Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... See more
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Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... See more
It was a pleasurable experience at Dreams, Llansamlet, looking for the right bed to ensure good sleep with good support. The 'test' bed that does a composite map of your body shape and sleep posture i... See more
Staff in Dreams were very friendly, helpful and informative. Did not feel rushed or pressurised into purchasing at all. Given plenty of time and privacy to think and discuss. Used sleepmatch to find... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, United Kingdom
- 01792981767
4.8
Excellent
190 reviews
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From the moment I walked into the shop…
From the moment I walked into the shop everyone was so welcoming, sales , delivery all excellent. My new bed is amazing
December 1, 2024
Good and helpful staff and delivery on…
Good and helpful staff and delivery on on time.
November 17, 2024
Excellent delivery driver co worker excellent
They were brilliant and toke care and very helpful.
Thank you
November 15, 2024
Matteress arrived on time delivery crew were helpful and rang to say they erre on their way. Matteress is lovely allover everything went as well as it could. …
Matteress arrived on time delivery crew were very
November 15, 2024
Perfect bed.
Great staff, didn't rush me choosing my bed. Fantastic comfy bed for a Fantastic night sleep. Couldn't be more happier.
November 8, 2024
Excellent service from the time we…
Excellent service from the time we entered the store. Delivery excellent.
Night sleep exceptional. Highly recommended. Thank you Dreams 😊
November 1, 2024
Just wow
Everything was great from start to finish at the Llansamlet Dreams branch. Brilliant service, good knowledge of products, very friendly and professional. Parted with a lot of money for a Tempur Matress, pillows and matress protector but oh my god, when it was delivered, we couldn’t wait to test it out. We were not disappointed, best nights sleep we have had in along time. I must also say how great the delivery guys were. Friendly, knowledgeable and helpful. Very impressed and have already recommended you to friends.
October 25, 2024
Excellent All Round Service
Very professional service and successfully met all deadlines. Additionally, all rubbish removed.
October 12, 2024
Excellent service from start to finish
Excellent service from start to finish. The sales assistant Sue was courteous, polite and very knowledgeable about the products we were looking for. Talked us through everything and made us feel comfortable. We really could not fault Sue at all. We were also offered refreshments. Something I have never experienced before when shopping for the home.
October 4, 2024
Unprompted review
New bed
Everything was on time, kept in regular touch, never let me down.Product was as described.
September 14, 2024
Fantastic service from the second I…
Fantastic service from the second I walked in the shop sue was brilliant the bed was delivered upstairs a d put in place e brilliant service
August 14, 2024
Happy to recommend Dreams
Really pleased with the mattress, and very happy with the delivery and taking mattress to the bedroom.
September 8, 2024
Brilliant service from start to finish The sales assistant in the Swansea…
The sales assistant in the Swansea store was very helpful and gave us plenty of time to try out 2 different mattresses. She (I unfortunately have forgotten her name) was excellent.
The 2 delivery men were the best I have ever had, so kind caring. One’s name was Davood not sure of the others name.
August 17, 2024
Sales team were very helpful and the…
Sales team were very helpful and the delivery team were extremely helpful and polite very professional… all in all I’m really happy with what I’ve received no complaints thank you very much the dream team ❤️
August 25, 2024
A very smooth delivery and a very…
A very smooth delivery and a very comfortable mattress
August 25, 2024
Staff in Dreams were very friendly
Staff in Dreams were very friendly, helpful and informative. Did not feel rushed or pressurised into purchasing at all. Given plenty of time and privacy to think and discuss. Used sleepmatch to find a range of mattresses suitable for us. Really happy with interest free credit payment options and 100 night guarantee.
Delivery date given on day of purchase and plenty of communication nearer the time to confirm delivery time. Delivery team pleasant and efficient.
Only had the mattress a couple of weeks but all good so far. Less aches and pains so worth the time, effort and money of going to a shop and getting proper advice.
August 22, 2024
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