Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... See more
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Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... See more
It was a pleasurable experience at Dreams, Llansamlet, looking for the right bed to ensure good sleep with good support. The 'test' bed that does a composite map of your body shape and sleep posture i... See more
Staff in Dreams were very friendly, helpful and informative. Did not feel rushed or pressurised into purchasing at all. Given plenty of time and privacy to think and discuss. Used sleepmatch to find... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, United Kingdom
- 01792981767
4.8
Excellent
190 reviews
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Great price good quality item
Great price good quality item. Excellent retail and delivery service.
February 21, 2025
From welcome in store we chose new bed…
From welcome in store we chose new bed after detailed exposition by staff member Yvonne .We are pleased with our purchase and look forward to many nights of peaceful and comfortable sleep
January 25, 2025
Delivery was on time and supported by a…
Delivery was on time and supported by a phone call becorehand
February 15, 2025
Sales process easy and professional
Sales lady Sue at Swansea Llansamlet was very patient with us and made the purchase process very easy. Delivery team very pleasant, polite and professional assessed the route for bringing in items wearing protective shoes and installed bed having us to check on product afterwards. However, never had a memory foam mattress will take a while to get use to. Since our purchase, Dreams have advertised Sales on beds and giving pillows and duvets free. We had pillows free but had to purchase super king duvet but would have been nice to receive duvet free considering bed wasn't delivered until 27 January 2025.
November 3, 2024
Highly recommend
We needed a new ottoman bed for our son, so my wife and I decided Dreams was the best company to choose. Upon viewing the one we liked on the company website. I headed over to our local store. The sales executive I spoke to showed me a few different choices of bed frame and mattresses, and was offered a warranty. I received excellent customer service. And delivery and installation was only a couple of weeks later,
February 1, 2025
Very helpful and informative staff
January 24, 2025
Unprompted review
Very comfortable mattress
The mattress is very comfortable and I am start to used to it after two of purchase
January 26, 2025
Everything was great from purchase to…
Everything was great from purchase to delivery
January 10, 2025
Helpfull staff.
January 10, 2025
Dreams delivered when they said they…
Dreams delivered when they said they would and contacted me the day before to let me know the two hour time slot. Delivery men were very polite and helpful. I was very pleased. Delighted with the beds too. The sales people in the showroom were also very helpful and gave us a cup of tea.
December 15, 2024
This bed has transformed my life.
This bed has transformed my life.. It was delivered on time.. very courteous delivery men who also assembled the bed.. From the first night it was so so comfortable.. Would highly recommend
December 13, 2024
No problem whatsoever
In all fairness our experience with dreams was great there was no hard selling of products or insurance which made us take some (we wanted the bed) the guy was brilliant, listened to us and made recommendations, even down to the delivery driver he asked who was building
The bed and the wife said me. The delivery driver gave hints and tips on how to do it and well……. It went together like a dream.
December 2, 2024
Fab bed we both love it 🛌
December 13, 2024
The go to place
From start to finish dreams have been amazing! From helping choose the right bed and mattress all the way to delivery. All workers were great and so polite and kind! 100% recommend to everyone
December 10, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a high hope to get a new bed and…
I had a high hope to get a new bed and a mattress,as I have chronic lower back pain.I am affraid non of the Dream mattresses I had received resembled the one I tried in store. .The customer service once told me that I am only allowed to exchange the mattress 3 times if I am not happy, since some customers had change their mattresses 10 times they had to change their terms.I ended up with a firm mattress which is not firm at all.and it is an expensive mattress.Now I underestand why those customers had to exchange their mattresses ten times! I am very disappointed with Dreams and will never shop from them again.
October 4, 2024
Unprompted review
Reply from Dreams - Swansea
Good Afternoon Kimia,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are not happy with your mattress.
So I can assist you further, I have requested your details via Trustpilot, I hope to recieve this information soon.
Many thanks,
Faye
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