I think your sales assistant was very helpful. I then was able to find a mattress which fitted my requirements. However when waiting for my receipt the supervisor was called and she did ask did I want... See more
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I went to Dreams in swansea. They was fantastic made you feel comfortable even give me a coffee! Went through all the stuff! Ending up with a bed with a built in TV. And 0%APR no point in giving your... See more
Firstly great customer service in store giving you plenty of time to view with no pressure put on you to buy plenty of selection to view aswell,booking delivery was easy with plenty of options for you... See more
Susan welcomed us the moment we walked through the door in a non intrusive manner, introduced us to the sleep match machine and then showed us around the mattresses the machine recommended, answer... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Enterprise Retail Park, Llansamlet, SA7 9RF, Swansea, United Kingdom
- 01792981767
4.8
Excellent
192 reviews
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Great service from the moment I entered…
Great service from the moment I entered the store. Welcomed nicely & with no pressure. Very helpful staff and thoroughly enjoyed the sleepmatch experience. The recommendations were all extremely comfortable and Yvonne had plenty of information to make my decision as simple as possible. Wish I’d visited before as could have saved hours of online research .. there’s nothing like feeling you have a personalised mattress selection!
October 5, 2021
Unprompted review
as simple and easy to use no quibbles
The dreams shop to house was simple and easy to use no quibbles
September 25, 2021
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Awful returns/ refunds procedure.
Awful returns/ refunds procedure.
I bought a divan and mattress in April this year. Delivered in may. By august myself and husband had noticed significant indentation we felt were a sign that the mattress was faulty. We contacted Dreams. It was a month until their assessors Homeserve were able to come out and evaluate this. They agreed that the 4cm dip failed the expected tolerance of up to 2.5 cm and the mattress should be replaced. A week later I had heard nothing from dreams so recontacted them. Apparently they feel that rotating the mattress should magically remove this unacceptable sag and are refusing to refund or replace the mattress. This is in breach of the consumer right act.
Naturally I will be pursuing this complaint.
Do not buy from here unless you feel spending over £1000 every 4 months for a new mattress is acceptable
September 22, 2021
Unprompted review
Reply from Dreams - Swansea
Good morning Zoe
Thanks for leaving us your review. We are sorry to hear of the dip in your mattress.
Could you kindly provide you Dreams order number so that we can look into this for you?
The email address to send this to is sg41@dreams.co.uk and use #385388 as your unique reference in the subject header.
Once received, we will look into.
Many thanks
Stephen
helful friendly staff good choice of…
helful friendly staff good choice of product
September 4, 2021
Unprompted review
Brilliant service by Ian in the Swansea…
Brilliant service by Ian in the Swansea store - very happy with our purchase and experience and would recommend
August 26, 2021
Unprompted review
Excellent service
Excellent service. Very helpful. No pressure on purchase
June 28, 2021
Unprompted review
Dreams can come true l…
Visited Dreams store in Swansea retail park to look for a matttress.Tried the electronic bed to assess mattress type.Brilliant piece of kit and does work. We had a very good rep at the store. No pressure sales techniques. No rushing. Just browse, test, ask anything Ended up buying a mattress, a lot more than we intended paying, but we believe its going to be worth every penny.Thank you Dreams.
June 27, 2021
Unprompted review
Reply from Dreams - Swansea
Hi Kevin,
Thank you for taking the time to share your feedback with us, we are glad to hear that you enjoyed your experience with us.
Please don't hesitate to reach out to us \if you have any questions at all, we'd love to help.
Best wishes,
Charlie from The Customer Services Team
Great experience
Excellent experience with Yvonne buying a mattress at Dreams, Swansea. She was helpful from start to finish and made the process of buying a new mattress quick and straightforward.
June 14, 2021
Unprompted review
Reply from Dreams - Swansea
Hi Nicola,
Thank you for your 5 star review of our Swansea store.
We're pleased to hear you enjoyed your visit and found our in-store staff helpful.
We're especially pleased to hear of the excellent customer service you received from Yvonne.
Our team works very hard to make sure every customer experience is exceptional, so we are pleased to hear your experience with us was of such a high standard.
Kind regards,
Charlie
Visited Dreams in Llansamlet
Visited Dreams in Llansamlet, Sue the sales person was amazing, she showed us all the beds that would suit us and helped us pick the perfect mattress. She explained the offers and ensured we had best value for money. We were even able to take away our free pillows!
June 8, 2021
Unprompted review
Fantastic Service
Amazing service from Sue in your Llansamlet store in Swansea. She was extremely knowledgeable about the products but never pushy in trying to make a sale. I would recommend this store to all. Counting down the sleeps until my new mattress arrives.
December 21, 2020
Unprompted review
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