Luke at the Stockport Branch was 10/10. He immediately greeted us and offered us a drink, we got to chatting about what we were looking for. We’ve not shopped for a mattress before so when we were off... See more
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Friendly staff who were happy to help and suggested coming back when the bank holiday sale was on. Tried several beds and was advised which would be suitable for my arthritis
Gabe was really insightful. Showed us all the different options. We went in with an idea what we wanted. He showed us alternatives and gave us time to talk amongst ourselves but any time it looked lik... See more
We had never bought a mattress before, so we weren't sure what we were looking for. Gabe helped us get set up on their Sleepmatch device so we could get a better idea and gave us lots of advice based... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
57-89 Great Portwood Street, SK1 2ED, Stockport, United Kingdom
- 01615133784
3.9
Great
296 reviews
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Very happy
Fast, efficient delivery. Bed and headboard good condition. Not tested the bed as it is in the guest room.
May 31, 2024
the guys delivering in and out very…
the guys delivering in and out very quickly, i self assembled and although it was easy enough still took a couple of hours, the mountain of cardboard and packing at the end also signaled a trip to the local tip, overall the bed is excellent and the mattress is magnificent, ordering and organizing the delivery everything was easy from start to finish.....:)
May 11, 2024
Very good service
Very good service. They really know their beds. Bought one and very happy with it!
May 10, 2024
New Mattress
Efficient and friendly staff in branch, and exemplary delivery comms. to follow.
The delivery guys were also a pleasure to meet.
All in all, a great experience.
May 12, 2024
New bed time
Great service. Staff very helpful and polite. Very pleased with my product
April 20, 2024
Great company and very helpful and…
Great company and very helpful and staff are great xx
April 5, 2024
Unprompted review
Staff very helpful
Staff very helpful. Everything went smoothly from the ordering stage to delivery. Would recommend.
April 6, 2024
the bed is quality and is comfort to…
the bed is quality and is comfort to lie down on it
March 29, 2024
Faultless from start to finish.
March 22, 2024
May use AI-assist with repliesRead more
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Utterly appalling service at Stockport…
Utterly appalling service at Stockport branch. Took two days to order the mattress and guaranteed delivery before Easter. I paid extra for that and said I would only order it if delivery could be guaranteed, of which they assured me.
Said they would phone me back twice and never did so I had to chase them. Staff are pleasant but rather clueless and always passing it on to someone else.There was an IT issue at the time but the human errors were to blame for not paying attention to the customer’s wishes
When I did phone them today they said delivery would be the week after Easter which I had specifically said would deter me from ordering
I cancelled the order and went online. Took 10 minutes with another company and they will deliver in two days
Needless to say I will not be using Dreams again, but please see the comments below
am a genuine customer
Graham
Ps , since writing this review a representative of the company has contacted me to apologise and asked for further details of my experience. He was genuinely concerned about the failures on this occasion and will follow up expeditiously.
I was impressed by his approach and genuine wish to get things right in future. He is also sending me a set of pillows as a gesture, which I accepted.
So , no complaints on the follow up!
March 22, 2024
Unprompted review
Reply from Dreams - Stockport
Good afternoon Graham,
Thank you for taking the time to leave us your feedback.
I am terribly sorry about the issues you have experienced during your customer journey.
I am so glad we could speak today as the additional information and feedback you provided will allow us to ensure that the communication issues are addressed.
I have sent you a quick email too and should you require any assistance in the future, I will be happy to assist you.
Many thanks,
Kishan
Sales lady absolutely great
Sales lady absolutely great. Only had items just over a week and seem great. The delivery was a little disappointing has an OAP(73) and on own was expecting the bed to be set up and rubbish removed.
March 15, 2024
Great attention from the staff
Great attention from the staff. Great products at great prices. Staff are not pushy and actually listened to our needs.
February 20, 2024
Good experience
The whole experience was good x from visiting the showroom
To great delivery
March 3, 2024
Excellent service
From entering the store, to delivery of my mattress the service was excellent. I was tested as to which mattress would suit me best, offered 3 mattresses to try. Once I had decided everything was explained and I left with free pillows and a mattress cover. It was delivered by 2 courtious men who took away old mattress and unpacked new one leaving me only to make my bed. Excellent
February 18, 2024
Excellent service
Excellent service in the store and delivery. Especially recycling of old mattress and efficient assembly of new bed, made in the UK too! Would recommend.
February 17, 2024
Looking for an Ottoman bed …
Our visit to this store on 2 occasions were enjoyable. Ryan who helped us could not have done more to help. He offered us lots of options within our budget. Very eager to help and listen to my concerns as I suffer with a bad back. Great service in a lovely store
February 13, 2024
Unprompted review
New mattress
New mattress is excellent and working in helping me get a good night's sleep and helping my back also.
It's doing what the staff said it would, they were very helpful and explained very thing clearly to.
February 10, 2024
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