Luke at the Stockport Branch was 10/10. He immediately greeted us and offered us a drink, we got to chatting about what we were looking for. We’ve not shopped for a mattress before so when we were off... See more
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Friendly staff who were happy to help and suggested coming back when the bank holiday sale was on. Tried several beds and was advised which would be suitable for my arthritis
Gabe was really insightful. Showed us all the different options. We went in with an idea what we wanted. He showed us alternatives and gave us time to talk amongst ourselves but any time it looked lik... See more
We had never bought a mattress before, so we weren't sure what we were looking for. Gabe helped us get set up on their Sleepmatch device so we could get a better idea and gave us lots of advice based... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
57-89 Great Portwood Street, SK1 2ED, Stockport, United Kingdom
- 01615133784
3.9
Great
296 reviews
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Great customer service from start to…
Great customer service from start to finish. Felt very at ease and comfortable. Great knowledge. Zak was very helpful, great customer service from him.
April 14, 2025
Unprompted review
Excellent service in-store in Stockport
Excellent service in-store in Stockport. Knowledgeable and friendly staff. Gabe in particular went above and beyond to help. We found what we needed and were able to order for quick delivery.
April 5, 2025
Unprompted review
The lady I dealt with was patient and…
The lady I dealt with was patient and knowledgeable and as a result I am very pleased with my bed. The delivery men deserve a mention. They were helpful and professional. I would recommend Dreams to friends and family.
March 21, 2025
Very good experience throughout
Bought three beds and one mattress for my son's new house, excellent service, both in the store and on delivery, very helpful and personal customer service, the beds look lovely and are good value for money, would recommend :)
April 6, 2025
Very comfy as needed
March 30, 2025
Great customer experience.
We had a great experience in Store and the delivery was as date prociced! We are very happy with our purchase.
The store and delivery staff both provided excellent service.
March 22, 2025
Overall good service but watch hidden costs
Overall good service and good product selection. Beware the ‘free delivery’ offer, I had £29 added to the bill for ‘room of your choice’ as part of this free delivery. Sneaky and not what I’d expect from a reputable retailer
March 9, 2025
Unprompted review
Full marks to Dreams
First I was impressed with the staff at the Stockport branch. Baba guided me through the various beds that would meet my requirements so I knew that I had made the right choice. There was no hard sell. They explained all the various options for payment and I decided to pay the deposit and full payment when required.
On the delivery (which was the one on my original order form) the team rang to let me know when they expected to be at my house which was easily within the two hour window. The team were very good, using slippers over their shoes and took care in getting the bed packages up my tight right-angled stairwell.
They then assembled my bed and talked me through the operation of my bed. Couldn't have asked for more. Your staff are a credit to your company.
I am very happy with my new bed.
March 14, 2025
Fantastic customer service!
We had never bought a mattress before, so we weren't sure what we were looking for. Gabe helped us get set up on their Sleepmatch device so we could get a better idea and gave us lots of advice based on our specific needs. He made us a brew and let us browse without rushing us or pressuring us. All in all, a great experience, and we are very happy with our final purchase: my back pain is completely gone!
March 2, 2025
GREAT SERVICE FROM A TO Z…
A GREAT SALESMAN WHO WAS INFORMATIVE AND HELPFUL THROUGH TO A CONSTANT STREAM OF INFORMATION AND UPDATES ABOUT OUR ORDER ALONG WITH A FIRSTCLASS INSALLATION TEAMT
March 9, 2025
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, made the choice and purchase easy and made it clear how the payments would work. It was nice to pay a small deposit at the time to enable us to plan ahead for the balance. There was a small mistake made with our order, but we corrected this by contacting Dreams online.
February 20, 2025
Really great service
Really great shopping experience with friendly, knowledgeable staff. Amad really helpful. Great quality bed. Well wrapped and easy to put together. Friendly delivery team.
January 19, 2025
Very helpful assistant
Very helpful assistant. Didn't feel pressurised but was given time and advice.
February 12, 2025
Bought a Kikham KS mattress at Dreams…
Bought a Kikham KS mattress at Dreams today. Sales person Lacey had all the knowledge relating to products & guided us to the mattress suitable for purpose. Very pleased to be shopping at Dreams Prices are very competitive & look forward to a stress free delivery & many comfortable nights sleep
January 15, 2025
Unprompted review
Whole experience from initial enquiry…
Whole experience from initial enquiry to delivery was good, I assembled the bed myself and it was fairly easy as it was a single Ottoman, but if you are not handy they will assemble it for you for an extra price
I found the matress is a good and comfortable as wanted. The in store service was a great experience and the sales assistant was knowledgeable and had a pleasant demenor.
January 15, 2025
Professional and friendly service from…
Professional and friendly service from Asad at the Stockport Branch
January 9, 2025
Delivery & build of the bed was very…
Delivery & build of the bed was very good & the bed is very comfortable 👍
December 19, 2024
Excellent service
Lovely, friendly staff. We were kept updated about the delivery. Great quality bed. Excellent service all round
December 14, 2024
Highly recommend
Fantastic knowledge and advice of the shop assistants and the delivery crew.
Very well informed about the delivery.
Quick and professional delivery with very helpful advice regarding building the divan.
The bed looks very smart, is very well built and provides lots of storage space which is easy to access.
Great night sleep. Fantastic value for the money
December 12, 2024
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