Dreams - Swansea Reviews 

192
TrustScore 5 out of 5

4.8

Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF Swansea, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I think your sales assistant was very helpful. I then was able to find a mattress which fitted my requirements. However when waiting for my receipt the supervisor was called and she did ask did I want... See more

Rated 4 out of 5 stars

I went to Dreams in swansea. They was fantastic made you feel comfortable even give me a coffee! Went through all the stuff! Ending up with a bed with a built in TV. And 0%APR no point in giving your... See more

Rated 5 out of 5 stars

Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... See more

Rated 5 out of 5 stars

Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, United Kingdom

  • 01792981767

4.8

Excellent

TrustScore 5 out of 5

192 reviews

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4.8

All reviews

(192)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality and a warranty, what more can you ask for?

Guy who served me in the shop itself was very nice, and everything was arranged very quickly. Also free water, which is nice! :)

Delivery was straightforward, and happened extremely fast. Couldn't be happier with the product itself too!

In my opinion it's very good value for money - You use it daily, it lasts for years, and has a warranty!

October 4, 2022
Unprompted review
Rated 5 out of 5 stars

Helpful staff, well informed, not pressured.

The staff were polite, friendly and professional. The sleep matcher machine genuinely helped.
I felt listened to and not pressured throughout my few visits to the store - this resulted in a bed and frame purchase I was very happy and well informed about.

August 13, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect service and helpful

From entrance to the store the staff were very helpful and knowledgeable. She helped from the get go and every aspect of our time in the store. From all the helped we did purchase a mattress that was recommended by the sleep machine and the staff made sure we tried and had a good choice to choose from

June 29, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service in store and delivery

Bought a mattress and pillows from our local Dreams store. I was met by a lovely lady, who went through a few choices based on my budget and style preferences. The mattress was booked to be delivered and was delivered exactly on time as promised by two nice guys who asked where to drop off the mattress. Excellent service.

February 8, 2022
Unprompted review
Rated 5 out of 5 stars

Dreams - Llansamlet

My partner and I just bought ourselves a bed from dreams and we were extremely happy with our experience. Ricky was very helpful from the moment we stepped in the door. I also found the sleepmatch amazing and really helpful!

December 29, 2021
Unprompted review
Rated 3 out of 5 stars

Mattress is a lot firmer than we…

Mattress is a lot firmer than we expected
Have had to purchase a memory foam topper
We did go on the sleep master machine so I don’t think it’s as accurate as it says

December 29, 2021
Unprompted review
Dreams - Swansea logo

Reply from Dreams - Swansea

Good morning

Thanks for leaving us your review. I am sorry to hear your mattress feels a bit firmer than expected.
With all new mattresses, they might feel slightly firmer when delivered however with use, the fillings settle and eventually feel like the one tried out in the store.
We do however offer a comfort guarantee if you're finding your mattress uncomfortable.
I have emailed you with details of this and it also contains my direct details.
Kindly let me know your thoughts after you have had a chance to look into the proposal made.

Many thanks

Stephen

Rated 5 out of 5 stars

Visited the llansamlet store with my…

Visited the llansamlet store with my elderly neighbour who wanted to buy a new bed. We were greeted by Yvonne who showed us the many options. We purchased a double divan bed and mattress and were very impressed with the service. Yvonne rang back the same day with a very acceptable delivery date. My neighbour is delighted with her purchase.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

A very helpful and successful visit to…

A very helpful and successful visit to dreams in Swansea, and a purchase made easy with their recommendations. I would certainly recommend friends to try the sleep pod, it was 3 minutes well spent, and we ended up buying one of the suggestions.

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

Superb service..

Superb service and all very friendly throughout. The mattress I chose using Dream Match is the most comfortable one I've ever had. Just brilliant.

October 9, 2021
Unprompted review

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