleep Match facility is excellent. Very pleased with the overall experience and look forward to receiving my bed.
September 28, 2024
Unprompted review
DISCUSTING delivery drivers
DISCUSTING delivery drivers……
Need to get people who know what they are doing…….
Definitely no people skills 😡😡😡😡😡
September 28, 2024
Reply from Dreams - Stockport
Good afternoon Gaynor,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you experienced a service issue during your delivery.
In order to investigate this matter, I did try to call you but I was unable to reach you. As such, I have sent you an email requesting some additional information.
I do hope to receive this soon.
Many thanks,
Kishan
The whole process of buying the…
The whole process of buying the bed,can't remember the gentlemans name but he was very helpful and assisted us throughout the purchase along with his colleague. The delivery was smooth and guys were excellent in putting it where was required. Just takes a little longer than told to to put it together. Overall fantastic service and highly recommend
September 1, 2024
Rachel and the team were really helpful…
Rachel and the team were really helpful and friendly. Nothing was too much trouble. The 2 gentlemen who delivered my mattress were also friendly.
August 17, 2024
Great service in delivery of beds, sales team and customer service
Great service in delivery of beds, fabrication of bed frames and afterwark clearance of packing materials. Special thanks to delivery team of dreams bed
Very grateful to the sales team of stockport and the customer service when handling our claim for the refund of price match policy. Thank you very much.
August 25, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.