Customer service was spot on. Nikki greeted and welcomed us, we explained our purpose of the visit, Nikki explained the store layout and pointed some details re current offers out then left us to ta... See more
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Professional and friendly service. Excellent products and affordable prices. Very nice sale assistant Dina helped us choose the right mattress. We used the sleep match technology which was a great exp... See more
I found the assistant Vicky very efficient and helpful she made my visit so pleasant and showed me how the test bed worked and gave us different options of mattresses to try. A really nice lady and wi... See more
Experience in store was good, we were shown options to suit us. The only downside was timescale for delivery, 6 weeks. The bed when arrived was put together quickly and efficiently and was demonstrate... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Etruria Way, ST4 6JQ, Stoke-on-Trent, United Kingdom
- 01782459250
4.9
Excellent
267 reviews
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Our bed turned up on time
Our bed turned up on time. Excellent service from the delivery guys. Polite and courteous. They took all packing away with them. The bed is awesome. Thanks everyone
March 16, 2025
Jane the lady at dreams was amazing and…
Jane the lady at dreams was amazing and ensured I had the correct mattress.
March 14, 2025
From viewing the beds in the shop to…
From viewing the beds in the shop to having it delivered and put up was hassle free. The staff in the shop were very helpful and didn't rush me and let me take as long as I wanted. The delivery drivers were very respectful and polite and wore shoe protectors whilst in the house. Overall a great experience
March 13, 2025
very helpful and caring all the way…
very helpful and caring all the way from the shop visit to delivery and the comfort of the product
March 6, 2025
Great mattress
Arrived when due helpful friendly delivery team would recommend definitely
March 2, 2025
Good advice about the relevent type of…
Good advice about the relevent type of bed l require for a back problem. Able to try all the relevent beds to find the correct one for me. Pleasant young lady advised about beds with no pressure also purchased a tempa memory foam pillow.
February 21, 2025
Dreams - mattress purchase review
Bought a king sized mattress from dreams. Upon entering the store we was welcomed by a friendly gentleman who helped us throughout. We went to the tester bed where it tells you what mattress is best for you which was very interesting and useful to know. We went around the store browsing and testing before we settled on the perfect mattress. The experience was great, really helpful and made the process of choosing a mattress much easier. When the mattress was delivered they took it straight to my room and were very helpful when delivering. Communication for delivery was great. All round fantastic experience and would recommend purchasing from dreams.
February 13, 2025
Great product easy to assemble
February 20, 2025
Overall first class service
February 15, 2025
7 days with our new 🛌- after visiting the store in…
7 days in after visiting the store in Stoke, with a pre arranged delivery date - the removal and installation went very smoothly. We were kept updated for our delivery with an ETA of 07.30 - the lads arrived at 07.20 (& we were ready). Job completed by 08.15. Excellent 100% satisfaction.....very much recommend- Plus the bed's a DREAM...
February 15, 2025
Great people the only place to go for a bed delivery lads very helpful
Great people great place to go for a bed delivery lads very helpful
February 8, 2025
The product was delivered just as…
The product was delivered just as scheduled, and it's okay
February 8, 2025
Mr Tom was an excellent customer…
Mr Tom was an excellent customer service oriented person . High class service and sorted all my questions. Very knowledgeable of what he is doing.
Amazing experience with Dreams Eturia way Stoke On Trent
January 30, 2025
Unprompted review
Sleep tight Very helpful good people to deal with
Very helpful good people to deal with
February 2, 2025
Unprompted review
Andrew Nixon - Great Customer Service
Andrew Nixon really looked after us, sharing ideas and recommendations.
We ended up buying a mattress plus bed based on his help.
Thank you!
January 31, 2025
Great experience choosing the right…
Great experience choosing the right mattress for me. Lots of advice without being pushy and listened to my budget
January 31, 2025
Great experience
Great experience
Very freindly customer service and got the perfect mattress for me and my wife at a decent price
January 26, 2025
For a Dream Experience visit Andy at Dreams
After having a nightmare with an oline company and receiving a bed not worthy of my dog to sleep on. Myself and my husband visited Dreams, we were greeted by Andy- if you need a new mattress this is your go to man. He was fab, friendly, knowledgeable and just an absolute pleasure from start to finish. Andy listened and sympathised with our situation and did everything in his power to help solve our problem. We left dreams extremely happy and it has restored our faith after a disastrous online purchase. I will never make that mistake again and will be 100% returning to dreams and andy for any future purchases
Keep it up Andy and team- Your a Dream to buy from
January 17, 2025
Unprompted review
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