I think your sales assistant was very helpful. I then was able to find a mattress which fitted my requirements. However when waiting for my receipt the supervisor was called and she did ask did I want... See more
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I went to Dreams in swansea. They was fantastic made you feel comfortable even give me a coffee! Went through all the stuff! Ending up with a bed with a built in TV. And 0%APR no point in giving your... See more
Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... See more
Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, United Kingdom
- 01792981767
4.8
Excellent
192 reviews
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from the moment we stepped into the…
from the moment we stepped into the DREAMS shop t having our delivery into the room of our choice we had an amazing experience. Fair play they could not have done better
August 4, 2023
Good service
Store can be busy, use the sleep machine to help selected a matress rather than randomly selecting.
July 1, 2023
Very helpful team on arrival with good…
Very helpful team on arrival with good knowledge, allowed to browse but had to wait 15minz to use the machine to see what type of mattress was needed due to only 2 employees on and 4 customers. Had a different staff member when ready to purchase and was given different advice. First was told to buy the cheapest mattress as there was a 30 day guarantee and it was better to "trade up" if it wasn't right as there was no refund if we "traded down" on the guarantee. Second person advised to just go expense as that was always best, fortunately had a budget for the expensive and so far so good.
July 12, 2023
Mattress and ottoman .service from Susan at the…
Excellent service from Susan at the Swansea store. Excellent service from Lee and his colleague who delivered my daughter's Tempur mattress, and the efficient service in assembling my son's ottomam.
June 10, 2023
Great service
Great service, attention to detail and a personal service. Highly recommend Dreams to all family and friends
May 6, 2023
May use AI-assist with repliesRead more
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Poor advice and after sales care
My Elderly relatives recently purchased a mattress and divan, and chose to go in store for advice and guidance as my Uncle has Dementia and mobility problems and is partially blind.Following delivery of items, it transpired that the base is too high, causing my uncle to fall and he has been using the spare bedroom since. My Aunty and myself have been in touch with customer services and unfortunately they are happy to replace the mattress but not base, which is the issue and we feel it is not fit for purpose. We have been regular customers for many years and have be happy with the product and the advice given, but unfortunately at our time of need we feel we have been extremely let down by dreams having spent 2,000 which as pensioners we can ill afford, and now the new bed resides in the unused spare room. NEVER AGAIN WILL WE RECOMMEND OR USE DREAMS
May 11, 2023
Unprompted review
Reply from Dreams - Swansea
Good afternoon Heather
I am sorry for the issues your Aunt and Uncle have had with the bed base. I have called and spoken with your Aunt and we have reached a resolution that she is happy with.
Should you wish to discuss the matter further with myself, please feel free to email me on pl33@dreams.co.uk.
Many thanks
Peter
Very friendly customer service
Very friendly customer service. Fast delivery and assembling of the product. Overall good service
April 15, 2023
excellent service and friendly personnel
March 7, 2023
Quiet time of day and instant service
Quiet time of day and instant service. The 3 minute digital mattress assessment was both amusing and interesting. Very satisfied and sleeping soundly on new mattress
March 9, 2023
Good customer service
Good customer service. Prompt delivery. Pleasant delivery men and store staff. Excellent bed.
February 5, 2023
Great service
sue was brilliant. couldn't have done any more to help us, fantastic service!!!
i would highly recommend Dreams in swansea
February 21, 2023
Unprompted review
Knowledgeable and Friendly
Very Knowledgeable staff and was made to feel very welcome. Was guided through the different products and felt that I was well informed when it came to making my purchase.
February 18, 2023
Unprompted review
Buying a mattress
Dreams were helpful and delivered the mattress as agreed and on time.
February 1, 2023
I was advised very well what mattress…
I was advised very well what mattress would suit my needs. I didn't have to get used to my new mattress, it was great right from the start.
January 12, 2023
Great customer service
Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you to decide time the delivery team were very pleasant and very helpful to your needs finaly please with our purchase
November 28, 2022
Unprompted review
Outstanding service
Customer service in store was attentive, but not at all pushy. The communication from store and delivery team was simply outstanding. Product quality excellent.
October 22, 2022
Unprompted review
Great experience at Dreams Swansea
Great experience at Dreams Swansea, Sue was friendly and helpfull throughout our visit. Helped select the right product for what we required. Can't wait for it to arrive soon.
November 13, 2022
Unprompted review
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