Justin from Dreams Taunton is pretty flippin awesome. He sorted out my mattress exchange and refund efficiently, painlessly, and far quicker than I thought possible in the modern world.
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See what reviewers are saying
Sentry was delightful. She greeted us warmly upon entering store and was very helpful in measuring body weight to mattress and allowed a chance to try several mattress, without trying to influence sal... See more
We went to the Taunton branch to purchase a new king size bed and mattress. Once we had walked around the store and viewed the large selection, we sat down at a desk and spoke to the assistant, Pip... See more
The sales staff's service has been excellent. We've been to the store three times to decide, and at no point did they pressure us; all three times they were very attentive. Special mention goes to the... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Riverside Retail Park, Hankridge Way, TA1 2LR, Taunton, United Kingdom
- 01823772479
4.7
Excellent
177 reviews
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My Dreams experience.
The lady in dreams Taunton was very attentive and helpful, not pushy and gave me the time to make a decision.
The whole process from start to finish was perfect.
A King size bed and 2 bedside csbinets were a good price compared to other local bed companies.
Delivery ran smoothly and they gave me a 2 hour time slot.
Highly recommend this company.
December 28, 2025
Didnt rush us
Didnt rush us. We were able to take our time to choose. Very polite. Would come here again
February 13, 2026
Excellent service
Excellent service. We found the right quality of Mattress at the store at a competitive price. The delivery was on time and Martin and Tony gave good advice and set everything for us and took the old mattress away. They were careful about the house too. we are very comfortable with our new purchase.
February 1, 2026
The staff were very helpful
The staff were very helpful and spent time with us trying different beds to find the one best for us.
January 30, 2026
We had great service in the shop with…
We had great service in the shop with good advice. The delivery went exactly as promised and the delivery men were very helpful and polite. Good experience from start to finish.
January 10, 2026
Great experience
Great experience, great store environment and expert advice, couldn’t ask for much more
January 2, 2026
The friendly delivery men
The friendly delivery men. No Hassle,
Delivered on time.
The bed is the best night's sleep l have
Ever had so pleased with my purchase,
Would definitely recommend Dreams.
January 16, 2026
Very helpful staff who knew her subject…
Very helpful staff who knew her subject and explained the different beds and mattresses
January 7, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The bed was an amazing quality and…
The bed was an amazing quality and price. Justin was very good. However there were issues around delivery resulting in last minute cancellation. However, the company compensated me by sending me some lovely pillows as a kind gesture of goodwill.
October 10, 2025
Reply from Dreams - Taunton
Good Morning John
Thank you for your recent review.
We are very sorry to hear that your delivery was initially delayed
We have contacted you today to discuss this further and look forward to hearing from you.
Kind Regards,
Nick
Great service from start at the…
Great service from start at the showroom to finish with the delivery.
The mattress is so comfortable for us who suffer from lower back pain.
December 18, 2025
Excellent customer care
We called into the Dreams store in Taunton before Christmas, the staff were lovely, friendly and knowledgeable.
Called in again to confirm our choice of bed, and they accomodated our need to wait for a delivery day.
Excellent customer care. This would be our first port of call if ever we need another bed.
December 27, 2025
Unprompted review
Excellent shop staff and advice
Excellent shop staff and advice, the bed is really nice and comfortable thank you
December 18, 2025
Zero sales pushing. Zero pressure. 110% satisfaction.
My fiance and I Went to the Dreams in Taunton. To browse for a bed and a mattress and after browsing alittle bit a lovely lady called Tracey ( I believe) came over and the experience just got better and better. She was lovely, patient, funny and her knowledge was great.
She had to pop off again as she was the only one in. But then Semret joined and took us to the Sleepscience area.
This thing was like a spa treatment and measured & weighed us to find the perfect mattress to buy. ( the only thing I struggled with was trying to not to fall asleep)
We then browsed the right mattresses and eventually in true Goldilocks style found the right mattress. ( and what a bargain we got).
All in all an absolute blast and you’ll never leave thirsty as they offered us a drink 3 times.
One of the best experiences I could ask for.
Zero sales pushing. Zero pressure. 110% satisfaction
December 7, 2025
Unprompted review
Debbie is amazing.
We went to the taunton store where we were greeted by a lovely lady called Debbie, she helped us find not only the right mattress for us but the right pillows as well. We had our 2 children with us and they were entertained by a colleague of Debbie's and had a hot chocolate. We didn't feel pressured into buying anything, Debbie also was very friendly and professional. We did however end up buying a sealy airflow memory foam and sealy side sleeper pillow and corsham ortho D mattress. Can not wait for it to come. I would reccomend this store and Debbie to anyone. Thank you so much Debbie ❤️
November 29, 2025
Unprompted review
All round a good experience
All round a good experience, the Mattress is awesome, sleeping much better, the Delivery guys were also great, good communication, took care getting it up the stairs, & also went the Extra mile & tool their shoes off in the house, witch was really thoughtful,
November 14, 2025
Good quality store
Good professional service and nice range of mattresses.
November 10, 2025
Unprompted review
Wouldn't buy from here if you paid me…
Wouldn't buy from here if you paid me awful customer service. Our mattress failed in less than 6 months and they won't except that a whole end has collapsed. My partner has just had major surgery and we have a new born baby really don't need to be fighting for good customer service.
November 6, 2025
Unprompted review
Reply from Dreams - Taunton
Good Morning Freddie
Thank you for leaving your recent review.
I am sorry to hear of your disappointment with your recent order
So that I can look into this further for your I have requested some further details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Nick
Refreshing
Our idea was brought to life by a 1qqqawonderful member of staff, who not only understood our needs, made it a very plesant experiance.
Usually in these type of shops you are smootherd by a member of staff.
October 24, 2025
Unprompted review
Fantastic service and great product
Fantastic service and great product, sleeping dogs can now lie.
October 17, 2025
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