Justin from Dreams Taunton is pretty flippin awesome. He sorted out my mattress exchange and refund efficiently, painlessly, and far quicker than I thought possible in the modern world.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sentry was delightful. She greeted us warmly upon entering store and was very helpful in measuring body weight to mattress and allowed a chance to try several mattress, without trying to influence sal... See more
We went to the Taunton branch to purchase a new king size bed and mattress. Once we had walked around the store and viewed the large selection, we sat down at a desk and spoke to the assistant, Pip... See more
The sales staff's service has been excellent. We've been to the store three times to decide, and at no point did they pressure us; all three times they were very attentive. Special mention goes to the... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Riverside Retail Park, Hankridge Way, TA1 2LR, Taunton, United Kingdom
- 01823772479
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bed and Mattress
Were were served by Philippa and Aaron at the Taunton store. Nothing was too much trouble and they were both very patient with us as we probably tried every mattress in the store before finding one we liked in conjunction with the bed we were buying. They offered us drinks and went above above and beyond to make sure we were happy. Philippa went through the paperwork thoroughly to make sure we understood everything fully.
Follow-up calls with both of them and then Tricia when we had to make some small amendments were excellent and again, nothing was too much trouble.
The delivery guys, Tom and Joe were also top class. They were very respectful of our property and made sure to explain fully all of the features of our bed + mattress and after sales service available to us, insisting that if there were any problems, no matter how small, to get in touch and all would be sorted.
We would highly recommend the Taunton store and staff to anybody thinking of buying a new bed or mattress. Many thanks to everybody involved.
Friendly
Friendly, helpful staff who understood my requirements and gave advice accordingly.
Delivery was on date and time stated.
Shopping in Dreams Taunton
Philipa was very helpful, patient and knowledgeable about the goods she is selling and offering a friendly service. Arun also was helpful when collecting my ottoman. Really pleased with all the purchased made as recommended by Philipa and the delivery men were also excellent. This shows that this team works well together and would have no hesitation in shopping here again . 10 out of 10 for the service provided by Philipa and Arun. Keep up the good work. Thank you
Dreams - Taunton Store (Aaron)
Aaron from the Taunton store was super helpful from when we walked in. We used the sleep match machine to help determine what mattresses to look at. Aaron offered us drinks and took around various mattresses and gave in-depth explanations for each one. Aaron gave us plenty of time to explore all the mattresses to narrow it down and didn't pressure us at all (good quality to have). After finally whittling down to mattress we wanted Aaron took us through all the paperwork seamlessly and clearly. Thoroughly recommend Aaron in the Taunton Store.....just be sure not to fall asleep on the mattress though as there is a 3hr limit on the carpark.
got what we wanted
arrived on date arranged polite men…
arrived on date arranged polite men carried it upstairs and set it up sadly our headboard will not fit this base which we thought it would hopefully we can get it sorted so it will chaps delivering very apologetic about this.
Helpful and efficient staff
Helpful and efficient staff. Delivery fast and made to look effortless. The products exactly what we wanted.
Great customer service from Tricia at Dreams
Tricia although had no Internet or telephone managed to sort out our bed and mattress order with no problems. Excellent customer service.
Terrific tailored personal service
Helpful friendly delivery men
Helpful friendly delivery men- and on time and good communications.
Store staff also good.
Many thanks!
Excellent service from start to finish
In store advice and help was excellent. Delivery was prompt, efficient and friendly. We are delighted with our new mattress.
Highly recommended great team and super…
Highly recommended great team and super products
Very pleased with my bed frame ..easy…
Very pleased with my bed frame ..easy to put together and very solid .
Excellent shopping experience with very…
Excellent shopping experience at Taunton shop with very friendly knowledgeable staff Aaron was brilliant.
Went to our Taunton branch of Dreams…
Went to our Taunton branch of Dreams and was greeted by Aaron. A really lovely friendly guy where nothing was to much trouble.
We had a fun, friendly shopping experience at the branch and can’t recommend them highly enough.
Staff were friendly and helpful
Staff were friendly and helpful and took the time to listen to our needs
Excellent service
Managed to get an excellent deal on a mattress. Very helpful sales person (Aaron) and excellent delivery service.
Dreams Taunton brilliant
Can’t praise this Company enough all Staff members especially Pip spent so much time with my disabled Mother to make sure all her needs were met. We did not at any time feel we were a nuisance.
Fantastic store highly recommend
Very helpful staff
Very helpful staff, helped us find a mattress which was very comfortable (albeit more expensive than I was planning).
I do wish they had warned me the mattress would be much firmer than the one we tried in store though, until it's broken in. I had a shock when it arrived, I thought they'd sent me the wrong one!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







