I think your sales assistant was very helpful. I then was able to find a mattress which fitted my requirements. However when waiting for my receipt the supervisor was called and she did ask did I want... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went to Dreams in swansea. They was fantastic made you feel comfortable even give me a coffee! Went through all the stuff! Ending up with a bed with a built in TV. And 0%APR no point in giving your... See more
Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... See more
Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, United Kingdom
- 01792981767
4.8
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service, advice, delivery and satisfaction
Fantastic service from the lady in store and the advice given down to the delivery drivers who delivered our bed.
We are more than satisfied and our new bed and mattress are fantastic ! Sleeping so much better 😄
Would recommend Dreams to friends and family !
February 16, 2024
Bed delivered on time
Bed delivered on time. Delivery men were very efficient and polite.
Very pleased with the tempa mattress
February 10, 2024
Good service, great value and Lots of Choice.
We have bought our beds from Dreams for many years.
Personal service from Ian.
We thought we knew what we wanted before we arrived. However once we tried the Sleepmatch and tried the options offered a small change in tack.
Prices came well under what I was expecting, bonus.
February 2, 2024
Unprompted review
Fantastic customer service
Fantastic customer service from Yvonne very helpful and polite and the delivery men were brilliant nothing was too much trouble a fantastic service all round .I would recommend this shop .
January 31, 2024
Unprompted review
Excellent in store experience and…
Excellent in store experience and excellent delivery service
January 27, 2024
The sales team where brilliant didn't…
The sales team where brilliant didn't pressure me gave me plenty of time to look at the products and the delivery team where outstanding would recommend to family and friends
January 19, 2024
Excellent service
Excellent service. Jason and colleague arrived well within the timeframe given. Replacement of the mattress was seamless. Jason went over and above. Would thoroughly recommend Dreams for their service and professionalism.
January 13, 2024
Turned up exactly when stated and…
Turned up exactly when stated and delivery men were excellent
December 23, 2023
Staff very knowledgesatisgiedable.excellent…
Staff very knowledgeable.excellent quality and price
December 9, 2023
Very Helpfull in store experience
Very Helpfull in store when choosing a new matress
Tested our requirement on there electronic test bed
Found the one that meets our need at a good price
November 19, 2023
Courteous and delivery was on time.
October 7, 2023
Sweet Dreams…sweet prices sweet experience
My partner and I went to Sweet Dreams bed shop in St David’s way Llansamlet today looking for a king size mattress
Helpful staff member Andrew was able to show use a good selection of mattresses with some excellent insight product knowledge
Also purchased a rise & recline lovely comfortable chair at a brilliant price so susubstantial saving in comparison to other chairs
Overall brilliant shopping experience I would definitely recommend a visit to check out their products and appreciate the good service
October 7, 2023
Unprompted review
GREAT SERVICE AND PLEASANT STAFF AND A…
GREAT SERVICE AND PLEASANT STAFF AND A LOVELY CUP OF COFFE.THE BED IS A DREAM IN ITSELF,NO MORE BAD BACK AND NO MORE BAD NECK.
October 7, 2023
Quality Purchase
Perfect purchase of good quality.
Delivery was effortless compared to other large retailers.
Assembly installations were simple and easy to follow.
We are enjoying our new bed immensely.
September 8, 2023
I,m sleeping
September 24, 2023
Amazing staff at Dreams in Llansamlet
Had a fantastic experience purchasing a mattress from Dreams in Llansamlet. I initially dealt with Yvonne who went an above and beyond to find me the perfect mattress, which I needed for my back issues. Yvonne gave me a range of options, and was extremely friendly which put me at ease!
When I came back to purchase the mattress I dealt with Ian who again was friendly, knowledgable and made the experience totally stress free.
August 27, 2023
dreams swansea
amazing products in store very friendly knowledgeable staff dont hestitate to visit dreams swansea talk to yvonne 😊
August 28, 2023
Unprompted review
Staff at the store were knowlegable
Staff at the store were knowlegable, professional and patient. Delivery staff were likewise plus efficient and respectful. No mess and no fuss there was absolutely no disruption.
August 3, 2023
Very efficient
Delivery was on time and the delivery crew were extremely accommodating and friendly. They made the delivery, took away my old mattress and the wrapping for my new one. The whole business was done within 5 minutes.
August 4, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.